SWACHHA ANDHRA CORPORATION DEPARTMENT OF MUNICIPAL ADMINISTRATION & URBAN DEVELOPMENT Instructions on National Go-Live of Swachhata App and On- Boarding of ULBs

Schedule for On-Boarding of ULBs Designation of Nodal officers by ULBs: to Registration of Nodal Officers and Sanitary Inspector/ Workers on the Engineers app: to Training of Nodal Officers and Sanitary Inspector/Workers via online demo and user manual by Janaagraha: to Preparatory period for testing of the application by the ULBs: to National Go-Live and National launch of Swachhata app by Hon’ble Minister of Urban Development : 14 th August

Details of Swachhata App An Android / iOS mobile application for citizen to post complaints related cleanliness and know the status. Android download from Google Play store: Swachhata - Swachh Bharat App developer Janaagraha link: details id=com.ichangemycity.swachhbharathttps://play.google.com/store/apps/ details id=com.ichangemycity.swachhbharat iOS download from application store: Swachhata-Swachh Bharat App developer Janaagraha link: ?ls=1&mt=8https://itunes.apple.com/us/app/id ?ls=1&mt=8 3

SBM-Engineer/Backend App A mobile application for sanitary inspector/supervisor to view and address the complaints posted by citizens. App has to be downloaded and installed from the Goggle play store link: id= com.ichangemycity.swachhbharatengineerhttp://play.google.com/store/apps/details? id= com.ichangemycity.swachhbharatengineer 4

Agency portal – Swachhata Dash board Agency portal is a website for ULBs to manage, monitor and resolve the complaints posted in their City. Swachhata dashboard ( is meant for city and ward level dashboard for citizens and Government stacke holders to view ranking of cities based on identified compliant categories and Service Level Agreements (SLA). 5

Agency Portal ULB representative will access and clicks on ‘login’. If the ULB representative has the login credentials, they can fill in the credentials and login. If the representative is entering the portal for the first time, they will have to click on register button from the login screen. ULB representative will have to enter his/her Name, ULBs name, address, Mobile number and location of ULB and register themselves. The ULB details will be sent to the Swachhata Admin for approval. Once the Swachhata admin approves, the ULB will be Successfully registered and the account details will be mailed to the respective - Ids as provided by the ULB representatives while registering. Contd.. 6

ULB representative will be able to login to the account using the details of user ID and password sent to them. Once the ULB representative logins, they will be asked to complete a one time activity to the Sanitary Inspectors/Engineers who work for the 9 Swachh categories to on-board. ULB representative will have to enter the name, mobile number, designation, ward, category (type of complaints handled) of the sanitary inspectors/Engineers of the same can be entered in an excel and upload in to the system. Once the Sanitary inspectors/Engineer are successful added, ULB representative can start using the portal to view and assign complaints, add sanitary inspectors/Engineers, verify resolutions etc. 7 Agency Portal

SBM – Engineers Backend Mobile Application Sanitary Inspector/Engineer downloads the mobile application from the Goggle Play store and installs the SBM – Engineers/backend mobile app. Sanitary Inspector/Engineer will enter his/her mobile number in the field provided. If the number is already registered, sanitary inspector/Engineer will receive a 4 digit OTP code in his/her mobile number. On verification of the same, the Sanitary inspector/Engineer will be able to start using the mobile app. If the number is not registered, Sanitary inspector/Engineer will have to self on board by filling in a form containing the fields – Name, Designation, Category (Type of complaints handled). Id and Location. On completing the above step, the Sanitary inspector/Engineer details will be sent to the respective ULB for approval. Once the ULB approves the Sanitary inspector/Engineer details from the agency portal, the later will receive an SMS about the approval. Sanitary inspector/Engineer will visit the app again and enters the mobile number. A 4 digit OTP code will be sent to the Sanitary inspector/Engineer mobile number. Once the Sanitary inspector/Engineer passes the OTP verification, they will be successfully registered. 8

Thank You 9