Mobility FAQ Sheet As a Subcontractor/Vendor to the Broadspectrum Contract what tasks can I complete on Mobility? The table below lists the tiles you will have access to, describes the functions carried out in each and the people within your organisation likely to access each: What information do I need to provide to ensure I can effectively use the mobility solution? 1.Provide a list of all dispatch partners and their required details (see information below) 2.Ensure you have provided your correct mobile number, and maintain this if it changes What is a dispatch partner? If your company has multiple technicians who complete work or Supervisors/Managers who receive work orders for Broadspectrum, they can be set up as a dispatch partner – this means that work will be allocated directly to them, rather than being dispatched through a single point. A dispatch partner can be assigned to a specific region, service or order type (i.e. routine or non-routine). Can we have multiple dispatch partners? Yes, a vendor can have multiple dispatch partners. When allocating work to your company the system will determine the dispatch partner by assessing the most relevant skills and home location of the individual. How do I add a new dispatch partner to the system? If you would like to add a new dispatch partner to the Broadspectrum system please contact When you send the request you will need to confirm the resource name, mobile number, address, relevant skills / qualifications, regions and order type. Tile The tasks you must complete in the app Who will access? Work Orders  Accept / reject work orders  Update work order status  Upload pictures and documents relating to the work completed  Enter comments against operations  Review open orders  Submit variation requests  Request extension of time Subcontractor (and Service Centre) Claims  Submit a claim for completed work  Attach supporting documentation Subcontractor or accounts dept. Vendor Invoices  Display BCTI invoices (if applicable)  This is only available to certain people within your organisation Subcontractor or accounts dept.

I have received two user names and passwords from Broadspectrum – is this right? Yes, this is correct. As part of the new solution you may have access to both the new supplier portal and the mobility apps. You will receive a separate user ID and password for each. You will be asked to change your password when you access each system for the first time. What do I do if I am not receiving notifications for work I have received in the app? Please contact and log this as an issue. The contact will work with the technical team to investigate the issue and resolve. Ensure you provide your current contact information and user What happens if I am offline when I am working on a job? If you are offline when you are working on a job you will not be able to submit updates on your mobility device. You will need to wait until you have network or Wi-Fi access and update the work order at this time. Please make sure you update the job as soon as you are able. Any delay will compound the payment due date of your Claims. Mobility FAQ Sheet I have received a notification but when I go into the work order app it is not available? This means the job has reached its acknowledgment deadline and has been auto-rejected and has been allocated to another resource. You will receive an acknowledgement warning before a work order is auto-rejected. Please ensure you accept or reject the job in the required SLA. If you are not in a position to accept / reject on your device or computer please call the Service Centre and they can accept the job on your behalf. Can I attach documents against a work order in the Mobility app? Yes, you will be able to upload documentation using the Work Order and Claims apps. This could include a photo taken onsite or mandatory Claim documentation. All Microsoft document types are supported. I currently submit my claims at the end of each month, can I continue to do this? No, it is recommended that you submit a claim as soon as the job is complete. This will ensure the system is updated and any follow on activities are triggered in a timely manner, including payment of your invoice.

What happens if I trade with other Broadspectrum contracts that are not on the Mobility Solution? If you trade with other Broadspectrum contracts please continue to use current systems and processes for work for these contracts. For those Broadspectrum Contracts that are not on the Mobility App Solution, you will still need to submit your invoices to Should you require assistance around Accounts Payable, the team can be contacted at the following number/ s including other contracts that may be able to assist you with your requirement: Mobility FAQ Sheet I do not have a smart phone – will this impact upon my ability to work with Broadspectrum? No, it will not impact upon your ability to work with Broadspectrum. If you don’t have a smart phone you will receive work order notifications to your address. The will contain a link that you will open to accept or reject the job. How do I access the Mobility App? When you receive a job via SMS or it will contain a link to the job. This can be accessed from either a compatible device or computer. You can also access the app at anytime using the following link: For ease of access in the future we would recommend:  If you are using a mobile device, add the link to the homepage of your device  If you are using a computer, save the link to your favourites Can I accept / reject a new work order from the work order app or do I need to do this from the notification? Yes, you can accept or reject the job from within the Work Order app; or from the SMS / notification. ServicesContact Accounts Payable Phone Queries Option 4 Accounts Payable Queries Invoice Portal/Claims Queries

Mobility minimum system requirements The Mobility App has been designed to be compatible with most devices, i.e. Apple, Android Windows and Blackberry. It can also be accessed via a laptop or desktop. There are minimum technical requirements your device will need to meet in order to use the app. Supported devices and the minimum operating systems are listed in the table to the right. Mobility System Requirements Operating SystemOperating System Type Operating System Version Apple OSiPad2 or newer / iPhone4S or newer 8.x - 9.x Running: Latest version of Apple Safari AndroidPhone and tablet x Running: Latest version of BlackBerry Browser Latest version of Google Chrome Windows PhonePhone8.1 GDR1 Running: Internet Explorer 11.x BlackberryPhone Z10 / Z3010.x Running: Blackberry Browser 10.x Microsoft Windows DesktopMicrosoft Windows 7 and above Running : IE 9.x1 and above; or Latest version of Google Chrome; or Mozilla Firefox latest RRC2 / latest ESR Microsoft WindowsTouch/MetroMicrosoft Windows 8.1; or Microsoft Windows 10 Running: IE11.x - Edge Apple - Mac OSXDesktopOSX OSX Running the latest version of Safari