University of Macedonia © University of Macedonia Co-financed by the European Regional Development Fund (ERDF) (75%) and the Greek National Funds (25%) Workshop agenda 26 th September 2008 University of Macedonia Dr. Efthimios Tambouris University of Macedonia

INTERREG III © University of Macedonia 2 16:00ArrivalUniversity of Macedonia (UoM) 16:00 – 16:10Welcome and introduction to the project workshopKonstantinos Tarabanis (UoM) 16:10 – 16:20Overview of the projectEfthimios Tambouris (UoM) 16:20 – 16:40Introduction to eGovernmentVassileios Peristeras (UoM) 16:40 – 17:00eGovernment Architectures and ModelsNikos Loutas (UoM) 17:00 – 17:15Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level Effie Dalakiouridou (UoM) 17:15 – 17:30Identification and analysis of citizen and business needs for cross-border activities and proposed solutions for the coverage of those needs Eleftheria Hadjioannou (UoM) 17:30 – 17:50Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal Vasilis Kopsaxeilis (UoM) 17:50 – 18:00General DiscussionEfthimios Tambouris (UoM) 18:00End of the workshop

University of Macedonia INTERREG III © University of Macedonia 3  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 4  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia © University of Macedonia Co-financed by the European Regional Development Fund (ERDF) (75%) and the Greek National Funds (25%) Overview of the project Dr. Efthimios Tambouris University of Macedonia

INTERREG III © University of Macedonia 6 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 7 Interreg III context  Interreg III is a Community project that aims to strengthen economic and social cohesion in the European Union by promoting cross-border, transnational and interregional co-operation.  Interreg III supports actions in relation to the borders and border areas between Member States and between the European Union and non- member countries.  The project is under strand A, which refers to cross-border cooperation.  The project domain is cross border cooperation between Greece and Bulgaria.  The action under the project falls is “Cooperation between Educational and Research Institutions”.

University of Macedonia INTERREG III © University of Macedonia 8 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 9 Project Objectives  The focal objective envisaged is the development of a network of collaboration among the participating Universities and other members and the delivery of integrated cross-border e-government services for: –citizens –business enterprises

University of Macedonia INTERREG III © University of Macedonia 10 Project Objectives The project objective is two-fold:  The transfer of knowledge and know-how in e-government projects among the collaborators –The development of workgroups with common interests in specific fields of e-government  The development of pilots for the delivery of integrated cross-border e-government services –eGovernment models will be researched –Citizen and business needs will be analysed –Integrated interventions will be proposed that aim at better services for citizens and companies –The pilot operation of the service will be evaluated

University of Macedonia INTERREG III © University of Macedonia 11 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 12 Methodology  Phase 1: Review of e-government models and e-government projects  Phase 1: Needs identification and analysis  Phase 2: Solutions proposal  Phase 3: Pilots development

University of Macedonia INTERREG III © University of Macedonia 13 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 14 Project Workpackages:  WP1: Development of the collaboration framework –To develop the preparation phase and create basic infrastructure for the partner collaboration –To establish workgroups and technological infrastructure necessary  WP 2: Review of projects, actions and eGovernment best practices in a national and international level –To perform a critical survey of projects, activities and good practices in eGoverment in Greece and Bulgaria –To evaluate the good practices and focus on activities which could be implemented –To exchange experiences and know-how on public administration and eGovernment  WP3: Identification and analysis of citizens' and businesses' needs for cross- border activities and proposal of solutions –To perform a literature review of citizen and business needs in cross-border services –To collect and evaluate citizen and business needs in cross-border services –To analyse life events and business episodes presenting cross border implementation potential

University of Macedonia INTERREG III © University of Macedonia 15 Project Workpackages  WP 4: Preparation of eGovernment interventions for the fulfilment of the needs of citizens and businesses in cross-border activities –To trace potential interventions covering the needs of citizens and businesses –To briefly describe and analyse interventions –To perform a cost-benefit analysis of selected interventions  WP 5: Implementation of pilots –To implement pilot interventions that could better serve citizens and business of the areas –To test the pilot interventions –To implement and evaluate pilot services  WP6: Investigation of future activities –To investigate future activities as to the feasibility and suitability for delivering better cross- border services to citizens and businesses –To describe future activities and potential outcomes  WP7: Project Management and Dissemination –To manage the administrative and financial issues of the projects –To perform a risk analysis –To enhance the future partner collavoration in research and development in the eGovernment area –To disseminate the results

University of Macedonia INTERREG III © University of Macedonia 16 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 17 Milestones  5 milestones are foreseen in the context of the project: –M1: operational collaboration framework (Month 3) –M2: Evaluation of relevant projects and analysis of citizens’ and businesses’ needs (Month 9) –M3: Recording and evaluation of proposed interventions of cross border eGovernment services (Month 14) –M4: Implementation and evaluation of pilot interventions (Month 21) –M5: Project outcomes and establishment of future collaborations (Month 24)

University of Macedonia INTERREG III © University of Macedonia 18 Project Deliverables  D1: Collaboration framework, workgroups and infrastructure  D2: Critical survey and evaluation of projects, activities and good practices in national and cross border level in Greece and Bulgaria  D3: Analysis of citizens and businesses needs in cross border services in Greece and Bulgaria  D4: Brief description and evaluation of potential interventions to address the identified needs of the cross border areas  D5: Implementation, pilot operation and evaluation of interventions  D6: Description of future actions  D7: Project final report

University of Macedonia INTERREG III © University of Macedonia 19 Presentation Overview  INTERREG III context  Project Objectives  Methodology  Project Workpackages  Project Deliverables  Project Outcomes

University of Macedonia INTERREG III © University of Macedonia 20 Expected outcomes  For citizens: –Improvement of eServices delivery of services better reflecting citizens life-events –Access to information and eServices  For enterprises: –Support of cross-border cooperation –Identification of services tailored to the real needs of business enterprises  For public administrations: –Enhance the knowledge of citizens and businesses needs –The development of improved quality and transferable cross-border services –Potential benefits of improved eGovernement services that mirror the needs of citizens and enterprises  For project partners: –Knowledge and experience acquisition –Knowledge transfer and learning from the experiences of the others –Opportunity to extend the collaboration of other similar projects

University of Macedonia INTERREG III © University of Macedonia 21 Project Factsheet:  Total Duration: 3 years (1 October 2005 – 31 September 2008)  Partners: –University of Macedonia, Thessaloniki (GR) –Transacademica Association, Smolyan (BU) –University of National and World Economy, Department of Economics and Management, Haskovo (BU)

University of Macedonia INTERREG III © University of Macedonia 22  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 23  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 24  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 25  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 26  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion

University of Macedonia INTERREG III © University of Macedonia 27  Welcome and Introduction to the project workshop  Overview of the project  Introduction to eGoverment  eGovernment Architectures and Models  Development of the collaboration framework and Review of projects, actions and eGovernment best practices at a national and international level  Identification and analysis of citizen and business needs for cross- border activities and proposed solutions for the coverage of those needs  Presentation of the implementation of the “News aggregator” portal and of the “Job finder” portal  General discussion