Company Overview August 2016

CONTENTS  Who we are  The management team  Our objectives and strategy  B2B Lead Gen  BPO services  Our facility  Key value proposition  Contact

WHO WE ARE  A boutique-sized BPO Contact Center located in Bucharest, Romania;  Ideally suited for clients with programs from 3 to 75+ seats;  Able to handle a staff of 200 agents over 3 shifts, 24/7;  Young team of multi-lingual staff, proficient in 9 languages; English Spanish Arabic French Russian Italian German Turkish Romanian  Backgrounds in an broad range of industries and enterprise areas;  Able to quickly add to our skilled-professionals pool;  Hands-on management combining local know-how with global expertise.

THE MANAGEMENT TEAM Wayne Silver - Managing Partner of WPG, a Professional Electrical Engineer and a successful entrepreneur for over 30 years. President of Encore Telecom Inc. and President of Navatalk, founder of Phonetime, with a tremendous experience in Telecommunications, Start Ups, Marketing, Business Development and Sales. Encore Telecom IncNavatalkPhonetime Mihai Arsene - Managing Director, with a broad experience in HR, people management and strong leadership skills, project planning, training, sales and operations in a wide variety of industries, such as real estate, pharma and telemarketing.

OUR OBJECTIVES & STRATEGY  Our main objective is to become the provider of choice of BPO services for potential small and mid-sized partners in the Americas and Europe;  We plan to achieve this by creating added-value that reflects into your bottom-line while working seamlessly as an extension of your team;  By recruiting and retaining an educated, multi-lingual staff that remains with the company for the long run and brings additional layers of industry expertise to the table.

BPO Services – B2B Lead Gen  We employ last-minute technology to generate, qualify & nurture leads as soon as they enter your sales funnel:  Lead generation via online forensic technology which provides: Name of the business who visited you on-line; Website & contact details; Time on site and Pages Visited;  Gives the business development team the info needed to generate a stream of hot, interested leads.  We act as an extension of your sales force by providing support with: Lead pre-qualification by our specialized B2B sales team and Sales appointment setting & agenda management.

BPO SERVICES (cont. 1) We can provide a series of personalized and scalable services, directly addressing our clients’ needs, such as:  Customer service & support – multilingual and customer oriented, with ramp up and scalable service, 24/7 coverage;  Sales – B2B and B2C lead generation & nurturing, profiling and qualifying leads;  Finance – accounts payable & accounts receivable, debt collection;  Marketing – qualitative and quantitative market research, data collection, data coding;

BPO SERVICES (cont.2)  Our extensive experience enables us to provide complete services in industry specific areas such as: Telecom – technical support, sales, account management, finance; E-commerce – Customer support, covering pre-sales and after sales, cross sell and up sell as part of inbound marketing; Energy – Sales, marketing and customer support; Medical – surveys, data collection and coding.  We are always looking to expand our expertise and are eager to take on new challenges.  Our past experiences and the professionalism of our collaborators give us the insurance that we will rise and exceed the expectations of our clients.

OUR FACILITY  Located in a gated industrial park, close to downtown Bucharest area;  IT infrastructure includes four servers with fully redundant switching configuration, two Internet providers and back-up generators to ensure business continuity;  Customer Relationship Management software in place;  State-of-the-art communication capabilities due to infrastructure synergies shared with our sister company Encore Telecom;  Plans for 2016 to move in a larger facility of at least double the size to accommodate our dynamic growth.

KEY BUSINESS DIFFERENTIATORS  Highly trained staff;  Flexible, scalable approach;  Fastest IT infrastructure in EU;  Use of industry best practices;  Varied range of BPO solutions;  Competitive pricing structure.

THANK YOU! Contact us by Connect on LinkedIn: World Phoning GroupWorld Phoning Group Like us on Facebook: WPG RomaniaWPG Romania Visit our website at: CONTACT DETAILS: