WILY MANAGER Just-in-Time Management Advice Good Boss, Bad Boss Be a Better Boss

WILY MANAGER Just-in-Time Management Advice Agenda Why care about leadership? Realities of being the boss. 5 things to do right now 3 things to remember

WILY MANAGER Just-in-Time Management Advice Why bother? Retention – Unwanted turnover = 1.5 – 2.5 annual salary Capturing Discretionary Effort – What the value of 10% more productivity? How about 100% more? Less stress

WILY MANAGER Just-in-Time Management Advice Realities of being the boss You are under a microscope The blame you get, and the credit you get are both exaggerated Most people land in leadership roles because they were good technicians or practicioners of their work Leaders underestimate the impact they have on others

WILY MANAGER Just-in-Time Management Advice 5 things to do right now: 1.Be a better listener 2.Be a teacher 3.Give and receive feedback in abundance 4.Be crystal-clear in your expectations 5.Consequences for both good and poor performance

WILY MANAGER Just-in-Time Management Advice Be a Better Listener Take the time Don’t multitask (especially PDAs) Seek to understand… not to plan your response Paraphrase without being a parrot

WILY MANAGER Just-in-Time Management Advice Be a Teacher It may take more time in the short-run Don’t micro-manage Tell people why Connect them to something bigger

WILY MANAGER Just-in-Time Management Advice Feedback in Abundance Look for opportunities to offer feedback on a daily basis Ask your direct reports for feedback frequently – and act on it Offer both positive feedback, and corrective feedback

WILY MANAGER Just-in-Time Management Advice Crystal-Clear Expectations Write important expectations down formally at least once per year Constantly reinforce expectations Use several different media to describe important expectations Practice what you preach at all times

WILY MANAGER Just-in-Time Management Advice Consequences People will do what gets reinforced You are currently getting the performance you are asking for Be absolutely consistent with consequences Apply consequences to reinforce both good and poor performance

WILY MANAGER Just-in-Time Management Advice 3 Things to Remember 1.The “burden of leadership” is hard work 2.What you do is far more powerful than what you say 3.You have a profound impact on people’s lives