ACTIVITY REPORT (FROM OCT.,2015 TILL DATE) PRESENTED BY Arc. Ahmed Kabir Abdullahi The Executive Secretary

The Lagos State Water Regulatory Commission (LSWRC) was established pursuant to S. 48 of the Lagos State Water Sector Law (LSWSL), No. 14 Of The primary duty of the commission is to ensure that water supply and waste water management service delivery is properly carried out in Lagos State. The commission is also to encourage investment and promote sustainability of services by ensuring that operators in the sector secure reasonable returns on their capital to finance the proper carrying out of these services. The Commission commenced operations in May 2012 and was officially flagged off by His Excellency, The Former Governor of Lagos State Mr. Babatunde Raji Fashola, SAN on September 25 th The present Executive Secretary was appointed on 11 th September His appointment was ratified by the Lagos State House of Assembly on 20 th October 2015, In accordance with the Lagos Water Sector Law (LWSL) 2004 provision for the Executive Secretary of the commission. LSWRC, being the first SOLE water services regulator in Nigeria, the task of pioneering water sector reforms that were hitherto unknown in the water services sector in any other state in Nigeria. Various models were considered around the World as Case Studies such as the U.K model, U.S, Germany, Ghana and Kenya. Consideration was also made of our own home-grown policies that fit the peculiar circumstances of Lagos State. Lagos State Water Regulatory Commission | 2016 Work Plan

“To Achieve A Water And Wastewater Sector That Ensures The Delivery Of Efficient, Qualitative, Affordable And Sustainable Water Supply And Wastewater Management Services For Present And Future Inhabitants Of Lagos State”. Lagos State Water Regulatory Commission | 2016 Work Plan

“Committed To Building A Credible And Efficient Regulatory Regime That Will Promote Viable And Sustainable Water And Wastewater Services, Attract Investment And Respond Adequately To Stakeholder Concerns With Respect To Quality, Reliability And Price”. Lagos State Water Regulatory Commission | 2016 Work Plan

 Quality  Reliability  Excellence  Integrity Lagos State Water Regulatory Commission | 2016 Work Plan

The Commission has a duty to ensure, by regulation that water and sewerage functions are properly carried out in the State, these includes:  Licensing of all water suppliers, drillers, sewage tank operators, borehole drillers and users etc.;  Promoting access to water supply for every citizen;  Ensuring your water meets Lagos State approved quality standard;  Regulation of all aspects of production, distribution and supply of water and provision of wastewater management services;  Approving the water rates and charges payable by consumers to ensure that it is fair, both to the Service Providers and the Consumers;  Prompting Private Sector investment in water services;  Conduct public education programs on water sector issues;  Facilitate and monitor the performance of PPP projects in the water and wastewater sectors (Including development of template contracts);  Develop standards and service conditions;  Publish Market rules to govern market conduct including rules for all PPP and water supply and wastewater management models for Lagos state;  Ensuring that complaints about water are promptly resolved by your provider;  Preservation and conservation of water resources;  Periodic review of the State-wide water Supply model to ensure that every part of Lagos State gets adequate water supply. Lagos State Water Regulatory Commission | 2016 Work Plan

THE COMMISSION COMPRISES THE OFFICE OF THE EXECUTIVE SECRETARY AND FIVE DEPARTMENTS.  THE OFFICE OF THE EXECUTIVE SECRETARY The executive secretary’s office comprises the following units that report directly to the ES on the matters within their purview: Public Affairs unit Procurement unit Internal Audit unit Information management systems / ICT Regulatory Impact Assessment and Surveillance unit  THE TECHNICAL SERVICES DEPARTMENT This department performs the core technical operations of the commission. It consists of four units: Engineering standards and research Quality Assurance Environmental Audit; and Compliance and Inspectorate. ACCOUNTS DEPARTMENT Lagos State Water Regulatory Commission | 2016 Work Plan

 ADMIN / HUMAN RESOURCES DEPARTMENT This is the non-technical department responsible for the corporate identity and organization of the commission.  THE CONSUMER RELATIONS DEPARTMENT This department is responsible for all consumer matters. Matters concerning quality of service, consumer complaints handling, consumer information and education, conditions of service delivery, affordability and pro-poor issues in service delivery, billing, consumer satisfaction surveys, etc. Are handled by this department. Units under this department include: Complaints handling unit Consumer services monitoring unit  LEGAL, LICENSING AND ENFORCEMENT DEPARTMENT This department provides legal advisory services to the commission in the development of regulatory instruments, the processing of license applications, and the enforcement of rulings, orders and other regulatory instruments (regulations, the law, guidelines etc) the department comprises; The legal advisory services unit; The licensing unit; and The enforcement services unit. Lagos State Water Regulatory Commission | 2016 Work Plan

PLAN / PROGRAMMESIMPACT ANALYSIS GENERAL OBJECTIVE 1: ENSURE THAT WATER AND WASTEWATER FUNCTIONS ARE PROPERLY CARRIED OUT IN THE STATE. 1. Licensing of water and wastewater service providers 2. Water Audit and Water quality testing  Rapid assessment of drinking water quality  State-wide divisional water use audit  Waterworks system Assessment. 3. Application of water abstraction charges and collection of same 4. Development of groundwater database mapping for Lagos State. 5. Procurement of basic mobile laboratory testing kits

Lagos State Water Regulatory Commission | 2016 Work Plan PLAN / PROGRAMMESIMPACT ANALYSIS GENERAL OBJECTIVE 1: ENSURE THAT WATER AND WASTEWATER FUNCTIONS ARE PROPERLY CARRIED OUT IN THE STATE. 6. Stakeholders consultation workshop on groundwater abstraction charge. 7. World Water Day 8. Hand Washing Day 8. State wide Town Hall meetings in five divisions of Lagos State. 9. Development and Implementation of Waste water Regulations for Lagos State 10. Engagement of Consultant / advisory on revenue mobilization framework and implementation.

 Retreat with Borehole drillers in Lagos State.  Global Hand washing Day  Tour of Wastewater Treatment Facilities in Lagos State  Stakeholders meeting with Lagos State Water Tankers Association.  Stakeholders meeting with Lagos State Borehole Drillers Association.  Series of Meetings with water investors in the State (Foreign and Local)  Currently working with LWC on Tariff Policy.  Development of frameworks with Lagos State Water Corporation (LWC) Implementation of the LSWSL and the LSWRC Regulations and Guidelines Lagos State Water Regulatory Commission | 2016 Work Plan

 Staffing level  Lack of stakeholder awareness  Lack of adequate office accommodation  Inadequate operational vehicles  Lack of central and mobile laboratory  Poor service delivery by main Water Service Provider Lagos State Water Regulatory Commission | 2016 Work Plan

 Implementation Of The Licensing Regime.  Implementation Of The Groundwater Quality Control Regulations.  Implementation Of The Water Abstraction Rules, Surcharge And Tariff Regime.  Implementation of the Wastewater Regulations.  Attending To The Challenges Confronting The Commission As Highlighted Above. Lagos State Water Regulatory Commission | 2016 Work Plan