2002 Corporate Performance: Charting the Direction to Excellence IMO Performance as at May 31, 2002 Comparison of Performance Measurement Practices of other System Operators June 28, 2002

2002 Corporate Performance Measures Status as at May 31, 2002

Operational Performance Measures For Run-In Period: May *Regarding load forecasting accuracy, the first 6 days of data was not obtainable and is not reflected in the calculated figure

Operational Performance Measures For Run-In Period: May (continued)

Assessment of Performance During Run-In Period Assessment will be based on how quickly the performance targets are met and performance is stabilized Measures will be reviewed in consultation with market participants about 4 months after market opening. Measures will be revised as necessary based on experience and feedback.

Are we going the right direction? Two Dimensions Comparing with other System Operators Seeking feedback from Participants and Stakeholders

Electrical Reliability - Similar Measures In the area of Electrical Reliability, IMO’s performance measures are in line with those employed by other system operators

Electrical Reliability - Unique Measures

Financial Management In the area of Financial Management, IMO’s performance measures are in line with those employed by other system operators

Project Management/Implementation In the area of Project Management/Implementation, IMO’s performance measures are in line with those employed by other system operators

Market Systems & Processes: Bid/Offer & Market Systems

Market Systems & Processes: Metering/Settling/Invoicing In the area of Market Systems and Processes, IMO’s performance measures are in line with those employed by other system operators

Customer Satisfaction In the area of Customer Satisfaction, IMO's performance measures are in line with those employed by the other system operators. All of the system operators considered employ surveys to assess customer satisfaction with specific aspects of their businesses. Each employs its own custom survey and its own scale of satisfaction, thus making direct comparison impossible. Directionally, the practice employed by the IMO is in line with those employed by the other operators.