STRATEGIC SURVEYS FOR YOUR UNIVERSITY December 2014 ITHAKA S+R

PURPOSE & COVERAGE Faculty Members »Research practices »Research support needs »Instructional practices and student learning »Collections, formats, and discovery »Aligning your library Students » Higher education objectives » Academics and coursework » Research practices » Collections, formats, and discovery » Library spaces » Aligning your library To help academic libraries plan for the right strategies and future services in support of research, teaching, and students.

USES »Website Redesign and Service enhancements »Rice University As part of strategic planning »UNC Chapel Hill »Virginia Commonwealth University Program planning »UC Santa Cruz – first year experience »DePaul – data management Bridge building »Almost everyone

LOCAL FACULTY SURVEY MODULES: Participants can run a standard national questionnaire, or customize a questionnaire from our thematic modules: »Student research skills »Undergraduate instruction »Online learning and MOOCs (developed in collaboration with UT- San Antonio) »Graduate instruction (developed in collaboration with UC Irvine and others) »Health Sciences (developed in collaboration with UNC-Chapel Hill) »Research dissemination »Scholarly communications services (developed in collaboration with Montana State University and UCLA) »Open access (in preparation) »The role of the library »Space planning (developed in collaboration with Nancy Fried Foster) »Market research for the library

FONDREN LIBRARY SURVEY: Participants can run a standard national questionnaire, or customize a questionnaire from our thematic modules. Undergraduates and Graduate Students surveyed; Faculty completed a separate survey, including three in-depth modules »Discovery »Data Preservation and Management »Digital Research Activities

LOTS OF VERY USEFUL INFORMATION: Rice University Faculty Survey Report of Findings Rice University Graduate & Undergraduate Student Survey Report of Findings Rice Library Faculty Committee Rice Data Preservation and Management Rice Digital Research Activities Deep Dive Rice Discovery Deep Dive Rice Town Hall Meeting

DON’T JUST FILE IT AWAY Interpretation options »We can conduct analysis and interpretation of the findings ourselves »Ithaka can deliver stratifications »Ithaka can deliver your findings on campus through a workshop, presentation, and/or other format »Ithaka can deliver an analytical memo with national comparisons, correlations, and implications »Fondren can conduct follow-up research

Survey Data Implementation Group (SDIG) Charge: Review data from the Ithaka S+R survey, and the Survey of All Students and coming up with a report of suggested implementations by the Spring of Members: Jean Aroom GIS Support Specialist Angela Brown Access Services Team Lead David Bynog Assistant Head of Acquisitions Amber Seely Database & Metadata Management Coordinator Amanda Thomas Temporary User Experience / Public Services Librarian Kathy Weimer Head of the Kelley Center for Government Information

Work Since August 2015 Review and categorize more than 750 comments Review data provided by Ithaka S+R staff Selectively review past LIBQUAL surveys and recommendations arising from those surveys Send selective comments/feedback to stakeholders Send preliminary recommendations to University Librarian

SDIG has divided the survey data into the following focus areas: Collection Development and Access Customer Service, Marketing, and Instruction Facilities, Equipment, and Policies

Preliminary Recommendations: Collection Development and Access A) Formation of a Linked Data Working Group Faculty members favor a general purpose search engine vs. first using library resources. Linked Data is the method by which libraries make their holdings visible to search engines.

Preliminary Recommendations: Customer Service, Marketing, and Instruction B) Formation of a Library Instruction Committee Small numbers of students have attended any library instructional session. Committee can streamline existing course offerings, advertising, and outreach. Committee can develop strategies to fill identified gaps in instruction in areas.

Preliminary Recommendations: Customer Service, Marketing, and Instruction C) Assessment of FAQ and LibAnswers Library provides answers to questions through the website’s FAQ and LibAnswers. In many cases, differing responses to similar questions may cause confusion.

Preliminary Recommendations: Facilities, Equipment, and Policies D) Technical Staffing at Circulation Desk Variety of issues surrounding computers, copying, printing, and scanning. Helpful to have an “IT Ambassador,” possibly a student worker, to resolve and communicate problems requiring tickets with campus IT.

Preliminary Recommendations: Facilities, Equipment, and Policies E) Designation of Group Study and Food-Allowed Space Multiple comments for more, better,or different study spaces: “More open spaces where talking was allowed. For group work. Reserving study rooms farther in advance.” “A non-silent collaborative space.” “It would be nice if some of the study rooms were designated as ‘group study’ or ‘quiet study’ since the walls are really thin and you can hear the people next to you.”

E) Designation of Group Study and Food-Allowed Space (cont.) Overwhelming number of comments requesting a place where students can bring in their food or drink and study within a more relaxed food environment. “I wish we were allowed to bring food, like meals, into certain spaces of Fondren Library, like the first floor, for example.” “Allow food/coffee at least in certain parts of the library.” “Food in Fondren! Maybe a small cafe or designated eating space.” The new Reading Room might be considered an option for a Group Study/Noisy Space.

Discuss Instructional Activity Needs

Discuss Study Space Needs