JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Adams Mark Hotel Dallas, Texas, USA.

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Presentation transcript:

JCLC, Dallas, Texas, October , Y. Diana Wu Adams Mark Hotel Dallas, Texas, USA

Virtual Reference Services In Multilingual Environments by Yuhfen Diana Wu San Jose State University San Jose, California

JCLC, Dallas, Texas, October , Y. Diana Wu Virtual Reference Services In Multilingual Environments Other presenters: Susan McGlamery Manager at OCLC Alma Ortega University of San Diego

JCLC, Dallas, Texas, October , Y. Diana Wu WWW and Internet Users Diversity of Internet users - 71% non-English users More then 50% are non-English contents Numbers of Internet user are growing daily: about 394 millions in Asia, 308 millions in Europe, 207 millions in the USA, and about 83 millions in Latin America ( )

JCLC, Dallas, Texas, October , Y. Diana Wu Culture of the Internet Users Instant response Multi-tasking Virtual social community, such as MySpace, YouTube, FaceBook; sharing information in the cyberspace

JCLC, Dallas, Texas, October , Y. Diana Wu Expectations from Library Users Instant answer, 24x7 around the clock without geographical limitations Services in the language they are familiar with Resources in the language they are familiar with

JCLC, Dallas, Texas, October , Y. Diana Wu Multilingual Virtual Reference Collaborations In the United States QuestionPoint offers English, Spanish, and other languages New York Suffolk Library in English, Spanish and Chinese Multi-national Collaborations Follow the Sun HelpDesk by London School of Economics (UK, Australia, and U.S.A.) Regional in Spain and Portugal

JCLC, Dallas, Texas, October , Y. Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

JCLC, Dallas, Texas, October , Y. Diana Wu SJLibarary Online Catalog in English, Chinese, Spanish, and Vietnamese

JCLC, Dallas, Texas, October , Y. Diana Wu Chinese Home Page by Yahoo and Google

JCLC, Dallas, Texas, October , Y. Diana Wu Google Language Tools

JCLC, Dallas, Texas, October , Y. Diana Wu ProQuest in Multiple Languages

JCLC, Dallas, Texas, October , Y. Diana Wu OCLC FirstSearch in Multiple Languages

JCLC, Dallas, Texas, October , Y. Diana Wu Approaches and Solutions for Multilingual Information Retrieval Dictionary-based Corpus-based Hybrid or knowledge-based Human interactions

JCLC, Dallas, Texas, October , Y. Diana Wu Expectations Ease of use for users Outcome to be accurate Real-time retrieval around the clock Cost effectiveness for provider

JCLC, Dallas, Texas, October , Y. Diana Wu Technical Difficulties Inter-operability among diverse operating systems and applications Lack of standard in encoding Complexity and irregularity among languages

JCLC, Dallas, Texas, October , Y. Diana Wu Google Language Translation

JCLC, Dallas, Texas, October , Y. Diana Wu AltaVista Language Translation

JCLC, Dallas, Texas, October , Y. Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

JCLC, Dallas, Texas, October , Y. Diana Wu Live Reference Services in Spanish at San Jose Library via AskNow, California

JCLC, Dallas, Texas, October , Y. Diana Wu Support for Localization

JCLC, Dallas, Texas, October , Y. Diana Wu Voice over IP

JCLC, Dallas, Texas, October , Y. Diana Wu Our Challenges Challenges for virtual reference services in multilingual environments Technical development and supports Staff qualifications and training Quality control and assessment Policies

JCLC, Dallas, Texas, October , Y. Diana Wu Two photographs taken in Essaouira, Morocco

Resources in all formats and languages VIRTUAL REALITY

JCLC, Dallas, Texas, October , Y. Diana Wu Question & Answers PowerPoint available at Yuhfen Diana Wu