Presented by Bill Sheridan, CSO Advanced MarketPlace E: January 29, 2016 Enterprise Service Management

ADVANCED MARKETPLACE ENTERPRISE SERVICE MANAGEMENT Enterprise Service Catalog & Platform Initiatives ITIL & ITSM Change Mgmt Transformation Legacy System Replacement Compliance & Governance APPLICATIONS Agile Application Development Testing Automation Application Delivery DevOps Strategy MOBILITY & DEVICE MANAGEMENT Mobile Device Management BYOD Initiatives Mobile Security Internet of Things Corporate Office in Tampa Incorporated in 1996 Inc 5000 Fastest Growing Companies 2008-Present GSA Schedule & Cleared Resources TECHNOLOGY PARTNERS

ITSM EXPERTS The Forrester Wave™ Highest Scores: Strategy for Legacy Modernization Account Management Focus Highest Scores: Strategy for Legacy Modernization Account Management Focus  Recognized by Forrester Research as one of top ITSM Solution Providers in North America  Highest Score for Strategy for Legacy Modernization strategy we apply to move clients from legacy systems like HP, CA, BMC and others.  Only Cherwell Partner recognized by Forrester

AMP’S FOCUS Today, AMP migrates customers off legacy ITSM solutions to an enterprise service management platform that simplifies and rewards the expansion of a service delivery and support strategy Beyond IT Highest Scores: Strategy for Legacy Modernization Account Management Focus Highest Scores: Strategy for Legacy Modernization Account Management Focus

AGENDA  Enterprise Service Management Defined  Why is ESM important to IT?  A Look Back  Why Now  How Does IT Win?  Where to Start

ENTERPRISE SERVICE MANAGEMENT Evolution from IT focused services to a broader set of services Platform for managing fulfillment processes Single Portal that feeds multiple business applications Elimination of fulfillment, paper forms, maverick processes, redundant applications Consolidation of many business processes on a single solution CATALOG FULFILLMENT PROCESSES HRITPHI ACCCRMFAC Common Application Integrated Applications REQUESTS

WHAT ESM CAN BE? Enterprise Portal Human Resources Facilities Project & Portfolio Management Asset Management CRM Citizen Response Accounting & Financial Property Management Equipment Reservation Workforce Scheduling Fleet Management Field Services Dispatch Services University Admissions Legal & Document Management COMMON PROGRESSIVE

WHO ARE YOUR CUSTOMERS HEARING FROM? Their Value Statements… Easy to Use (Intuitive, Rapid Time to Value) Easy to Do Business With (Predictable Costs) Faster, More Agile and Scalable than Enterprise IT

OVERCOMING THE PAST Technology Driven Can do vs. Should do Legacy Architecture Break the system Customization and coding Unclear Impact to Business Perceived Value Becomes too Costly Stagnation Reliance on developers Legacy Methods & ToolsResults

PAST RESULTS Highly customized systems on legacy tools increase cost, decrease flexibility and cripple agility Immaturity creates process inefficiencies, wastes tool functionality, often causes redundant investments Lack of investment in automation lowers perceived value of IT & Support

CAN I LEVERAGE MY CURRENT SOLUTION?  Legacy Architectures have not been successful  Programming/Coding make it cost prohibitive  Too expensive  Difficult to administer  Solution not extensible  Future of the solution in question  Not intended as a platform  Solution not portable

BEYOND IT – WHY NOW? User Experience Driven User Adoption Achievable Technology to Keep PACE  The Power of Search  IT Consumerization  “There’s an APP for that”  No longer “How can we do more?”  Portal/Service Catalog is the focus  Business recognizes Processes overlap  ITSM is a logical launch point  Portable – Change with business needs  Architecture – Don’t take the business hostage  Codeless – Makes it affordable  Extensible – Platform that won’t break the app

A BETTER DESIGN…  Modern Architecture  Codeless Configuration  Native mobility  Simplified pricing  Portable  Integration platform

… tilts the scales toward STRATEGIC OUTCOMES IT Aligned to Business Lower TCO Expand/Shared Services Consolidation of Tools Corporate Flexibility New Module Upgraded Functionality Data Integration Refined Workflow

WHAT ESM DOES FOR IT!  Aligns IT with your departmental end users  Provides a greater value to your organization  Improves Service execution across departments  Consolidates applications to support  Improves communication and collaboration with non-IT departments  Establishes IT as an invaluable component of the corporate strategy

NOW WHAT? Where to Start  Business processes that are based requests  Departments with aliases  Manual or repetitive processes  Subject Matter Expert involvement  Ask any department the top 3 – 5 requests they deal with daily Benefits  Improved fulfillment across LOBs  Single solution for all Requests  Reduces applications and maintenance  Reporting  Automation – interdepartmental communication

QUESTIONS ? Survey: V V Bill Sheridan E: