Gina Rosenthal Product Marketing Manager, Spanning by

GOLD BRONZE / PRIZES SILVER

 PMM for EMC Spanning Backup for Office 365  15 years storage industry experience (customer and vendor)  vExpert, EMC Elect  Austin via Florida  Find me:  ginaminks.com/wordpress ginaminks.com/wordpress  24x7itconnection.com 24x7itconnection.com

MANAGE DATA LOSS IN OFFICE 365 Gina Minks (Rosenthal), PMM Spanning Backup for Office 365

wait. doesn’t Microsoft protect my data?

Users Data Application App Admin OS Virtualization Hardware Network On-Premises backups Data Application OS Virtualization disaster recovery HardwareNetwork high availability

Users Data Application App Admin OS Virtualization Hardware Network Users Data Application App Admin OS Virtualization Hardware Network On-Premises SaaS Users Data Application App Admin OS Virtualization Hardware Network IaaS Users Data Application App Admin OS Virtualization Hardware Network PaaS

What is SaaS? ?

SaaS = Software as a Service

years

File Sync and Share CRM data Calendars Chat =

SaaS isn’t just shadow IT anymore

YOU HAVE LESS CONTROL WITH SAAS Customer Microsoft You can: Manage policies, users, and data You can’t: Have admin rights to the app Have root access to the OS Manage the VMs Access the hardware stack Users Data Application App Admin OS Virtualization Hardware Network

What can go wrong

Too much mail, time to clean it up! I want to get rid of these permanently! This should do the trick!

These are maximum retention values Users can purge data at any time in the cycle.

OneDrive for BusinessRecycle Bin2 nd Recycle Bin Pat Chris Jerry

These are maximum retention values Users can purge data at any time in the cycle.

Account lifecycle management O365 data is purged 30 days after a license is removed. How will retain and keep this data available? What other current processes require access to the IT stack? What types of software can help you continue these processes seamlessly? Customer Microsoft What processes must be adjusted if you can’t access hardware? Users Data Application App Admin OS Virtualization Hardware Network

We deleted a user account in Office 365 and it has been more than 30 days. Now we received a request to access the person’s OneDrive for business documents. Is there a way to recover these documents? Lesson: Plan to manage user account lifecycle requirements ……after 30 days, all data for that user is permanently deleted

Phishing scams Users tricked into opening docs, enabling macros Virus installs. Begins encrypting all files on the device. Looks for other devices Mapped and unmapped drives Sync Clients

If a user has OneDrive for Business or OneDrive configured to sync her Document folder, and … activates a zero day attack that encrypts all her local data, will ODFB/OneDrive sync the encrypted data... If yes, would MS be able to go back to a point in time … and restore the data? Yes, OneDrive for Business will sync the encrypted data. If the Version Settings is enabled in your OneDrive for Business library, you can restore to an earlier version.

If a user gets hit with a cryptolocker program and multiple files get locked (hundreds or thousands), is there away to revert to the last version in bulk? Lesson: Use a backup and restore solution to protect your data. We are not able to revert the files in bulk. We can restore them one by one.

To prevent the data loss, the best practice is to back up your files and enable version settings in your library. --Microsoft Support

Detect Anomalies and Events Detection Process Continuous Monitoring Respond Response Planning Communications Analysis Mitigation Improvements Recover Recovery Planning Improvements Communications Protect Policies Processes Data Security Access Control Protective Technology Awareness and Training Identify Business Environment Risk Governance Asset Management Risk Assessment Risk Management Identity Management Data Loss Prevention Backup and Recovery

My SaaS provider will take care of me by doing backups ………right?

RESPONSIBILITY IS SHARED Customer SaaS provider Hardware Failure Software Failure Natural Disaster Power Outage Human Error Programmatic Errors Malicious Insiders External Hackers Viruses/Malware You Provider Users Data Application App Admin OS Virtualization Hardware Network

Source: Trends in SaaS Data Protection Winter (Spanning by EMC)

 Part of their Archive service offering  Available for free E3 and above  Stand-alone offering is $3 user/month  The system is not made to restore s back to production

 Only available for E3 and above (no add-on capability)  Global admin must set it up:  Create a special site collection – eDiscovery Center  Set up a security group for eDiscovery managers  eDiscovery Managers create eDiscovery cases, put content on hold, export search results

 They back up site collections every 12 hours  They keep these for 14 days  It’s a site level restore  This means the restore is a destructive, complete restore of the site  If the deleted file is older than 14 days, it won’t be available for restore

Any data protection done by the SaaS provider is to protect their business

Their business is to keep their software up and available for you

File Sync and Share CRM data Calendars Chat =

Your business is fueled by the data created by collaboration tools

When data is deleted from Google, it’s not recoverable Salesforce data recovery is a paid service, $10k+ Microsoft Office 365 SLA doesn’t include data recovery

 You would never have deployed or home drives without backups on premises  You’ll lose data in the same ways you did on-premises  How will you restore that data without a backup?

You’re responsible for your SaaS data…... Don’t treat it like a scary monster

#BackThatSaaSUp

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Thank you! Toronto Enterprise Collaboration User Group Change Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc Toronto SharePoint Users Group THANK YOU & See you next year! Join us for SharePint after the 5:30pm 6982 Financial Dr. and don’t forget to submit feedback after each session for your chance to win great prizes at the end of the day!