The Communication Process

What is a “process”? Doing things in order

Key Parts of the Process… TermDefinition Sender The initiator of the communication process: sends a message to the receiver Receiver Receives the message; actually does something with it Message What is being sent from the sender to the receiver Feedback The receiver’s response to a message; how the sender knows that the message has been received

Communication Process Model (Basic) SENDER RECEIVER MESSAGE Feedback

Two Types of Messages 1. Verbal : 2. Nonverbal : The Communication Process Communication using words Communication without using words (though they can sometimes work together)

Messages Verbal Examples? Non-Verbal Examples?

Communication Model… MESSAGE Feedback Encoding Decoding

Model Definitions TermDefinition Encoding Thinking before you speak; What am I going to say? How am I going to say it? How am I going to send this message? Decoding Filtering what you understand about the message Interpreting what has been “said” Deciding how to respond to the message

Communication Model…

The Communication Process SENDER RECEIVER MESSAGE ENCODING DECODING CHANNEL FEEDBACK INTERFERENCE DECODING ENCODING

Model Definitions TermDefinitionExample Channel Means by which the message is communicated; how did the message get from point “A” to point “B”? Interference Stops a message/feedback from getting to its source successfully; two types internal and external. Will happen just before or during decoding.

Communication Model…

The Communication Process SENDER RECEIVER MESSAGE ENCODING DECODING No thanks, Dave. I promised to cook dinner for my family tonight. FEEDBACK ENCODING DECODING I always see Suzie hanging out with friends at Culver’s. Hi, Suzie. Do you want to grab a burger with me at Culver’s after school? Mary told me that Dave has a girlfriend. I don’t want to get into that mess. I’d better let him down easy. Whoa, she’s old. I didn’t realize that she has kids!