October 21 st, 2015 Mentoring Day Bank Operations Bates Mill ~ Lewiston

Bank Operations Mentoring Day Agenda 2 9:30-10:15 Welcome Breakfast for Mentors and Mentees – Jacquard Room Welcome, Introductions, Information about the company, Overview of Day’s Activities 10:15-11:00 Tour File Management 11:00-11:30am Walking Tour of Departments at Bates Mill 11:30-12:30Lunch – Jacquard Room Mentor and Mentees have lunch 12:30-12:45Presentation by Tina Kelly, TD Bank Human Resources "How to Job Search" 12:45-1:00Travel to Call Center at Auburn Mall 1:00 – 2:00pm Shadow at the Call Center 2:00pm Adjourn

TD Bank Overview 3 TD Bank is committed to delivering a unique, Customer-centric banking experience that is convenient and hassle-free. Not only do we have the longest hours in our markets, we’re dedicated to exceeding expectations to surprise and delight our Customers by turning every encounter into a WOW! experience. About Us TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., with over 25,000 Employees and deep roots in the community dating back more than 150 years. TD Bank offers a broad array of retail, small business and commercial banking products and services to more than 8 million Customers through our extensive network of approximately 1,300 retail Stores operating in 15 states and District of Columbia TD Bank and its subsidiaries provide clients with customized private banking and wealth management services through TD Wealth® and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. For more information, visit tdbank.com.

TD Bank and Diversity 4 TD has built its success by embracing and celebrating the diversity of all customers, employees and suppliers – and our commitment to diversity continues to grow. Being The Better Bank is about more than financial results. We care just as much about being a supportive place for our employees to work and a comfortable place for customers to bank. We are committed to being active members of the communities we serve. TD provides a unique, inclusive workplace for all employees. Our goal is to sustain a working environment that is supportive of all our people – where every employee has the opportunity to realize his or her full potential. To learn more, visit tdbank.com/diversity

Shared Services Overview 5 3,263 Headcount 70+ locations in 16 states Shared Services manage operational processes, infrastructure & key controls on behalf of TD Bank, America’s Most Convenient Bank ®

6 Loan Servicing & Collections This servicing utility supports all lending businesses by providing loan servicing, document management, collateral mgt, FDIC support, collections and recovery activities. Financial Crimes & Fraud The Financial Crimes & Fraud Management Group administers physical security and protects customers, shareholders and employees from financial crimes and fraud by establishing capabilities to protect the Bank from global, sophisticated financial crimes. Commercial & Payment Operations Commercial Bank Operations and Payments supports both Corporate & Specialty Banking, as well as Regional Banking. This team handles all loan originations, real estate lending, support services and payment operations. Retail Bank Operations Retail Bank Operations supports all retail products and Stores by performing key functions such as: account opening; deposit account maintenance; mortgage and home equity originations; retail underwriting, TD Ameritrade deposits; debit operations and distribution services. Strategy & Operational Excellence Dodd-Frank Program Management The Dodd-Frank Program Management team supports our Finance and Risk businesses and is responsible to provide leadership and program execution for the implementation of all Dodd Frank initiatives. Strategic Initiatives This team is responsible for governing TD Bank’s project portfolio investments, as well as the delivery of bank-wide, complex and high-risk strategic programs. In addition, the team deploys leading practices for project management and business analysis. Real Estate Real Estate is responsible for all of the U.S. based corporate and retail spaces. This includes the design & architecture activities for all new Stores as well as facility maintenance for all properties. Strategy & Operational Excellence is a Center of Excellence focused on applying discipline and capabilities to accelerate Shared Services journey to being Legendary. S&OE supports Shared Services business partners by managing change, identifying and managing risk, optimizing business processes, and utilizing tools, techniques and expertise that enhance shareholder value and Customer and Employee experiences. Shared Services Organization

Shared Services Diversity Council 7 Provides opportunities for Shared Services Employees to help take TD's diversity strategy to action. Employees who identify or are supportive of any of these communities are encouraged to join an Employee Resource Group. Gerry Guidice Executive Sponsor Larry Burgess Shared Services Diversity Council Chair Women in Leadership Individuals with Disabilities Minority Leadership Serving Diverse Communities LGBTA Marketing & Communications Marketing & Communications Lisa Jordan Working Group Co-Lead Alyson Parent Working Group Co-Lead Objective: Build a culture that promotes a respectful working environment for employees with disabilities; and promote awareness to all TD employees and customers through engagement, education, outreach, talent acquisition and community partnerships.