Getting to Office 365

Introducing Microsoft Office 365 Office 365 brings together cloud versions of Microsoft’s most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes.

There is a Service for everyone Microsoft Office 365 is the answer to Cloud Services for business Individual and consumer Personal Use Fee/low cost Windows Live Small businesses & professionals Organizational use IT consultant or no IT Low monthly subscription price Focus on simplicity Community help Office 365 for Professional & small businesses Any size organization Internal IT or IT partner required Fully featured, scripting, customization Range of offerings by use type 24x7 phone support Office 365 for enterprises

Microsoft Office 365 for Enterprises User Segment Offers: Plan K Family 500 MB mailbox No SharePoint storage allocation Outlook Web Access (full OWA, not Lite) POP Support Messaging, calendar, contacts Anti-Virus / Anti-Spam Site search capabilities Office Web Apps Rich feature offering that meets a users full messaging and collaboration needs Low cost offering to users that do not have messaging and collaboration capabilities today User Segment Offers: Plan E Family 25GB mailbox 500MB SharePoint storage Full Client Connectivity (MAPI/IMAP) Mobility Lync (real time communications) Advanced Exchange & SharePoint capabilities Office Professional Plus On-premises access rights Key Differentiators

Microsoft Office 365 for Professional & Small Business ˂ 25 users Anywhere-access to your , important documents, contacts, and calendar on all your devices* Works on Windows Phone, iPhone and Blackberry (BIS only)more 25 GB Mailbox + 25 MB attachments Shared calendars Websites Easy to build public website 10 GB Site Storage MB/User Anywhere Access Share and collaborate on documents Join online meetings and present from anywhere Office Web Apps for light document editing Security & Reliability Microsoft’s powerful security features help protect your data 99.9% uptime guarantee Password protected team sites Antivirus, anti-spam *Anywhere access’ or ‘anytime,’ --the context here is that this an online service. Access from mobile devices depends on carrier network availability

Office 365 Offerings – E Family Plan

Office 365 Enterprise Family Offering – E Plan 1 user minimum on initial order of online service 1 user minimum on initial order of online service Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a yearly basis Auto-renew on a yearly basis E1 – US$10.00/user/month E1 – US$10.00/user/month E2 – US$16.00/user/month E2 – US$16.00/user/month E3 – US$24.00/user/month E3 – US$24.00/user/month E4 – US$27.00/user/month E4 – US$27.00/user/month Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

O365 Offerings – K Family Plan – for Kiosk Worker Profile of a typical Kiosk Worker: Spends 5-10% or less of their time on a PC Shares a terminal with other kiosk workers Hasn’t had access to a corporate mailbox in the past Examples: manufacturing line worker, retail clerk, mail couriers Plan K Suites built to address different Kiosk worker needs: Microsoft Office 365 K1: high volume offer for this segment Addresses most kiosk worker scenarios, where customers want to provide light and access to a company portal Provides capability to view Office documents Microsoft Office 365 K2: Addresses kiosk workers that require information access & simple data input Includes Office Web Apps editing capabilities for an additional cost 8

Office 365 Kiosk Family Offering – K Plan 1 user minimum on initial order of online service 1 user minimum on initial order of online service Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a yearly basis Auto-renew on a yearly basis K1 – US$4.00/user/month K1 – US$4.00/user/month K2 – US$10.00/user/month K2 – US$10.00/user/month Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Offerings – P Family Plan (for SMB) Includes… Exchange , Calendar, Contacts & Personal Archive 25 GB Mailbox ActiveSync Mobile Support SharePoint Team Sites 1 Office Web Apps Simple Public Website 2 Online Access databases Lync Rich Client Online meetings 3 Desktop Sharing Multiparty IM & PC-to-PC Calling Self-Help and Community Support KEY CAPABILITIES 1 One site collection, authenticated external user access enabled for up to 50 unique users/month. 2 Includes ready-to-use templates, option to add custom domain. 3 Online meetings limited to 50 participants users (max of 50 allowed) No IT needed Easy to try out Simple and easy to use Works with Microsoft Office Financially-backed 99.9% uptime guarantee Self-Help and Community Support

Office 365 Small Business Offering – P Plan 1user minimum on initial order of online service (maximum order up to 50 users) 1user minimum on initial order of online service (maximum order up to 50 users) Subscription term is month to month Subscription term is month to month Increase or decrease user anytime Increase or decrease user anytime Billing will occur monthly over the subscription term Billing will occur monthly over the subscription term Credit Card payment is available. Invoices only for > $250 per month Credit Card payment is available. Invoices only for > $250 per month Only available via MOSP Only available via MOSP Anytime, no Early Termination Fee Anytime, no Early Termination Fee Auto-renew on a month to month basis Auto-renew on a month to month basis US$6.00/user/month US$6.00/user/month Minimum Order ChannelChannel PricePrice CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Offerings – Standalone Offerings Plan 2 offers include all features from Plan 1; offers are inclusive and not additive Workload Standalone SKUs Key Features Exchange Online (Plan 1) $5.00 Exchange Online (Plan 2) $10.00 SharePoint Online (Plan 1) $5.25 SharePoint Online (Plan 2) $10.25 Lync Online (Plan 1) $2.00 Lync Online (Plan 2) $6.50 Office Professional Plus $12.00 Office Web Apps (Plan 1) $11.25 Office Web Apps (Plan 2) $16.25

Office 365 Standalone Offering – Exchange Online 1 user minimum on initial order of online service (thereafter min 1 user) 1 user minimum on initial order of online service (thereafter min 1 user) Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a yearly basis Auto-renew on a yearly basis Plan 1 – US$5.00/user/month Plan 1 – US$5.00/user/month Plan 2 – US$10.00/user/month Plan 2 – US$10.00/user/month Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Standalone Offering – SharePoint Online 1 user minimum on initial order of online service (thereafter min 1 user) 1 user minimum on initial order of online service (thereafter min 1 user) Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a yearly basis Auto-renew on a yearly basis Plan 1 – US$5.25/user/month Plan 1 – US$5.25/user/month Plan 2 – US$10.25/user/month Plan 2 – US$10.25/user/month Extra Storage – US$2.50/Gb/month Extra Storage – US$2.50/Gb/month Partner Access – US$2.00/user/month(sold in pack of 50 licenses – US$100 per pack) Partner Access – US$2.00/user/month(sold in pack of 50 licenses – US$100 per pack) Minimum Order ChannelChannel Price/ Add-On Add-On Price/ CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm **SharePoint Kiosk only available in EA

Office 365 Standalone Offering – Lync Online 1 user minimum on initial order of online service (thereafter min 1 user) 1 user minimum on initial order of online service (thereafter min 1 user) Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a yearly basis Auto-renew on a yearly basis Plan 1 – US$2.00/user/month Plan 1 – US$2.00/user/month Plan 2 – US$6.50/user/month Plan 2 – US$6.50/user/month Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Standalone Offering – Office Professional Plus 1 user minimum on initial order of online service (thereafter min 1 user) 1 user minimum on initial order of online service (thereafter min 1 user) Month to Month subscription term Month to Month subscription term Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA (L+SA) EA (L+SA) First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a month/yearly basis Auto-renew on a month/yearly basis Office Pro Plus – US$12.00/user/month (annual commitment) Office Pro Plus – US$12.00/user/month (annual commitment) Office Pro Plus – US$15.00/user/month (monthly commitment – available for P Plan ) Office Pro Plus – US$15.00/user/month (monthly commitment – available for P Plan ) Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Standalone Offering – Office Web Apps 1 user minimum on initial order of online service (thereafter min 1 user) 1 user minimum on initial order of online service (thereafter min 1 user) Yearly subscription term Yearly subscription term Monthly or Annual Billing Monthly or Annual Billing Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Annual bill payment by invoice must be ˃ US$250 international; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND Credit Card payment is available. Invoices only for > $250 per month; US$500 in US; US$50 in IND MOSP MOSP EA EA First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day Subsequent Terms: Customers can cancel with a 30 day notice Subsequent Terms: Customers can cancel with a 30 day notice Cancellation within the subscription period, will be subject to Early Termination Fee Cancellation within the subscription period, will be subject to Early Termination Fee Auto-renew on a early basis Auto-renew on a early basis Plan 1 – US$11.25/user/month (with SP Plan 1) Plan 1 – US$11.25/user/month (with SP Plan 1) Plan 2 – US$16.25/user/month (with SP Plan 2) Plan 2 – US$16.25/user/month (with SP Plan 2) Minimum Order ChannelChannel Price Price CancellationCancellation Billing and Payment Auto-RenewalAuto-Renewal SubscriptionTermSubscriptionTerm

Office 365 Trial Offering 10 user 10 user 30 days trial 30 days trial Mutually exclusive, cannot combine with other plan Mutually exclusive, cannot combine with other plan 25 user 25 user 30 days trial 30 days trial 25 user 25 user 30 day trial 30 day trial 25 user 25 user 30 days trial 30 days trial P1 Plan K2 Plan E3 Plan Office Pro Plus

New System Requirements Operating System The Windows ® 7 operating system The Windows Vista ® operating system with SP2 Windows XP with SP3 Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard) Windows Server 2003 and Windows Server 2008 System Microsoft.NET Framework 2.0 Java client (for Macintosh OS X) Office Clients Microsoft Office 2010 or Office 2007 with SP2 Office 2008 for Mac and Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for Mac Lync 2010 Communicator for Mac Client Applications Microsoft Online Services Connector Browser — Microsoft Online Portal Internet Explorer 7 or later Mozilla Firefox 3.x Apple Safari 4.x Browser — Outlook Web App Internet Explorer 7 or above for Windows 7 and Windows Vista SP2 Internet Explorer 8 for Windows XP SP3 Internet Explorer 7 on Windows XP SP3 can access Outlook Web Access, but not SharePoint Online Firefox 3 or higher Safari 3 or higher on Macintosh OS X 10.5 Chrome 3 and later versions Outlook Web App also has a light version that supports a reduced set of features across almost any browser

Office 365 Business Rule & Policy  Subscription Term  ustomer can choose between two term lengths  Month–to–month or Year–to–year (refer to individual offering subscription terms)  Customer cannot purchase standalone with different terms under the same subscription  Billing/Invoicing  Customer invoice will be generated once the service is provision, billing starts immediately.  Payment by credit card – charges be debited from credit card on day 10 th after last invoice  Payment by invoice – 30 days credit terms  Change in billing address must be done 2-3 days prior to billing cycle  Early Termination Fee  Cancellation after 30 day, subject to ETF of 25% of the remaining contract  If customer reduces seat at the midst of the contract term, the customer will be charged 25% of Early Termination fee for the users that was cancelled.  Overdue payment

Microsoft Online Portal (MOP) – Shopping Experience

Select the Service Customer wish to purchase: 1. Office 365 for professional & Small Business 2. Office 365 for Enterprise

Microsoft Online Portal –  After selecting the service you wish to subscribe, will bring you into the sign in page

Microsoft Online Portal –  Once you selected the country, it cannot be changed in future.  WLID that sign up for this service will be the Business Owner/Global Administrator  MS Online Services ID will be the Global administrator ID

Microsoft Online Portal – Select the Service  After completing the sign up form, system will create customer profile

Microsoft Online Portal – Select the Service  After successful signing in – will bring customer to the shopping cart  Select the service customer wish to purchase  Enter the correct quantity for purchase, start with minimum 1 user  Then click “Check Out”

Microsoft Online Portal – Review the Order  Review the order, or make any changes by clicking “Edit”  Check to ensure the tax rate applied is correct (for country which is tax exempted, there will be no tax  To Add Online Services Advisor (POR) click add “Partner Information”

Microsoft Online Portal – Enter the Online Service Advisor  Enter the Online Service Advisor Microsoft Partner Network (MPN) ID  Click Check ID, to ensure is the correct Online Service Advisor that is working with you  Is not mandatory to enter a Online Service Advisor

Microsoft Online Portal – Enter the Online Service Advisor  After click “Check ID”, the name of the Online Service Advisor will appear  If is wrong, enter the MPN ID again and click “Check ID

Microsoft Online Portal – Review the order  Checked if the order is correct  System will automatically calculate the price  Check the Online Service Advisor is correct  Then proceed to check out

Microsoft Online Portal – Payment  Select payment details  Base on the monthly invoice amount, system will prompt the various payment method applicable

Microsoft Online Portal – Payment

Microsoft Online Portal – Confirm Purchase  Bill amount will include tax (subject to the tax rate applicable for the country of purchase)  Payment can also be made yearly – 12 months upfront  Confirm purchase, click next

Microsoft Online Portal – Purchase Confirmation  Check the shopping cart – if order is correct  Accept the Online Subscription Agreement  Enter the name – click next to complete the purchase

Microsoft Online Portal – Purchase Confirmation  Confirm order details – services, quantity, tax  Confirm Online Service Advisor name  Click “Place Order”

Microsoft Online Portal – Order Confirmation  Order confirmation number  3 notification will be sent out to the purchaser address entered on the sign-up page

Microsoft Online Portal – First Welcome Notification  After the order had been processed. Customer will receive a welcome mail, guiding them to start using the service.

Microsoft Online Portal – Second Order Confirmation  Order confirmation number, service subscribe and quantity

Microsoft Online Portal – Third Subscriber Confirmation  Confirm name of subscriber Advisor

Microsoft Online Portal – Admin Homepage  Start using the service via this link:  Alternatively use the notification to enter the Admin page

Microsoft Online Portal – Mange Subscriptions  Click Manage to view services purchase, quantity & expiry date  Click on the services itself to details

Microsoft Online Portal – Mange Subscriptions  MS will issue monthly electronic invoice to subscriber, to print out invoice click “View Bill”

Microsoft Online Portal – Additional Purchase  Customer can make additional purchase by clicking on “Purchase”

Microsoft Online Portal – Create Tenant Structure  To start using the service, create the Tenant structure by clicking “User”  Example: Billing admin. This person will be receiving billing related from Microsoft

Microsoft Online Portal – Create Tenant Structure  To start using the service, create the Tenant structure by clicking “User”  Example: Billing admin. This person will be receiving billing related from Microsoft

Microsoft Online Portal – Assign users for the service  Click Users, click New

Microsoft Online Portal – Assign users for the service

Microsoft Online Portal – To create service request  Click Service request, select “New request”

Microsoft Online Portal – To create service request  Type in the requirement of the issue

Microsoft Online Portal – Enter request requirement  Type in the requirement of the issue

Microsoft Online Portal – Pending for request submission

Microsoft Online Portal – Request Confirmation  Once service request is accepted, a ticket number will be issued  Use this ticket for tracking purposes  Customer partner Care center will contact customer within 24 hours

Resources Microsoft Online Services Microsoft Office365 – Get into the Cloud office365.aspx Microsoft Office365 – Transition Center Microsoft Online Services Support