HCNA-CC (Huawei Certified Network Associate-Contact Center) Training HCNA-CC validates the associate-level knowledge and skills required by a contact center. The HCNA-CC includes, but is not limited to the solutions in common use, component functions, service flows, monitoring and QC at the basic level. With a HCNA-CC certification, a network professional demonstrates the skills required to plan and deploy Huawei contact center solutions and the technology of mainstream contact centers. Engineers who are HCNA-CC certified, are recognized as having competency in CC engineer or system administrator roles; possess CC basic principles and skills, have mastered the capabilities of installation, deployment and basic maintenance to Huawei CC products; and have the capabilities of management, operation maintenance, and simple troubleshooting for Huawei CC solutions. Training Path Target Audience Those who hope to become Contact Center engineers Those who hope to obtain HCNA-CC certificate Prerequisites A general familiarity with basic knowledge of Communication and VoIP A general familiarity with PC Operation Systems Duration 5 working days HCNA-CC-IHCCA Huawei Certified Network Associate- Introducing Huawei Contact Center Administration Lecture Hands-on exercise 5 days OCCX1 Can attain the HCNA-CC certificate when passing the corresponding exam above. Objectives On completion of this program, the participants will be able to: Describe IPCC concepts and Huawei IPCC solutions. Describe networking of IPCC products. Describe the processing flow of voice calls. Describe networking and application scenarios of UAP3300 and the functions of UAP3300. Grasp data configuration and maintenance of UAP3300. Grasp installation and deployment of storage products in enterprise IPCC systems. Understand CLI login and common commands. Grasp structure, function and principles of CTI platforms. Grasp the installation & configuration of CTI platforms. Grasp the principle, operation and maintenance of report systems. Know the basic concepts, function, operation of BOX products. Grasp routine maintenance processes of enterprise contact centers. Curriculum HCNA-CC, Introducing Huawei Contact Center Administration Course Duration (work day) IPCC System Overview 0.3 UAP Hardware of Huawei eSpace CC 0.7 IPCC Storage Technology 0.5 Software Platform Architecture of Huawei eSpace CC IPCC Platform commissioning of Huawei eSpace CC 1.2 Monitoring Operation of Huawei eSpace CC Report Commissioning of Huawei eSpace CC systems 1.0 Box Products of Huawei eSpace CC Routine Maintenance of Huawei eSpace CC 0.2

HCNA-CC Exam Sign-up Procedure for HCNA-CC Note: Huawei Certification exam is supplied by the Pearson VUE testing Service Company. There are different requirements and processes for different level and technical direction certification exams About Huawei Company Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population. Exam Sign-up Procedure for HCNA-CC Certification Program Exam Item Exam Code Language Cost Remarks HCNA-CC HC-821-CHS/ENU Chinese/ English Optional 200USD Ready Individual examinees may choose either of the following two methods to take the HCNA-CC certification exam: a) Register and pay on VUE's website (www.pearsonvue.com), book the time and location of the exam, and then take the exam. The following figure shows the exam process: About Huawei Enterprise Business Huawei Enterprise Business Group (“Huawei Enterprise") is one of the three business groups of Huawei, a leading global information and communications technology (ICT) solutions provider. Leveraging Huawei’s strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise provides a wide range of highly efficient customer-centric ICT solutions and services to global vertical industry and enterprise customers across government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs. Huawei Enterprise’s innovative and leading solutions cover network infrastructure, unified communications and collaboration (UC&C), cloud computing & data center, enterprise information security, and industry application solutions.  For more information, please visit: http://enterprise.Huawei.com Follow us on Twitter: www.twitter.com/HuaweiENT Facebook: http://www.facebook.com/HuaweiEnterprise LinkedIn: www.linkedin.com/groups/Huawei-Enterprise-4070523?home=&gid=4070523 01 Register and pay on VUE’s website and book the time and location of the exam. 02 Take the exam 03 Apply for the certificate 04 End b) Purchase exam vouchers at the organizations designated by VUE or from HALPs, register on VUE‘s website based on the vouchers, book the time and location of the exam, and then take the exam. The following figure shows the exam process:    About Huawei Certification Huawei developed this certification solution by leveraging its years of experience in developing ICT talent and its deep insight into industry trends. This solution fully encompasses Huawei's Cloud-Pipe-Device convergence technology and covers IP, IT, CT, and ICT convergence technologies. It is the only certification program of its kind in the industry that covers all ICT technical fields. Additionally, this certification solution is a sophisticated certification program that covers new technologies, new ideas, and new industry trends, leading the way in ICT technical certification. 01 Purchase exam vouchers at the organizations designated by VUE or from HALPs 02 Register on VUE’s website based on the vouchers and book the time and location of the exam. 03 Take the exam 04 Apply for the certificate 05 End Contact us Email: learning@Huawei.com Website: http://learning.huawei.com/

The exam of HCNP-CC(Fast Track) is different from HCNP’s. HCNP-CC(FAST) (Huawei Certified Network Professional-Contact Center(Fast Track)) Training The fast track for Huawei certification is to enable individuals, who possess the relevant recognized qualification, to rapidly attain certification offered by Huawei. HCNP-CC validates the professional-level knowledge and skills required by MLEs contact centers. The HCNP-CC includes, but is not limited to the technology principle and networking of enterprise contact centers and the applications such as installation, configuration, deployment and maintenance etc. of Huawei enterprise contact center solution to get the competence in large network design, Security program planning, troubleshooting etc. With a HCNP-CC certification, a network professional demonstrates the skills required to plan and deploy MLEs contact center solution and the technology of mainstream contact centers. With engineers who are HCNP-CC certified, be competent at CC advanced engineer or system administrator jobs; possess CC basic principles and advanced skills, master the capabilities of installation, deployment and basic maintenance to Huawei CC products; get the capabilities of design, management, operation maintenance, and troubleshooting to Huawei CC solutions. Training Path Target Audience Those who hope to become advanced Contact Center engineers Those who hope to obtain the HCNP-CC certificate Prerequisites A general familiarity with the basic knowledge of Communication and VoIP A general familiarity with PC Operation Systems Duration 5 working days HCNP-CC(Fast Track) The fast track certification for HCNP-CC. The training is the simplified version of HCNP-CC. Lecture Hands-on exercise 5 days OCCX2 Can attain the HCNP-CC certificate when passing the corresponding exam above. The exam of HCNP-CC(Fast Track) is different from HCNP’s. Objectives On completion of this program, the participants will be able to: Understand the features, functions and typical networking application of eSpace U2990. Understand the hardware structure of eSpace U2990. Grasp the typical routine maintenance operations of eSpace U2990. Grasp the troubleshooting of eSpace U2990. Understand concept, features and functions of network contact center. Understand how to build a network contact center. Get familiar with the configuration of the QC system. Get familiar with the typical service flows of QC system. Understand the various failure scenarios of IPCC system. Locate the components problem of IPCC system. Perform troubleshooting of the IPCC system. Understand the development technology of IVR process. Understand the troubleshooting flow of IVR process. Grasp the debug and log capture of IVR. Analyze and solve common problems for IVR. Understand the operating principle of the IPCC reporting system. Debug and test the reporting system. Understand the eSpace CC blade server products and their features. Grasp the installation and commissioning of eSpace CC blade server. Curriculum HCNP-CC (Fast Track) Course Duration (work day) eSpace CC Solution Deployment: Gateway Commissioning 1.0 eSpace CC Solution Deployment: Platform Commissioning eSpace CC Solution Deployment: QC Operation 0.5 eSpace CC Solution Deployment: Troubleshooting eSpace CC Solution Deployment: Reporting Commissioning eSpace CC Solution Deployment: E6000 Commissioning

HCNP-CC Exam Sign-up Procedure for HCNP-CC (Fast Track) Note: Huawei Certification exam is supplied by the Pearson VUE testing Service Company. There are different requirements and processes for different level and technical direction certification exams About Huawei Company Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population. Exam Sign-up Procedure for HCNP-CC (Fast Track) Certification Program Exam Item Exam Code Cost Remarks HCNP-CC (Fast Track) HC-822-CHS/ENU 300USD Ready. To take HCDP-Fast exam, a Huawei certification training ID is needed. About Huawei Enterprise Business Huawei Enterprise Business Group (“Huawei Enterprise") is one of the three business groups of Huawei, a leading global information and communications technology (ICT) solutions provider. Leveraging Huawei’s strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise provides a wide range of highly efficient customer-centric ICT solutions and services to global vertical industry and enterprise customers across government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs. Huawei Enterprise’s innovative and leading solutions cover network infrastructure, unified communications and collaboration (UC&C), cloud computing & data center, enterprise information security, and industry application solutions.  For more information, please visit: http://enterprise.Huawei.com Follow us on Twitter: www.twitter.com/HuaweiENT Facebook: http://www.facebook.com/HuaweiEnterprise LinkedIn: www.linkedin.com/groups/Huawei-Enterprise-4070523?home=&gid=4070523 For HCNP-CC (Fast Track) Exam To take the HCNP-CC (Fast Track) certification exams, individual examinee must first receive certification training at HALPs, obtain a Huawei certification training ID, purchase exam vouchers with the training ID, register on VUE's website based on the vouchers, book the time and location of the exam and then take the exam. The following figure shows the exam process: 01 Register at HALPs for participating in certification training 02 Obtain a Huawei certification 03 Purchase exam vouchers from HALPs with the ID 04 Register on VUE’s website based on the vouchers and book the time and location of the exam 05 Take the exam 06 Apply for the certification 07 End About Huawei Certification Huawei developed this certification solution by leveraging its years of experience in developing ICT talent and its deep insight into industry trends. This solution fully encompasses Huawei's Cloud-Pipe-Device convergence technology and covers IP, IT, CT, and ICT convergence technologies. It is the only certification program of its kind in the industry that covers all ICT technical fields. Additionally, this certification solution is a sophisticated certification program that covers new technologies, new ideas, and new industry trends, leading the way in ICT technical certification. Contact us Email: learning@Huawei.com Website: http://learning.huawei.com/