Migrating your Conventional Maintenance to eMaintenance using technology

It is a common practice for property managers to outsource maintenance works to specialized contractors. Introduction Challenges of out-sourcing Need for Benchmarking – An objective means to measure the quality of maintenance Maintenance contracts awarded based on price alone often result in poor maintenance Conventional maintenance based on SLAs and CMMS lack Transparency & Efficiency   

Conventional maintenance In conventional maintenance, managers make decisions based on information (reports) from people lower down the organization. People on the ground (technicians & contractors) rely on periodic / routine manual inspections to detect failures or depend on complaints from clients / users. Limitations of Conventional Maintenance  Lack Transparency (reports are manually generated)  Low efficiency (labor intensive)  Low availability (slow response to failures)  Low client satisfaction (complaint before service)

eMaintenance With eMainenance, managers make decisions based on real time information (from machine generated KPIs, and reports) via the Internet. Decision makers at any level may access up to date information from their desktops instead of relying on human-generated reports. Advantages of eMaintenance  Unprecedented Transparency (no human inputs)  High efficiency (data at finger tips, fully automated)  High availability (Fast response, Low Downtime)  Satisfied Clients (less complaints) Contractors receive failure alerts through SMS & rather than through client complaints.

Beyond CMMS Organizations managing large assets often rely on a Computerized Maintenance Management System (CMMS). CMMS keeps track of work orders, inventories, etc. It records downtime manually, & generates maintenance KPIs from these manual inputs. The “Missing Link” of conventional CMMS is the Real-Time link between the CMMS software and the assets being maintained. Adopting eMaintenance adds a Real Time dimension to CMMS CMMS Human inputs, Client Complaints Work Orders, Reports, KPIs CMMS + iSCADA Human inputs, Client Complaints Automatic Work Orders, Online Reports, Real-Time KPIs Real-Time Machine Inputs Conventional eMaintenance

Conventional Maintenance Manual Failure Detection, Manual Analysis, Manual Reporting CMMS Computerized Maintenance Management System Manual Failure Detection, Automatic Analysis, Manual Reporting Automatic Failure Detection, Automatic Analysis, Automatic Reporting eMaintenance

Implementing eMaintenance Implementing eMaintenanceusing an Internet-based Data Acquisition Tool for Managing Remote Assets

Event Alerts Gateway Server Universal Access Online Collaboration Site 2: Sensors Site 3: Meters Data Integration, Consolidation & Online Collaboration i SCADA Architecture Slave Any Site, Any System Power Meter Fire Panel Globally Any Site via Internet: LAN, WAN, PSTN, GSM, GPRS, ACeS, or VSAT Alarm Monitoring  Reactive Maintenance Condition Monitoring  Proactive Maintenance Remote Metering  Utilities Management Site 1: Alarms Gateway Site N: Tanks

Fire Alarm Panels HR Pump Panels Sprinkler Pump Panels Water Tank Level Generator Sets Step 2: Retrofit iSCADA Gateway to control panels & connect to telephone line Step 1: Prepare Dry Contacts at all control panels Step 3: Log on to website View status, reports, KPIs. Receive Alerts 10 points per gateway expandable to 160 using Slave devices Unlimited Users How to connect FAP to Internet Typical Application

Alarm Monitoring  Monitor by Location  Monitor by System  Online Report, Real Time Statistics Screen Shots

Condition Monitoring  Proactive Maintenance  Power Quality Management Screen Shots

Hosted Data Acquisition Combination of Alarm Monitoring, Conditioning Monitoring & Metering Screen Shots

Machine Generated KPIs  Key Performance Indicators (KPIs)  Maintenance Benchmarking Screen Shots

Benefits of eMaintenance Transparency Everything was recorded automatically without human intervention. Reports & statistics are available online to top management in real time. Efficiency Reduces manpower for fault detection and paper work Availability Automatic detection and SMS enables quick actions to be taken. This improves the overall availability of our systems.

Low cost of data transmission Consolidation & Integration of information Fast & Easy Deployment Universally accepted User Interface Low cost of data transmission Since all communications between devices, server and users are Internet based, this translates into the lowest cost compared to all other systems. Devices can be placed anywhere in the world, and users can seamlessly communicate with their devices from any Internet connection. Consolidation & Integration of information Since all data is stored in a central database in the Internet, users have global access to consolidated data from many systems or locations. In point-to-point systems, data resides in a particular physical location (typically a control room), and access is restricted. Data from any Vendor systems can be integrated into a single iSCADA application. Fast & Easy Deployment User friendly hardware interfaces with a wide range of legacy appliances and transducers. Managed services eliminate cost and complexities of owning and maintaining server and software. Universally accepted User Interface Web-based solutions like iSCADA have a universally accepted, familiar and user-friendly Graphical User Interface (GUI). This takes the complexities out of sophisticated engineering solutions, and places information in the hands of managers and other decision makers. It also flattens the learning curve for engineers. Benefits of iSCADA

Thank You Q & A Real Time Demo

iSCADA Server NTT Data Centre Cyberjaya DW Office Gateway 2000 series Puchong Demo You are Here Cyberjaya Room Temperature Room Humidity Heater / RTD Sensor KW Transducer, KWH Meter New Zealand Indoor / Outdoor Temp Indoor / Outdoor RH Light Sensor Security Alarm Gateway 1000 series Demo Setup Shared Dialup Sampling, 30 min. Dedicated Dialup Digital inputs onlyBroadband, Auto & Manual Sampling Mobile Alerts

Featured Clients & Applications JKR: Melaka, Perak, Selangor, Kedah Building Maintenance, Hospitals’ Data Centre DBKL: Cheras Building Maintenance UTM: Skudai, City Campus KL Water Retriculation, Lifts, PABX, Environment Logica CMG: PJ & Singapore Data Center Monitoring HSBC: KL Chiller Management NTU: Singapore & SFC: Kuching Sea Turtle Incubation Temperature Research UiTM: Dungun, Kuantan, Alor Gajah, S.A. Fire Protection, Electrical & eMaintenance

Maintaining a 1,222 hectare campus in Skudai, Johor is like managing a small town. One iSCADA Gateway was deployed in 2005 as a pilot project, delivering instant positive results. The solution was then scaled up to over 60 Gateways, managing almost every building service including Lifts, PABX, Water Reticulation, Cooling systems & Server Rooms. Delivered on a hosted, managed services model, this project was scaled upwards effortlessly with no investments in software, servers, IT infrastructure or human resources. Case Study: UTM, Skudai Campus

Water Reticulation System Due to the large number of reservoirs, storage tanks and pump houses, UTM faced recurrent problems with water wastage due to overflows and student complaints due to empty tanks. iSCADA was deployed over 2 phases to monitor reservoir / tank levels and operational status of pumps for the entire water reticuation network. It was subsequently expanded to monitor Temperature & Humidity of server rooms and Emergency lift alarms. The system was later scalled up to include the City Campus in Kuala Lumpur. Case Study: UTM, Skudai Campus

JKR, Public Works Department, Malaysia Tasked with the maintenance of government-owned assets, JKR outsources facilities maintenance to Facilities Management companies, and uses iSCADA’s eMaintenance tools to benchmark their maintenance performance with real time KPIs. Four iSCADA devices were installed in 2004 to monitor Chiller, Fire Alarm & Lift System. When Kawalselia intervened in 2005, KPIs improved significantly in 2006, especially in large reduction of Event Counts & Down Time. Other Featured Installations Data published by permission and courtesy of JKR mekanikal Meleka

Logica CMG (MNC) Ensuring that critical data centers in Malaysia & Singapore operate with the highest availability, Devices World’s end-to-end supervised iSCADA solution was their platform of choice to reliably deliver instant SMS and alerts, compared to traditional unsupervised point-to-point SMS solutions.  Malaysian Data Center (UpTown Petaling Jaya) iSCADA deployed in January 2005  Singapore Data Center (Singapore) iSCADA deployed in November 2005 Monitors UPS system, Electrical System, Room Temperature, Precision Air Conditioners, Fire System & Water Detection System Other Featured Installations

UiTM, Universiti Teknologi Mara Efficiently managing 3 satellite campuses, 12 branch campuses and 8 city campuses nationwide requires more than conventional wisdom and tools. UiTM deploys iSCADA’s end-to-end IP based solution to consolidate and integrate key maintenance data into a single GUI. Other Featured Installations

Sg. Buloh Nationwide Data Cosolidation Dungun Fire, Lift Alor Gajah Fire, Water, Electrical Shah Alam Fire, Water UiTM eMaintenance iSCADA deployment Kuantan Fire Kuantan Fire Fire, Electrical, Water, Sewage

National Technological University, Singapore & Sarawak Forestry Corporation Other Featured Installations The scientists pioneered real-time in-situ study of sea turtle nest incubation on a remote island off Sarawak. iSCADA’s unique architecture was deployed to enable real-time data acquisition, remote control, and online collaboration among researches separated by the South China Sea.

HSBC, Kuala Lumpur A simple yet effective application for energy management. iSCADA was used to provide online trending of instantaneous power demand (KW) for their centralized cooling system. Facility Manager, Cofreth Sdn Bhd, used the trending tools to manage load optimization to avoid exceeding peek demand set by TNB. Other Featured Installations

Devices World, New Zealand Monitoring offices in three locations – Puchong, Cyberjaya and Dunedin, New Zealand. One gateway is installed in each of the 3 offices monitoring the following:- Security Alarm, Heat Pump Performance, Daylight Hours, Power Demand (KW), Energy Consumption (KWH) remote metering, Office Environment (Temperature & Humidity). Other Featured Installations

Maintenance Benchmarking Paper presented at IFE International Conference Putra World Trade Center, Kuala Lumpur, 5-6th October 2004 “Benchmarking the Fire Maintenance Industry & Towards eMaintenance” Discusses the need, means and benefits of maintenance benchmarking using real-time M2M (machine-to-machine) technologies. Targeted at the fire safety industry, the principles expounded is applicable to the general maintenance industry. Click to Download Paper Other maintenance papers Fire Certificate: An issue of maintenance from the technical & legal perspective eMaintenance: Servicing & Maintenance of Fire Alarm Systems