INSME – International Network for SMEs INSME INTERNATIONAL NETWORK FOR SMEs 1 st INSME Promoting Committee Meeting Milan 7-8 July 2003

INSME – International Network for SMEs 6 Da inserire con data aggiornata Il giorno prima.

INSME – International Network for SMEs Information hub & platform for exchange Sharing knowledge, experiences, information and good practices ( INSME Observatory) Finding partners Launching joint pilot projects Benchmarking policies and programmes on Innovation and TT  From late July 2003 the INSME Portal will be fully operational. In the first phase (2003), all information will be freely accessible to the public.  It targets 3 Communities: POLICY MAKERS, INTERMEDIARIES and SMEs 1 INSME PORTAL (

INSME – International Network for SMEs Q1Q2Q4Q3Q2Q1Q3Q INSME portal functionalities Content and Service Access Content and Service Typology INSME website Restyled version INSME portal Launch (CMS) Horizontal content and general services New tailored Community services Free Access to Public Content 2 INSME Portal ROADMAP Personalised Community sections: Policy Makers Intermediaries SMEs Development of the Member’s Area (intranet) Public Content Fully operational portal Portal launch Implementation of new functionalities

INSME – International Network for SMEs From the INSME website to the INSME portal (1) INSME WEBSITE INSME PORTAL 3

INSME – International Network for SMEs From the INSME website to the INSME portal (2) Dynamic pages to deliver personalised and targeted information to INSME members according to each Community typology Centralised and decentralised content update through a content management system (CMS) to allow INSME members direct information upload Increased bandwidth and more powerful web servers to guarantee all day long stable and secure internet access (24h x 7 days) New “look and feel”, colours and grapichs to increase information usability and accessibility (user friendliness) + the addition of the OECD logo New Style News from the Network and the members, e-library, databases and online services dedicated to INSME Members (not only a document repository) New Content & Services New Technology 4

INSME – International Network for SMEs Online Partner Search LINKS Intermediaries LINKS Policy Makers LINKS 5 Partner Search News Events Tenders & Calls About INSME News INSME Observatory Databases Tenders & Calls Events Bologna Process Tenders & Calls INSME Observatory Community Databases Tenders & Calls Events INSME Observatory Community Databases News SMEs News Home General What’s New Search GlossaryHelpContact usHome FAQs Site Index Site Map Partner Search Bologna Process Events Members Area

INSME – International Network for SMEs CONTENT MANAGEMENT SYSTEM (centralised publishing tools) INSME PORTAL INSME MEMBER S& FOCAL POINTS CONTENT AND DOCUMENTS UPLOAD BUILDING A SELF SUPPLYING COMMUNITY INSME SECRETARIAT WEB PORTAL DEPARTMENT Easy, decentralised content creation and upload with centralised publishing through a Content Management System (CMS) 6 Check

INSME – International Network for SMEs INSME’s GENERAL SERVICES – Databases 7 Search engine facilities: Typology of organisation/network Typology of service Geographical coverage Intermediaries and Networks online Databases Search Criteria Results Geographical coverage Typology of service Typology of network Search Criteria Results

INSME – International Network for SMEs An online tool available to INSME Members aimed at identifying appropriate partners in order to implement joint projects, look for specific support, etc. Matchmaking will not be assisted by the INSME Secretariat (as in the tailored partner search) but instead this online method consists of searching or posting partnership requests or offers from Members to Members Service provider: INSME Secretariat Information source: INSME Members Types of services: free service available online Target: Policy Makers, Intermediaries and their Networks 8 INSME’s GENERAL SERVICES – Online Partner Search Available from late July

INSME – International Network for SMEs Matchmaking tool to identify the most suitable partner for: Acquisition of know how Undertaking of joint projects Participation in calls and tenders Online Partner Search (non-moderated, from Members to Members) Organisation details Contact persons Project description Expertise requested Partners involved Organisation profile Project details 9 Available from late July INSME’s GENERAL SERVICES – Online Partner Search

INSME – International Network for SMEs The INSME Discussion Group is a forum reserved for INSME Members to discuss issues related to the themes covered by INSME or in order for them to make proposals for new themes and actions to be taken at Network level. Initially this forum will not be moderated. Ad hoc Thematic Working Groups (TWG) could be set up on request from INSME Members, taking into consideration the topics most discussed online within the Discussion Group. Service provider: INSME Secretariat Information source: INSME Members Types of services: free service available online Target: Policy Makers, Intermediaries and their Networks 10 INSME’s GENERAL SERVICES – Discussion Group

INSME – International Network for SMEs INSME’s GENERAL SERVICES 11 Observatory Policies on Innovation and TT (initiatives at international, regional and national level focused on dissemination of innovation and TT) Financing (information about the international, regional and national financing initiatives and programmes) Good Practices (Selection of interesting intermediaries and networks of intermediaries good practices) Project and Initiatives Library (documents, publications, studies, reports and analyses on SMEs, innovation and technology transfer related issues from different international and national sources) News (selected drawing on international, regional and national sources) Events (relevant conferences, seminars, meetings) Information services

INSME – International Network for SMEs INSME’s GENERAL SERVICES 12 Search functionalities

INSME – International Network for SMEs It could include the following sections:  Catalogue of Policies on innovation and TT  Catalogue of Financing opportunities, Calls for tenders and proposals  Catalogue of Projects and Initiatives  Library  Database of Intermediaries and their Networks 13 INSME’s GENERAL SERVICES – Observatory

INSME – International Network for SMEs INSME’s GENERAL SERVICES A complete directory of interesting sources of information available online in the field of innovation and TT: Other innovation portals Links to projects and initiatives at national, regional and international level International Organisations and NGOs Newsletters online Online scientific magazines on innovation and TT Awards (websites relating to the attribution of awards to different range of organisations) Links section 14

INSME – International Network for SMEs “INSMEnews” - Newsletter Freely available monthly newsletter edited by the INSME Secretariat in order to keep you informed about the current activities of the INSME Network, and relevant issues related to innovation and technology transfer Information about the life of the INSME Network and the activities of its Members, Partners and Sponsors Highlights from the INSME portal and its services Miscellaneous news from the world related to innovation and technology transfer to SMEs MORE THAN 1,000 SUBSCRIBERS 15

INSME – International Network for SMEs Knowledge sharing (Observatory, Discussion Group, Member’s area, library and documents upload) Promotion of Innovation and TT issues at international, regional, national and sub-national level (Community pages, dedicated sections to Innovation and TT and Newsletter) Online promotion of Network members capabilities and services (members directories, database of intermediaries and their networks) Creation of new partnerships and opportunities (online partner search) Identification and diffusion of good practices among members Easy access to information about financing, international initiatives and projects (easy and rational access to information through a powerful search engine) INSME’s PORTAL BENEFITS 16

INSME – International Network for SMEs INSME’s unique visitors Total unique visitor average has doubled since last year 17

INSME – International Network for SMEs INSME’s unique visitors – Country access (2) 18 Total Countries Unique Visitors – February/June 2003 – 18 weeks Italy United States France Romania Canada Belgium Austria Israel United Kingdom India Brazil Turkey Germany Greece Spain New Zealand Argentina China

INSME – International Network for SMEs INSME’s unique visitors – Country access (2) 19 Italy United States France Romania Canada Belgium Austria Israel United Kingdom India Brazil Turkey Germany Greece Spain New Zealand Argentina China Total Countries Unique Visitors % February/June 2003 – 18 weeks

INSME – International Network for SMEs INSME’s internet domains