APRIL 20 & 21, 2016 CINCINNATI & CLEVELAND, OH ISAAC ROWLETT Engaging Faculty and Staff in Institutional Transformation 1

Background 2

What is Stakeholder Engagement? 3

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Why is Stakeholder Engagement Important? 6

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Foster collective ownership Find champions Spark creativity Tap into practitioner expertise Mitigate unintended consequences Bridge the faculty & student services divide Identify implementation barriers and opportunities Build trust and repair strained relationships Limit misunderstandings, rumors, and anxiety 8

Thought Exercise 9 What steps would you take (or not take) if you wanted to FAIL to engage your institution in a new initiative?

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How to Engage People Effectively 1. Begin by listening 2. Meet people where they are (not where you want them to be) 3. Lead with the “why,” not the “what” 4. Communicate which decisions have and haven’t been made 5. Use engagement as an ongoing process, not an event 6. Follow up and follow through 11

Learning from the Past What challenges has your institution faced in in the past when you’ve tried to engage faculty, staff, and administrators in a cross- functional, institution-wide initiative? 12

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Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 14

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 15

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 16

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 17

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 18

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 19

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 20

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 21

Common Barriers & Solutions for Effective Stakeholder Engagement in Guided Pathways 22

Questions to Consider 23 What are the goals of your student success efforts? Why are you engaging stakeholders? Who needs to “own” this effort for it to be successful? What do you need to learn from them? What is the best way to communicate with them? Who is the best person to facilitate this communication? How will they know they’ve been heard? How will you continue to involve them throughout the process?

Questions? Isaac Rowlett 24