Reporter:William Liao 2012/ 07/ / 07/27

B Recruite Suitable Agent C Agent Training E Company Trip D Activity support A Performance Review

TimeTargetPFYP 2012 / 07 8,840 2,495(28%) 2012/ ,630 28,868(45%)

Full-time PFYP Part-time , PFYP Full-time agent’s PFYP influence a lot 2.Quantity is good, but quality is important

Good Performance Recruite Suitble Agent Well Training Activity support

BC Agent Training Performance Review A E Company Trip D Activity support Recruite Suitable Agent

： recruiting from internet ： ※ High amount ※ Lower quality ※ Lower retention rate Is it good for us

8 promoted New agent CRD interview and sign in New agent promotion Strengthen supervision Improve quality ！ 8 Interview form CBS 2012Q4 30% ， 2013Q1 50%

面談流程及 重點 Introduce VN Cathay Explan detail and require of work Step 1.Step 2. Find out the need Step 3. Step 4. Attract Pull Pus h  Aspiration and determination ， retention rate Interview stream

APPLYAPPLY CRD sign in Content Marketing examine and approve Marketing Planning Auditing DONEDONE

Friend relationship recruitment BM sign in interview form & CBS + CRD sign in interview form & CBS + CRD sign in ≥standard ≤ standard promoted disallow promoted promotion Initial stage ： PFYP 、 recruitment and promotion Future ： Quality raise Performance

25/7/2012 4/8/2012 Step 1: Research & collecting information Step 2: Designing Outline Step3: Composing Draft Version Step 4: Launching Draft Version 09/8/ /7/2012 Purpose: -Help our agent easily identify who’s suitable agent. -Improve the quantity & quality our new IAs Purpose: -Help our agent easily identify who’s suitable agent. -Improve the quantity & quality our new IAs

B Recruite Suitable AgentC Performance Review A E Company Trip D Activity support Agent Training

PFC Course PSS Course Training Management System Revise Agent tools Presentation Contest

09/6/2012 Current status: Step 4 -Already sending PFC course material for regions -CRD will assign 1 person in charge to follow PFC course in his region Current status: Step 4 -Already sending PFC course material for regions -CRD will assign 1 person in charge to follow PFC course in his region 23/6/2012 Step 1: Composing New PFC_ Draft Version Step 2: Sending & Collecting their Feedback from ATD Centers Step 3: Composing New PFC_Final Version Step 4: Launching PFC_Final Version 16/7/2012

28/7/2012 4/8/2012 Step 1: Research & collecting information Step 2: Designing Course Outline Step 3: Composing Draft Version Step 4: Launching Draft Version 04/9/ /7/2012 Purpose” -To enhance our agents': -Object handling skills -Customer services skills Purpose” -To enhance our agents': -Object handling skills -Customer services skills Purpose: -To enhance our agents': -Object handling skills -Customer services skills -Claims -To make sure that our training Legal Compliance follows Vietnam Insurance Law(24hrs) Purpose: -To enhance our agents': -Object handling skills -Customer services skills -Claims -To make sure that our training Legal Compliance follows Vietnam Insurance Law(24hrs)

06/6/201218/6/2012 Step 1: Meeting Training, IT, AA, Audit Step 2: Compose Process Draft_version Step 3: Request for approval of Relevant Directors Step 4: Sending request for IT 26/6/2012 Current status:Step 4 Management Training courses (IA, UL, ect…) with IT system with some main functions: -Registering -Updating -Printing certificate Current status:Step 4 Management Training courses (IA, UL, ect…) with IT system with some main functions: -Registering -Updating -Printing certificate

Action: Testing Region: New BDO, HCM, Dong Nai Action: Testing Region: New BDO, HCM, Dong Nai Current status

Time: 4 th WKM~9 th WKM/ Final round South &North: Time: 8 th WKM/2012 Place: South (HCM) North (HN) Examiner: South (V.P, CAO) North (CAO) Time: 8 th WKM/2012 Place: South (HCM) North (HN) Examiner: South (V.P, CAO) North (CAO) 2. Awards: PrizeMoney (VND) 1 st 2,000,000 2 nd 1,000,000

B Recruite Suitable Agent C Agent Training Performance Review A E Company TripD Activity support

250%120% R01 & R03 FYC FYP Content: Product : Time:22/3 ~ 13/6/2012 (2012 Q2 – Q3)

Branch HCMHNDNCTDnaiHPTotal Attac hed rate %32.3%16.7%8.3%43.3%71.0%38.8% %41.3%46.3%15.9%33.9%56.0%40.2% %14.6%26.9%24.4%26.0%54.5%29.3% %5.0%51.7%11.9%23.4%66.7%24.3% ~ %9.7%45.3%17.5%28.7%29.2%24.7% Company’s R01&R03 attached rate is increased, except DN 、 CT

Branch HCMHNDNCTDnaiHPTotal Attac hed rate %59.7%52.1%13.9%62.8%77.4%58.2% %63.1%58.5%23.2%49.0%80.0%55.8% %47.4%36.5%26.8%47.5%63.6%49.8% %36.7%79.3%13.4%47.7%81.0%46.8% ~ %36.7%65.7%24.4%44.3%46.6%43.1% Company’s all rider attached rate is increased, except CT

In order to support to Sale force, P.R has designed a special program for Cathay’s loyalty customers and potential customers in the summer 2012

This program has received positive feedbacks from the customers.

RENTING OUTSOURCE COMPANY TO SUPPLY ALL KIND OF PR GIFTS TO COMPANY AND RETAIL TO AGENCY.

B Recruite Suitable Agent C Agent Training Performance Review AED Activity support Company Trip

 Location: Long Hai – Ba Ria Vung Tau  Schedule:  15 & 16 Sept., 12 (2 days)

1,200m2 swimming pool

Team building Gala dinner  Beautiful Beach view  Happy Team Building Hour  Wonderful gala dinner  UnforgettableMemory Each team preparation 3 songs at Gala dinner