Technology Services 2 framework Supplier overview

2 CCS CM implementation programme Crown Commercial Service overview Set up April 2014 – amalgamation of Government Procurement Service and other Cabinet Office commercial teams Main role - setting up and managing commercial agreements for common goods and services for the benefit of Central Government and Wider Public Sector Mission statement – CCS is aiming to deliver: significant savings to the taxpayer aggregated spend across Government and wider public sector an increase in the quality of the commercial service to Government and the wider public sector CCS 16/17 objectives: Savings delivery – for central government and wider public sector Service delivery – agreements meeting the needs of our customers and driving up spend through our frameworks Policy delivery – commercial policy developing, matching government objectives Business transformation and capability – continuous improvement of commercial capability

Delivering value for the nation through outstanding commercial capability and quality customer service CCS key facts – 15/16 5 £160.2m savings for central government alone Savings c£10.7bn of public sector spend through CCS deals in 2016/16. £2.7 bn spend through technology frameworks >1800 procurements carried Spend 61% of the 2,600 suppliers we work with are small businesses supplier contracts managed on behalf of our customers. New contracting models have led to a 40% reduction in active framework agreements. Suppliers 14,500 customers across 1,400 organisations. Business Partners in place - a primary point of contact focused on delivering excellent service to customers (central government and sector leads). Customers

February 2016 May 2016 BUILDINGS £2.8bn and influencing c£ 9.5bn ▪ Facilities management ▪ Property- materials, maintenance and repair ▪ Energy - utilities and fuel saving CORPORATE SOLUTIONS £4.4bn and influencing c£15bn PEOPLE £2.0bn and influencing c£6bn TECHNOLOGY £2.8bn and influencing c£9.5bn Steve ParrDavid SkinnerLaurence MoranRob Nixon ▪ Travel ▪ Fleet ▪ Office supplies ▪ Information content management ▪ Communications ▪ Financial services ▪ Permanent and temporary staff (including health staff) ▪ Professional services (legal, L&D and translation) ▪ Cloud and digital ▪ Network services ▪ Software licensing ▪ Technology products and services CCS tower structure

5 Tech Products & Services: £1,218m  End user hardware  Infrastructure hardware  Software licences  Related services 11 Staff 9 Frameworks 4 MoUs Network Services: £559m  Telecoms  Mobile phones and connectivity  Wide Area Network (WAN)  Associated services 11 Staff 2 Frameworks Cloud & Digital: £600m  Cloud  Digital Services  Cyber Security 9 Staff 3 Frameworks Software Licensing  Software MOUs  Software licensing audit challenges  Software estate overviews 7 Staff 5 MoUs 20 audits PA CCS Technology Tower

Delivering value for the nation through outstanding commercial capability and quality customer service Technology Services 2 background TS 2 will be replacing Technology Services framework, which expires on May 17 TS initiated by GDS, as a route for customers existing SI deals. Technology Services 2 will be fundamentally reviewed and re-designed to meet changing customer needs and to address gaps in IT projects and support offerings through CCS frameworks 6Technology Service 2 framework overview

Delivering value for the nation through outstanding commercial capability and quality customer service Technology Services - current spend across the public sector CG spend on SI and ICT Services deals in 15/16 – £3.6 bn WPS spend on ICT outsourcing and services in 15/16 - £3bn 7Technology Service 2 framework overview

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 Objectives Covering ongoing IT support and IT-related projects Modular and specialist provision, but NOT bespoke solutions (e.g. software configuration, not development) Widening procurement of IT support from CCS frameworks in under-performing sectors (CG departments, HE/ FE, LAs, Emergency services) Offering genuine alternative to WPS/ CG SI deals, based on customer needs and requirements Ease of use: Simple and clear lot structure Streamlined T&Cs Simplified call off process and catalogue option 8Presentation title - edit in Header and Footer

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 timeline 9Presentation title - edit in Header and Footer WhatWhen F2F customer and supplier stakeholder engagement – development of initial scope and structure June – Aug 16 Open customer and supplier events – consultation on proposed scope and structure Sept – Oct 16 Development of framework documentation and ITT – in collaboration with volunteer customer stakeholders and partners Oct – Nov 16 ProcurementDec 16 – March 17 Framework going liveApril 17

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 consultation planning Internal government stakeholder early engagement Supplier engagement: In depth discovery sessions with key suppliers to CG and on CCS frameworks Open supplier sessions Steering groups – developing scope, financial model, KPI, lots, based on received feedback Customer engagement: In depth discovery sessions with key CG and WPS stakeholders Open customer sessions Steering groups – see above 10Presentation title - edit in Header and Footer

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 options for lot structure 11Presentation title - edit in Header and Footer Possible lotsStructure and sub-lots Currently covered by: Full or partial Managed Service (2 lots/ 1 lot + catalogue?) Provision of ongoing maintenance and support for the whole IT estate either as full ICT Managed service or modular pick & mix provision: 1. Helpdesk (1st - on site; 2nd - off site) 2. Device maintenance and support 3. Software maintenance, upgrades and support (1st and 2nd line, including 2nd line EA support) - excluding SaaS 4. Infrastructure maintenance and support, including wired and wireless networks - excluding WAN and not as standalone provision 5. Server maintenance and support 6. Interface with cloud-based hosting solutions and systems, including application support 7. IT asset management 8. ICT systems disaster recovery and business continuity 9. Asset disposal 10. Implementation of the above This lot will NOT allow for procurement of infrastructure support as a stand alone service (to be covered by NS2) and will not include procurement of hardware of software licenses (covered by TP2). Any project-type work through this lot will be restricted to implementation of ICT managed service only. Suppliers could bid for this lot on basis of provision of one or more of the listed services (sub-lotting structure), unless they only provide Infrastructure maintenance, in which case they should bid for inclusion in NS2, if included there Option for regional provision, to encourage inclusion of regional/ local suppliers to support SME/ LA/ devolved administration agendas TS NS ICT in Education

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 options for lot structure cont. 12Presentation title - edit in Header and Footer Possible lotsStructure and sub-lots Sector specific specialist providers lot Specialist, sector specfiic ICT support logs, need and structure (based on potential volume of spend and clear sector-specific needs / suppliers) would depend on outcomes of consultation with customers and suppliers. Options include: * Higher and Further education * Health * Emergency Services Operational Leasing Device as a Service (asset owned by supplier and refreshed when needed/ at agreed intervals) with/ without ongoing support MOD lot ?TBC confirmed if needed Enterprise Applications support Likely lots: 1. Finance systems application support 2. Database maintenance and support Mobile phone support and repair provision Repair and support for mobile phone provision, if not covered as part of mobile voice and data deals or covered by NS2.

Delivering value for the nation through outstanding commercial capability and quality customer service TS2 structure – not in scope 13Presentation title - edit in Header and Footer Category /service:To be covered by: Cloud hosting G-cloud (RM 1557)/ Cloud Hosting Data Centres (RM 1069) Cloud applications with related maintenanceG-cloud (RM 1557) Tech consultancyConsultancy 1 (RM 1502); DOS (RM 1043); XaaS on supplier T&Cs, off the shelf solutionsG-cloud (RM 1557) Current TS lots 3 (Network Management) + Lot 4 (Network and Content Security), unless part of a bundleNS2 Hardware procurement + warrantiesTechnology Products 2 (lots 1, 3-6) Software licence procurementsTechnology Products 2 (lots 2, 3-4, 6) Purchase/ finance leasesTechnology Products 2, lot 1 ICT digital / cloud projects, apart from ICT managed service implementationDOS (RM 1043); MFD support Corporate MFD frameworks (RM1599 & RM1689 ) and their replacements ICT support for schools: 1. Full ICT Managed Service 2. Procurement and/or installation of of IT provision as part of new / refurubished schools construction projects.Technology Products 2/ ICT in Education

Delivering value for the nation through outstanding commercial capability and quality customer service TS to TS2 transition options 14Presentation title - edit in Header and Footer