EUROPEAN TERRITORIAL CROSS BORDER COOPERATION PROGRAMME GREECE – BULGARIA Project DIAS-NET: «INTEGRATED SYSTEM FOR THE IMPROVEMENT AND UPGRADING OF THE STRATEGIC AND OPERATIONAL PLANNING OF TOURISM POLICY. CREATION OF MODERN STRUCTURES AND TOOLS FOR THE PUBLIC SERVICES USED BY VISITORS. » CLOSEOUT CONFERENCE Thessaloniki, April 26 th 2014

Association "SAVREMIE" is a non-profit organization established in 2004 in Sandanski, Bulgaria. MAIN ACTIVITIES OF ASSOCIATION "SAVREMIE" : Promoting the region of Southwest Bulgaria as an attractive tourism destination; Supporting the tourism development in the region; Promotion of Bulgarian organic products at the international market and provision of sustainable export opportunities; Fostering the ecological activities; Supporting the social integration and personal realization of young people from the region;

Since 2008 Association "Savremie" (BG009) is Eurodesk Relays - Information point for the region of Sandanski, Bulgaria. Eurodesk is the main provider of information on European policies and opportunities for young people and those who work with them.

PROJECT DIAS- NET IMPLEMENTED ACTIVITIES PUBLICITY - 2 publications in a national tourism newsletter - 5 publications in regional newsletters - 3 publications in the most popular tourism magazin - more than 10 publications in internet informational portals

PROJECT DIAS- NET IMPLEMENTED ACTIVITIES 5 Electronic Newsletters Through the e-newsletters regional tourism companies, hoteliers, tour operators and stakeholders in the tourism sector were regularly informed for the project development, the activities carried out at the moment and the ways they can get involved in them or to take advantage.

PROJECT DIAS- NET IMPLEMENTED ACTIVITIES TOURISM INFORMATION HOT- LINE in Sandanski Since February 2013 in Sandanski was opened an office – hot-line for receiving signals, complaints, proposals and requests for tourist information from visitors of the region and local consumers of tourism products and services. Through the hotline and by this office received a number of expressed proposals, enquiries and particular requests from visitors and local consumers of tourist services. It was very useful for studding the situation in the region and to be prepared an detailed analyses for further development.

PROJECT DIAS- NET IMPLEMENTED ACTIVITIES INTEGRATED COLLABORATIVE NETWORK FOR TOURISM DEVELOPMENT Through the network for tourism development we achieved: - dialogue with main stakeholders, tour operators, associations and other companies from the tourism sector in Sandanski; - exchange of good practices and know-how; - exchange of information about new tourism products, packages and services; - exchange of new ideas for development of the tourism in the region;

PROJECT DIAS- NET / IMPLEMENTED ACTIVITIES Study of the tourism sector in the region of Blagoevgrad The main focus of the study: -tourist profile of the region -current situation in tourism and development prospects -comparative assessment of the region to similar national and international destinations -definition of strategic priorities for development -ensuring sustainable competitiveness. You can download the full study in English language from

PROJECT DIAS- NET / IMPLEMENTED ACTIVITIES FOUR-DAYS TRAINING FOR STAKEHOLDERS IN THE TOURISM INDUSTRY THE FIRST TRAINING DAY IN SANDANSKI: Date: 24-th of February 2014 Topic: “Marketing in tourism and ways of optimum usage of the new information and communication technologies “.

PROJECT DIAS- NET / IMPLEMENTED ACTIVITIES FOUR-DAYS TRAINING FOR STAKEHOLDERS IN THE TOURISM INDUSTRY THE SECOND TRAINING DAY IN SANDANSKI: Date: 27 March 2014 Topic: "Key concepts for social and media networking in the tourist sector”

PROJECT DIAS- NET / IMPLEMENTED ACTIVITIES FOUR-DAYS TRAINING FOR STAKEHOLDERS IN THE TOURISM INDUSTRY THE THIRD TRAINING DAY IN SANDANSKI: Date: 02 April 2014 Topic: "Promotion of tourist products, tourist brands and destinations"

PROJECT DIAS- NET / IMPLEMENTED ACTIVITIES FOUR-DAYS TRAINING FOR STAKEHOLDERS IN THE TOURISM INDUSTRY THE FOURTH TRAINING DAY IN SANDANSKI: Date: 22 April 2014 Topic: "Networking and Clustering in the Development of Tourism"

PROJECT DIAS- NET IMPLEMENTED ACTIVITIES CUSTOMER RELATIONSHIP MANAGEMENT ONLINE PLATFORM The CRM platform provides information about : - the tourism, historical and cultural destinations in the region - tourism attractions - new cultural events - tourism packages and products Through the CRM platform we will realize sustainable: - feedback with the potential visitors of the region - facilitate the tourists in the region providing relevant information - measure the interest to the region and the provided tourist products The CRM platform is available here: and

Thank you for your attention! ASSOCIATION “SAVREMIE” Bulgaria, 2800 Sandanski, Macedonia Str. №36 tel: