Bridget Dongarra and Richard Cheng OPM: Stakeholder Collaboration and Individual Interactions

Bridget Dongarra Product Owner and Manager at OPM CSM, CSPO, PMP 12 years with USA Staffing 3 years of experience implementing Agile in Government dongarra/4/48a/441/ dongarra/4/48a/441/

Richard Cheng Agile trainer & coach CST, CSM, CSPO, CSP, SPC, PMP, PMI-ACP Founder & executive committee member of Agile Delivery for Agencies, Programs, and Teams (ADAPT) Experience in Federal and commercial Agile transformations

“To modernize the federal retirement system … the Office of Personnel Management is taking a new tack that focuses on incremental changes*.” Quote from former OPM Director John Berry in an Interview with Federal News Radio * hiring-retention-retirement

OPM

USA Staffing Support Team Endeavor Core Galactica BI/Reports Odyssey Data WH Infinity Onboarding Serenity Core Managers Customer Comms DBAs Sys Admins 508 Lead Security Test Coordinatr PO SM Archite ct Devs BAs PO SM Architect Admin Devs BAs PO SM Architect ETL SQL Expert Devs BAs PO SM Architect Devs BAs PO SM Architect Devs BAs

Discussion 1.Discuss patterns of effective Product Ownership on Federal programs 2.Discuss struggles with Product Ownership in Federal Programs

Feds as Product Owners! Federal Product Ownership

Project Management vs. Product Management

Qualities of a Good Product Owner 1.Bandwidth 2.Power 3.Knowledge 4.Interest 5.Direction

Product Owner Activities Work with the Scrum team Release Planning Sprint Planning Daily Scrum Answer Questions Validate PBI Sprint Review Work outside the Scrum team Work with SMEs, Stakeholders, Customers Understand needs Validate Product Product Backlog Refinement Create PBIs Split PBIs Reorder the Product Backlog Product Owner

Discussion 1.Discuss the customer engagement practices you have seen on Federal programs 2.Discuss the constraints Federal programs face when dealing with customer engagement

Customer Engagement Best Practices Train customers on Agile Embed Account Managers with the customer Use every interaction to forge a partnership Include customers in the Agile/Scrum process Structure contracts for Agility

Agile Value Proposition

Recap Customer Engagement Train customers Account Management Partnership Include customers in Agile/Scrum Contract Agility Product Ownership Bandwidth Power Knowledge Interest Direction

Agile and Federal Contracts Agile Projects Iteration 1Iteration 2Iteration 3….. BPA / IDIQ Task Order 1 Task Order 2 Task Order 3 …..

Acquisition / Procurement Contracting professionals: Work early and often with the business Training and coaching RFP/RFQ: State desired outcome, not SOW Smaller, shorter contracts Past experiences based on results, not knowledge Governance Shift away from approval before start to acceptance when complete Govern outcomes and milestones, not work and sequencing

Contact Information Richard K Cheng

Contact Information Bridget Dongarra Manager, Product Development Section USA Staffing M: