Quality assurance Formal and on the job training certification

If the history makes the future

What’s in it for the employees Make sure each and every one knows what is expected – “my work and responsibility” Quality = qualification through training = procedures Dialog between a leader and an employee, between a supervisor and an employee Make the employees be aware of development needed Agreed plan Documentation and accepted level for performing procedures

What’s in it for leaders/management Planning and documentation Better documentation and reporting It is the main information for good workforce planning - how to make sure the workforce at any time of the day/week are qualified Make sure leaders are aware of their responsibility Long term forecasts/overview

Leder oppdaterer Oppgaver, jobbkrav og opplæringsplaner Gjennomføre samtale / godkjenning av profil Avtale tiltak / utvikling (Individuelle) Følge opp og evaluere tiltak (oppfølgingssamtale) Løpende endringer i organisasjonen som påvirker ressurssitasjonen Ledere vurderer konsekvensene av overordnet strategi Planlegge medarbeidersamtaler og innkalle medarbeidere til samtale

Process - employees

Employee self service Update CV Evaluation Prepare dialog between an employee and a leader and feedback from supervisor Minutes of meeting Follow up - progress

WHY The only way to make sure anyone else know my competence/profile The only way the employee can plan for their future training The only way for my QA Self service All information will be approved by leader/supervisor Integrated QA system and basis for workforce planning

My job description Why –Opportunity and expectations –The only way to give my input How –Leader will make sure an employee haa an updated job description before the dialog meeting –All employees are aware of changes – changes to come

My competence Why –Duties I can be assigned to –My need for development How –Leaders update profile for what they need –Employee evaluation –Dialog meeting – discussing the employee evaluation and development plans

My development plan Why How

All training is logged into the system from various systems

My courses