Welcome We’re learning to adapt Lean principles and tools to state government operations so we can create a way of working that delivers better value to more Washingtonians for generations to come and makes public service a deeply gratifying experience for employees. Welcome

Community of Practice People with shared concern or passion who interact regularly Our commonality is to deliver value to Washingtonians Learning and helping others to use lean principles and tools 2 Welcome

Building relationships, fostering, sharing and learning Developing and applying a repertoire of resources, experiences, tools and ways of addressing problems 3 Welcome Community of Practice

Agenda 1.Welcome - Hollie 2.Brief Review of Last CoP - Shawn 3.Meet & Greet - Shawn 4.Huddles Overview - Rich 5.Huddles Panel- Rich (moderator) – Ariana Wood, DES – Cynde Cole, ESD – Jimmy Huynh, LNI 6.Debrief/Reflection - BG 4

Review of Last CoP 5 Mindset and Culture Review Key learnings to Influence a Successful Culture Culture Share-back Exercise  New Leaders vs militaristic leaders Fresh ideas  Liquor & Cannabis Board Practicing huddles 2x/week  Kanban boards  Exec Level Support  Lead w/humility  Acknowledge we don’t have all the answers  Better communication  Focus on value

Meet & Greet Huddle Up! Game plan: Working in small groups with your neighbors, share your name, role, and agency, and consider the following questions: Does your agency/division/unit use huddles? If so, how are they practiced? Share your experience with huddles with your groups, determine whether your group as a whole considers itself experienced or new to this tool, and elect a spokesperson who will share those experiences with the entire group.

7 Words we use affect mindset and behavior Overview “Portland”

8 Words we use affect mindset and behavior Overview “football”

9 Words we use affect mindset and behavior Overview “meeting”

10 Huddle not to “meet” – huddle to coordinate and improve Team’s coordination process for delivery of service and continuous improvement Overview “huddle”

11 Huddle not to “meet” – huddle to coordinate and improve Huddles are an integral and significant part of a culture’s Daily Lean Management system Overview “huddle”

12 You do not “do” Lean – you do not “attend” a huddle You “live” Lean – you “engage” in a huddle Overview “Do or do not – there is no try.” - Yoda Who All directly involved What Delivery of service When Regular cadence Where In the workspace Why Daily Lean Management Continuous improvement How Visual Short (10-15 minutes) Engaged/Engaging Standard Pull Self led

13 G.I.F.T.S. of huddles support delivery of value to the customer Good start – crisp cadence Improvement – purpose is not “meeting”; purpose is to improve Focus – achieve results Teamwork – help each other achieve results Status – progress yesterday, planned today and problem solving Credit – Jason Yip Overview

Audience Instructions Listen to all three panelists Note your question, issue or comment Note the name to whom directed After panelists’ presentations – Pass your note card to a fellow, or – Raise your hand to be called on When called on, stand up and speak up 14 Panel

15 Panel Introduction Cynde Cole, ESD – Adjudication Manager – 3 years Lean Experience – traveler Ariana Wood, DES – Senior Lean Consultant – 4 years Lean experience – hiker/scrambler Jimmy Huynh, LNI – Support Services Operations Manager – 5 years Lean experience – motorcycle rider Panel

16 Using Huddles Learning through experience Panel Significant learnings Tips for successful huddles Dealing with challenges

17 To learn more… It's Not Just Standing Up: Patterns for Daily Standup Meetings It's Not Just Standing Up: Patterns for Daily Standup Meetings Lean Daily Management (LDM) Why a Daily Start Up Meeting? More on Daily Start-Up Meetings Video of a Daily Huddle at Everett Clinic The Only 2 Questions to Ask in Your Daily Standup The Only 2 Questions to Ask in Your Daily Standup Attend future CoP events and network with your Lean associates Resources

Reflecting on Today 18 Debrief Reflection provides clarity and understanding about what we have learned and allows us to think more deeply about a problem. Today, we want you to take a few minutes to reflect upon this CoP and write down on a sticky note the answer to this question: What was one thing you learned today which will help you to improve results in your work tomorrow?

Results Washington Office of the Governor PO Box ~ Olympia, WA Follow us on Twitter: Follow Results WA on Twitter: 19 Contact