C ORPORATE C REDENTIALS ISO 9001:2008 QCI Certified Company

Background ▫ Founded by Dr.Vijay Reddy in the year 2002, Hippocampus is a nice player in IT - BPO space ▫ Headquartered in Bangalore India with sales offices in Delaware, US ▫ Strong presence across major districts in Karnataka, Tamil Nadu, Chhattisgarh etc Management Team ▫ Our team members have individually been responsible for shaping and delivering true value added outsourcing initiatives for several renowned organizations Services and Clients ▫ Wide client base across Telecom, BFSI, Govt, Manufacturing etc..sectors and managing a wide range of complex business processes including lead generation, data processing, data conversion, customer management, web hosting, web promotion, web designing, data base solution, software development and data scanning solution etc. ▫ We currently handle over 1 million voice calls and more than 5 million transactions annually. A N I NTRODUCTION ISO 9001:2008 QCI Certified Company

Clientele ISO 9001:2008 QCI Certified Company

BFSI IT / Manufacturing Travel & Hospitality Telecom Contact Center Sales Customer Service Retention Collection Transaction Processing Application processing Data Entry Data Conversion E-Services Chat Support services Application User Interfaces Application development Application maintenance Testing Enterprise Solutions CRM Web - enabling Support Services Reporting services System integrations 24/7 IT support. Service Offerings BPO Technology ISO 9001:2008 QCI Certified Company

Value Proposition Domain Expertise IT Infrastructure & Biz. Continuity Process Improvement Transportable Delivery Model  Robust Transition Methodology  Proactive Risk Mitigating Screens  Robust customer engagement model Established Framework to Realize Benefits  Well defined Performance Metrics  Global Clientele delivery  Fast migration to Production Service Performance  Ability to launch new offerings/ locations  Robust IT & Telecom infrastructure  IP & Data Privacy  Tool based environment  Quality Embedded into Operations  Driven by Process Innovation & Improvement  Established Productivity Roadmap People, Processes & Practices Risk Mitigating Transition and Governance Methodology  Extensive vertical / domain Knowledge and Expertise  Ability to hire broadest skill set… at fastest pace  Multi-lingual support  People Development & growth initiatives…career pathing process well defined  Low Attrition as compared to the Industry

T OOLS B ASED E NVIRONMENT CMS which sits on an EPBAX, captures call information such as, Average Talk Time (ATT), Average Speed of Answer (ASA), AHT, Productivity, etc. and generate real time reports Management Information Systems (MIS) capture information such as knowledge retention, uptime, attrition, etc. Call Recording & Monitoring Software (Voice Loggers) Workflow Application for volumes handled, productivity, variance and compliance to Turn Around Time. ISO 9001:2008 QCI Certified Company

Consistently achieved the targets. Increased productivity by more than 75% Ramped up from a pilot of 5 FTE’s to 45 FTE’s within 5months Quality scores for lead transfer and closure has been the highest among all other vendors. Lead to efficiency ratio been 87% consistently No. of FTEs: 40 FTE’s  Profiling  Lead Qualification  Appointment Setting Processes Handled Benefits Case Highlights Case Study – Leading General Insurance Co ISO 9001:2008 QCI Certified Company

People Profiling, Recruitment, Management, Development Training – Soft skills, process training, process documentation Process Transition and process knowledge - Best practices sharing, Change management. Operations - SOPs, Floor Management, Reporting, Escalation process. Technology Data infrastructure – CRM, Workflow Management, Reporting Tools Voice infrastructure – TDM, VOIP, CTI, IVR, voice loggers CRM solutions for all clients Infrastructure Best-in-class facilities Suited for BPO environment Key Expertise ISO 9001:2008 QCI Certified Company

T HANK Y OU