Strategy and Program for Good Governance and Prevention and Countering Corruption ( ) Goals, Principles, Methods and System of Indicators

Main Objectives of the System of Indicators  To monitor the progress of implementation of the specific measures envisioned in the Program;  To enable monitoring of the progress towards the specific goals outlined in the Strategy;  To assess the impact of the Strategy and the Program over the level of corruption in the country;  To assess the overall sustainability of the Strategy and the relevance of the measures of the Implementation Program to the goals of the Strategy.

Principles of the System of Indicators  To use methods of assessment and indicators that have already been nationally and internationally verified and have proven effective;  To take into account the key problems identified in the Strategy;  To use different sources of information and methods of assessment;  To enable the implementation of regular monitoring of changes in the spread of corruption;  To ensure comparability of the information on Bulgaria with that on the other European countries;  To familiarize the Bulgarian public and the international partners with the results achieved;  To help assemble an extensive collection of information with the results of assessments and the conducted monitoring.

Evaluation and Analysis Methods

Research Methods  Expert opinions (assessments and analyses by independent experts and representatives of non- governmental organizations);  Self-assessment by the institutions and agencies involved in the implementation of the Strategy and Program;  Analysis of data from official statistical surveys, agency information systems, national and international surveys;  National representative surveys of the population and the business community;  Surveys of the users of administrative, social, health and education services (Service Delivery Survey )  Mystery Customer Surveys for various services;  Monthly monitoring of publications in the press, radio and television.

System of Indicators

I. Indicators for assessment of the implementation progress of the specific measures laid down in the Program 1. Availability of elaborated laws, programs, analyses, research methodologies, proposals, plans, publicly announced measures, etc; 2. Relevance of the measure adopted ; 3. Timeframe compliance or non-compliance ; 4. Implementation progress ; 5. Quality of the elaborated laws, programs, analyses, research methodologies, proposals, plans, measures and etc. 6. Quantitative indicators measuring the outcomes of the adopted measure ; 7. Effectiveness of the measure adopted.

II. Level of Achievement of Strategy Objectives Main priorities of corruption monitoring system (CMS) :  It is a successfully working system for the monitoring, which has been recognized by the United Nations as the best national system for the survey of corruption;  The availability of indicators including a database from past surveys allowing to track the evolution of processes over time;  Corresponds with victimization approach of the United Nations.

Main CMS Indicators 1.Corruption victimization; 2.Corruption pressure; 3.Public attitudes towards corruption; 4.Spread of corruption; 5.Intolerance of corruption; 6.Factors of corruption; 7.Government anticorruption activities; 8.Access to information.

III. Assessment of the Public Services Delivery  Number of documents required for delivery of the respective administrative service;  Time spent on filling in documents;  Availability of instructions for submitting the documents needed to initiate the administrative procedures;  Total duration of the procedure from submitting the documents to the final decision;  Staff quality and competence;  Service quality.

Corruption Monitoring System Results ( )

Average monthly number of corruption transactions Source: Vitosha Research

Dynamic of indexes of the level of corruption June November 2005 Source: Vitosha Research

Dynamics of the indexes of the level of corruption for the business sector (October November 2005) Source: Vitosha Research

Prerequisites for the existence of corruption (min=0, max=10) Source: Vitosha Research

Average monthly number of corruption-related items in the media Source: Vitosha Research