Architecture and engineering Construction Specialty trade contractors Commercial real estate and Property management Advertising Broadcast Film Music Publishing Accounting Consulting Legal IT Services Outsourced services Staffing Media and entertainment AEC and real estateProfessional services

Performance RelationshipsExpertise ExecutionResults

With foresight as well as integrated and flexible systems, firm leadership can optimize people and processes, streamline operations, deliver distinctive client experiences, and fulfill profitable growth objectives Bill rates Attrition Bid-to-Win Resource management Backlog On-time delivery Project margin EBITDA SPI Research

Level 5 Level 4 Level 3 Level 2 Level 1 30%25% 15%5% Bid-to-win ratio (per 10 bids) Deal pipeline relative to quarterly bookings forecast191%200%229%260%256% Employee billable utilization69%72%77%79%74% Projects delivered on time68%75%81%82%80% Annual revenue per billable consultant (k)$154$184$247$227$253 Annual revenue per employee (k)$138$150$200$210$231 Project margin29%33%38%45%44% Earnings before income taxes, depreciations and amortization (EBITDA) 6.7%6.4%12.6%15.7%28.8% At Level 4 the organization has implemented structured business processes and utilizes integrated information systems to assure there is “one view of the business.” “Maturity is determined through alignment and focus both within and across functions.” Source: SPI Research analysis for Microsoft based on 2014 and 2015 Professional Services Maturity™ Benchmark study data for 156 organizations with over 100 employees and an average size of 724 employees.

Competitive differentiation Market average

Segment average for lifestyle buyers

Relationships

Tridel’s “other customer” and virtual workforce Expertise

Execution

Streamline property closings Execution

Zero invoice goal Execution

Results

Source: Modified technology strategy framework by professor Rebecca Henderson, faculty at Harvard Business School Low High Low Client perception of value Difficulty to Copy Commoditization External Weapon E Sustainable Advantage D Internal Enabler A External Qualifier B External Differentiator C

Low High Low Client perception of value Difficulty to Copy External Weapon Sustainable Advantage Internal Enabler External Qualifier External Differentiator Icon border color key Integrated online property closing Zero Invoice Goal

Low High Low Client perception of value Difficulty to Copy Icon border color key Area color key Integrated online property closing Zero Invoice Goal

Low High Low Client perception of value Difficulty to Copy External Weapon Sustainable Advantage Internal Enabler External Qualifier External Differentiator Engagement Intelligence Transaction

Low High Low Client perception of value Difficulty to Copy External Weapon Sustainable Advantage Internal Enabler External Qualifier External Differentiator Internal Enabler Icon border color key Commoditization

Low High Low Client perception of value Difficulty to Copy External Weapon Sustainable Advantage Internal Enabler External Qualifier External Differentiator

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