Pennsylvania System of Care Partnership Active Listening

2 Pennsylvania System of Care Partnership

 What is Communication  Verbal Communication  Non-Verbal Communication  Interpersonal Communication Skills  Active Listening  Reflecting  Clarifying and Clarification 3 Pennsylvania System of Care Partnership

Active Listening The act of mindfully attempting to comprehend the meaning of words spoken by another in a conversation or speech. important business communication skill involves attentiveness listener feedback by paraphrasing what has been said by the other party for their confirmation. 4 Pennsylvania System of Care Partnership

Communication The act of transferring information from one place/person to another. 5 Pennsylvania System of Care Partnership

Verbal Face to face (SKYPE) Telephone Radio Television In person 6 Pennsylvania System of Care Partnership

Non-Verbal Body Language Gestures How we dress How we act Scent 7 Pennsylvania System of Care Partnership

Written Communication Letters s Books, Magazines Internet Texts 8 Pennsylvania Systems of Care Partnership

Graphs, Charts Maps Logos Billboards 9 Pennsylvania System of Care Partnership

Interpersonal Communication How we exchange information, through feelings and meaning by verbal and non-verbal messages. Tone -how something is said. 10 Pennsylvania System of Care Partnership

Interpersonal Skills Life skills we use everyday to communicate and interact with others, individually and in groups. 11 Pennsylvania System of Care Partnership

Active Listening Time and patience Fully Concentrating on ‘What’ Listening and Hearing 12 Pennsylvania System of Care Partnership

Signs of Active Listening Facial expressions Body posture Mirroring Distraction 13 Pennsylvania Systems of Care Partnership

Verbal Signs  Positive Reinforcement  Remembering  Questioning 14 Pennsylvania System of Care Partnership

 Reflection  Clarification  Summarization 15 Pennsylvania System of Care Partnership

Active Listening Is an acquired skill Takes time and practice to listen and understand another’s messages Be accepting by remaining neutral and non-judgmental Takes patience 16 Pennsylvania System of Care Partnership

Resources National Federation of Families for Children’s Mental Health 17 Pennsylvania System of Care Partnership

Dianna Brocious Family Involvement Specialist Crystal Karenchak Family Involvement Specialist – (cell) This project, publication/report/ Was developed [in part] under grant number SM from the Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Services (HHS). The views, policies, and opinions expressed are those of the authors and do not necessarily reflect those of SAMHSA or HHS.” Revised Contact Information