Let‘s book a tour online! The online booking systems at the Technisches Museum Wien Wencke Maderbacher Museum Education; Deputy Head of Department Technisches Museum Wien

Wencke Maderbacher Museum Education; Deputy Head of Technisches Museum Wien  Foundet 1909  Around visitors annually  Persons under 19 years have free admission ( annually)  Around tours with around participants annually  Main target group tours:  40 % school groups & kindergarden  40 % families with kids under 12 years  20% adults/mixed

Wencke Maderbacher Museum Education; Deputy Head of

There is a better way - BOOK ONLINE!  Online booking & payment reliefs the booking center‘s tasks extraordinarily  Booking center defines times & slots previously  Customer finds a suitable time slot online  Reservates, books & pays online  Booking & transaction is done in no time  Realtime service: customers, booking center, cashier desk see in realtime how many tickets are available or can help with an ongoing booking Wencke Maderbacher Museum Education; Deputy Head of

Wow! That tour looks great! I wanna book it! Wencke Maderbacher Museum Education; Deputy Head of

Hurray! Let‘s book! Wencke Maderbacher Museum Education; Deputy Head of

Hurray! Let‘s book! Wencke Maderbacher Museum Education; Deputy Head of

Aha! Someone books a ticket right now Aha! Someone books a ticket right now Wencke Maderbacher Museum Education; Deputy Head of

Let‘s book a tour online! The online booking systems at the Technisches Museum Wien Wencke Maderbacher Museum Education; Deputy Head of Department Technisches Museum Wien

Website Communicating interfaces Realtime system Wencke Maderbacher Museum Education; Deputy Head of Navision Eventdata PaymentWebsite Customer data Toolbox Booking mask

Website Communicating interfaces Realtime system Wencke Maderbacher Museum Education; Deputy Head of Navision Eventdata PaymentWebsite Customer data Toolbox Booking mask Slots & tours Staff scheduling Cash desk Museums -shop Online shop Program schools families adults

Website Details from our booking masks: Types and categories Wencke Maderbacher Museum Education; Deputy Head of

Website Wencke Maderbacher Museum Education; Deputy Head of

Website Wencke Maderbacher Museum Education; Deputy Head of

Website Tour slot plan Wencke Maderbacher Museum Education; Deputy Head of

Website Detailed statistics to improve the program & best use of the ressources Wencke Maderbacher Museum Education; Deputy Head of

Website Detailed statistics to improve the program & best use of the ressources  The more detailed the statistics are, the better the improvements for the program can be made  Take a close look at:  Participants  Daytimes  Seasons  Target groups  Conditions Wencke Maderbacher Museum Education; Deputy Head of

Benefits  Increase the capacity utilization figures  By analysis of participants & daytime vs tour offers, we could adapt time & theme of slots and so increase f.e. the mine-tour from average 5 participates to 17,5 participants per tour  Less work for the booking center  When the slots are set once a semester, the booking can be done by the visitors independently  School groups need just a confirmation mail  Prepayment guarantees the capacity utilization  Booked & paid – visitors also show up by sunny weather Wencke Maderbacher Museum Education; Deputy Head of

Website Staff scheduling Wencke Maderbacher Museum Education; Deputy Head of

What will be next?  Intern usabilty improvements  Easier Staff scheduling  Adaption what will be schedule at all  Improving the system  Connect event-database with time tracking system  Autark update and datatransfer  Responsive site  Plan: 2017 Wencke Maderbacher Museum Education; Deputy Head of

Wencke Maderbacher Technisches Museum Wien And what can we book for you now? Wencke Maderbacher Museum Education; Deputy Head of