Service Overview Communication on Cloud IVR | Toll-Free | SMS | Voice SMS | Web and Promotional Tools.

 An expert, more generally, is a person with extensive knowledge or ability based on research, experience, or occupation and in a particular area of study.  We are the young, dynamic and energetic IT and Business Communication Tools Provider with Expertise of Market Research, IT, and Telecom.  We are committed to deliver best solutions for our clients to make business easy at best price in Industry as we believe in making customer first, profit later.

 EXPERT IVR aims to offer innovative and customer friendly cloud telephony and Business solutions to support all size of Businesses.  We ensure that our clients save their Time, Money, Efforts, and other Important resources with the help of our Expert Call Management Solutions and our Professional and Operational Efficiency.

 1800-Toll-Free Numbers { Free for Callers }  IVR Based Mobile Numbers { Multi-Line }  Bulk SMS  Voice SMS  Missed Call Solutions  Web Solution  Digital Marketing  Social Media Promotions

 Nowadays Toll-free numbers are best known for Big Brand Image Projection.  Helping to set up Virtual office without any infrastructure.  Free for callers : Help you to generate more business leads.  Best for Sales, Support, Lead Generation and Client Service.

 Today the major concern with every business is to generate more business. While managing the calls we all lose some of them everyday.  With Multiline IVR you can always be available for your callers with professional greeting and with Programmable call forwarding you can distribute the calls to the respective department with no manpower.  With IVR setup you can leave it on us to record calls, Track Logs, Report and much more hassle-free.  It works round the clock and round the Globe. You can forward your calls to Office, Home, Mobile or Voice Mail.

 It’s a Pre Recorded Voice Template.  You can send the Template to “n” number of numbers at a time and get their response at no time.  Now a days when people often see text SMS we let you talk them directly with our Voice SMS.  Best for Market Research, Information sharing, Taking Feedback and Lead Generation.

 Missed call Solution is a number where people can give a missed call for a specific purpose.  It is best known for Data Collection and Lead Generation.  You’ll get notifications on every call and details reports on panel.  Best for Market Research, Politicians, Data Collection, Lead Generation, Feedback Collection and Product Valuations.*You can understand it as given in next slide…

 Web Tools are the key of success for an Entrepreneur as well and a established brand. To communicate regularly about product and services with your visitors Directly.  We offer cost effective website for startups to encourage and Support DIGITAL INDIA.  Website Development, CRM, Business Tools, Sales Tools and MIS Software.

 Marketing and Promotions is the base of every business.  We ensure your brand Promotion with social media integration for exploring business.  Good promotion helps you get brand image, with popularity and more business prospects.  We offer Facebook Promotions, SEO, SMO, and Google Ad-words.  Best for Everyone.

 IVR is basically a PBX on cloud which helps to answer calls, Greet Callers, Manage Record, Record Call, Make Reports to Analyze, Present a Big Brand Size, Route the calls to the respective desk/Person, Inform Pre recorded voice content to the caller and much more.

How it helps you !

With Call transfer, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home. You can also route your call to the next person when your cell is busy, not reachable, switched off.

WELCOME PROMPT  Now you can greet your callers with a pre recorded voice note without answering the call before diverting the call. For example, thank you for calling Expert IVR Communications.  You can also ask to the callers for the desired destination as : Press 1 for Sales, 2 for Service and 3 for Support.  The welcome prompt can be used to inform callers that calls are recorded for quality and training purposes or to play a legal requirement.  It helps you to make your professional and customer friendly impression on the callers.  It also represents Big Brand Size to the Callers.  You can also share the specific details about product and services to the callers in Welcome note.  Make sure it should not be too lengthy enough to irritate a caller.

MULTI-LEVEL IVR  Multi-level IVR offers you to answer multiple calls on the same number you opted for your callers.  On a single level you can offer up to 9 options for your callers to choose.  With multi level IVR you can offer Sub-Options of the first level to choose as:

PHONE CALL RECORDING  At Expert IVR your every call is important and its being recorded to help you improve your client interaction.  Call recording is mainly used for training and monitoring purposes so that the customer experience can be improved.  Our call recording service can be set up on most of the numbers that we provide and the recordings can be listened to using user panel.

ONLINE CONTROL PANEL  You can make all your crucial changes to your business number through the online control panel such as where your number rings on and where your voic s are ed to, as well as analyze your call statistics, as well as analyze your call statistics. This feature gives you access to an online control panel where you can login to our service 24/7, look at your statistics and make all your crucial changes like change where your number is linked to and which address your voic is sent to without having to speak to anyone!

HERE ARE THE BENEFITS OF OUR ONLINE STATS PACKAGE:-  V iew real time call stats on all of your numbers.  24x7 Access with our online Panel.  See who has been calling you with full CLI presentation.  See how many calls you have missed and who they are from See how long it takes for you to answer the phone.  See how long you are on the phone for.  Change where your phone number is pointed to immediately Set up a Voic on your number for FREE

Virtual receptionist allows you to keep track of all calls made on your number with details such as caller details, time and duration of call, recordings of call etc.. in real time from anywhere using online control panel.

Its Difficult to answer every call round the time. But missing business calls is like loosing business. Now we make sure that your all calls be answered always to ensure you are not loosing business leads. We track records to analyze calls ratio, duration, flow and much more.

 To take any decision we need data to analyze and fact to act on. With Expert IVR online panel you are suppose to carry facts on call.  Now get reports on the go.  Get notified for everything you love about your business calls.  Smart panel comes with multi user option so now share the details with the concern one.  Helps you to Take smart decision.

The audio conference feature allows companies to reduce cost of face to face meeting & work on real time for discussing various issues that require employees / other person to gather together to exchange ideas & information. The employees are no longer require to present physically for attending a meeting

Virtual Receptionist provides outgoing call facility at the client backend. Outgoing calls can be made from the computer by clicking on the phone icon situated next to the numbers on the Call Logs View and Customer Contact View.

 If you are one of those who answer calls at home !  We have something for you also, now you can route your calls to the mobile numbers by the time sequence.  After your shift calls will be transferred to the next person available on the seat.  Enjoy your time without worries.  Your business calls are important and being answered by Expert IVR.

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