Telecom Lifecycle Management 301 Modernize Telecom Management for Better Visibility, Decision Making and Cost Savings Utilizing Analytics and Business Intelligence Liz Carroll, Director of Business Development June 29, 2016

2 Presentation Title vCom exists to revolutionize how technology spend is managed.

3 Presentation Title Introduction and Agenda 1.Disciplines of Telecom Lifecycle Management 2.Common Law Firm Pain Points 3.Review TLM 101 & Reporting Visibility with Analytics & Business Intelligence 5.What you can do to save your firm money? 6.Summary - Next Steps 7.Questions

Disciplines of Telecom or Technology Lifecycle Management

Common Law Firm Pain Points Large number of carriers for your various telecom needs Invoices from all of your services Overworked IT and Finance teams Lack of tools to manage your telecom services

Polling Question – Which Common TLM Pain Point Best Represents Your Firm?  Too Many Carriers and Services to Manage  Invoice Processing Challenges  Stretched IT and AP Teams  Lack of Tools for Visibility, Budgeting and Cost Savings  All of the above

7 Presentation Title Review of TLM 101 – Inventory Management o DO SOMETHING o Create an Assessment of Current Telecom Environment o What do you have? o Why do you have it? o Do you need it? o How much does it cost? o Engage Appropriate Stakeholders o IT / Procurement – Easy Vendor Management o AP / Finance – Simplified Billing and Invoice Processing o Executives – Best Person Doing the Best Job o Select a Plan o Keep in House o Do a one-time audit o Select a Telecom Expense Management Firm (focuses on cost allocation and invoice processing) o Select a Telecom Lifecycle Management Firm (business process outsourcing)

8 Presentation Title The Cost of Not Acting 25% amount by which companies overspend on telecom (Aberdeen) annual growth of telecom & mobility percent of telecom & mobility invoices with errors (Network World) amount an organization spends processing each provider invoice 3.8% 80% $70

Review of TLM 201 – Invoice Management

IT Department Admin or Mail Department The Painstaking Steps to Process a Telecom Bill Invoice arrives Sort Analyze Identify errors Resolve errors Approve amount for AP to pay Verify / change account code allocations Secure secondary approval, if necessary Deliver to Approver Deliver to Accounts Payable (AP) 1)Investigate and determine cause of problem 2)Locate appropriate vendor representative 3)Explain problem or error 4)Provide documentation 5)Secure vendor approval for correction 6)Verify corrections / credits

Archiving Accounts Payable The Painstaking Steps to Process a Telecom Bill Sort / batch invoice Enter data into accounting system Deliver invoice to Filing Clerk Scan invoice Back up scan; archive paper / CD Issue check, sign, envelope, stamp & send Accounting Assure vendor posted payment to correct account Reconcile bank statement File returned check Provide reports for IT

12 Presentation Title Invoice Challenges: INVOICE REVIEW Telecom Carrier Invoices – difficult to understand Carrier branding of services Differing invoice formats 80% Carrier invoices have an error Overspending? DISPUTE RESOLUTION Reconcile Carrier billing errors How do I pursue billing resolution? How much time? Who pursues? How effective? LATE FEES Due dates for telecom services have varying due dates Multiple approvers for invoice payment? How is invoice processing managed? How much are you spending on late charges?

13 Presentation Title Invoice Management Solutions: INVOICE CONSOLIDATION & STANDARDIZATION Make invoice information easier to work with Consolidate Telecom Services Under One Carrier DEDICATED EXPERT All Knowledge with One Expert? SPEND ANALYSIS SPREADSHEET Who maintains? How to keep current?

14 Presentation Title Cloud-based management platform Get the business analytics and insights you need to be smarter

15 Presentation Title Vendor Qualities Disruptive Make sure the people and technology are uniquely focused on solving your business communications challenges Results-focused Make sure services directly resolve pain and reduce communications costs Transparent Make sure the provider tells it how it is, so prospects and customers know what success looks like and what it will take to get there Organized Ask how the provider will manage your communications complexity so you can focus on other aspects of your business Passionate The provider should believe in what they do, and prove it by working hard and doing right by you Flexibility Contract Term, References, Pricing Other key qualities: Use tools to investigate the culture at the provider. Happy employees = happy customers. Require references and ask about how they handled issues. It’s how they react that defines who they are.

16 Presentation Title Spending Trend Analysis

17 Presentation Title Electronic, Consolidated, Standardized Invoice

18 Presentation Title Electronic, Consolidated, Standardized Invoice

19 Presentation Title Electronic, Consolidated, Standardized Invoice

20 Presentation Title Automated AP Posting File Invoice NumberInvoice DateCost Center DescriptionCost Center NumberAmount CORP A09/12/2015Remote Inventory - Corporate CORP A09/12/2015SR Inventory - SR Employee CORP A09/12/2015SR Inventory - Remote Employee CORP A09/12/2015SR Inventory - Corporate CORP A09/12/2015Remote Inventory - Remote Employee CORP A09/12/2015Remote Inventory - SR Employee Total10, Ready to Upload in ERP or Accounting Software

21 Presentation Title Reporting Visibility

22 Presentation Title Reporting Visibility – Spend by Product

23 Presentation Title Reporting Visibility – What Services Do We Have?

24 Presentation Title Reporting Visibility - Usage o Long Duration Calls o Toll Free Calls

25 Presentation Title What can you do to save your firm money?

26 Presentation Title Reporting Visibility - Zero Usage Services

27 Presentation Title Usage Thresholds Know where you are before it gets to be too much Invoice Notifications End of month usage End of month spend Set Policies 3-5 GB per user Ongoing People tend to use LESS Data when they know their impact NOTIFICATIONS

28 Presentation Title o Monitor o Know when to add o Know when to remove INTERNATIONAL VISIBILITY

29 Presentation Title Additional Storage InsuranceRing Tones Visible Caller ID FEATURES / ADD-ON’S

30 Presentation Title Summary – Next Steps o Have a Telecom Lifecycle Management plan o Appoint a specialist – Telecom Manager, Business Analyst or IT Admin o Consolidate carriers and/or invoices o Identify and label services o Create mobile usage notifications, especially international usage o Develop a mobile policy o Eliminate unused features – wireline and mobile o Evaluate whether you really need carrier provided mobile insurance, self insure to save o Pay carrier invoices on time o Evaluate your current environment using our assessment

31 Presentation Title Thank You! See you at ILTACON16….Come Visit Us At Booth 737

32 Presentation Title Questions? o Liz Carroll Director of Business Development o vCom w m We manage what you shouldn’t