Sue Shapland, General Manager, Member Services, MS Society WA (Inc) & Louise Durack, Assistant Director, CSPD, Department of Health Keeping the Community at the Heart of Service Planning - Procurement

Multiple Sclerosis Society of WA (Inc.) and the Community Services Procurement Directorate Shared experiences of consultation in the procurement process WA Health received an Exemption from the competitive requirements of the State Supply Commission’s Open and Effective Competition Policy to progress with the procurement based on the previous contract meeting the criteria for Preferred Service Provider Health Partnership Council Networking Event 30 September 2014

Health Partnership Council Networking Event 30 September 2014 InformationConsultationCollaboration Shared Decision Making Increase in participation in decision making Consultation and Partnership - Really? A one sided process where fixed data or other info is provided publicly through a range of channels. A two way process where information is provided to gather feedback, opinions and ideas on a specific matter. The stakeholders work together to gather feedback, opinions and ideas that then informs/influences the outcomes. A process where WA Health informs people about a specific issue and empowers them to undertake informed problem solving, define issues and develop solutions. Decision making is a shared responsibility.

Consultation and Partnership Really? MSWA’s experience of partnership – what worked and what didn’t work? WA Health’s experience of partnership – what worked and what didn’t work? Key factors for success: Honest communication Being clear on what is negotiable and what is not negotiable Starting at the beginning – not assuming everyone is up to speed Invitations to stakeholders from BOTH MSWA and WA Health Follow up – seeing people’s contribution being applied Health Partnership Council Networking Event 30 September 2014

Definitions Health Partnership Council Networking Event 30 September 2014 Target Group Service Elements ImpactOutcome Indicator Community Outcome Service Outcome Inputs Output Indicator Outputs

Key Questions What have been the most important things that have happened as a result of using this service? What have you missed out on? What would you have liked to have been able to do as a result of using this service? Health Partnership Council Networking Event 30 September 2014

Performance Measurement Categories Health Partnership Council Networking Event 30 September 2014

Community Outcome People with multiple sclerosis in Western Australia, their families and carers experience enhanced health and wellbeing. Service Outcomes 1.People with multiple sclerosis, their family and carers, are provided with contemporary information that is verified as trustworthy and reliable, about the disease and the support and treatment options available in WA; 2. People with multiple sclerosis, their family and carers, are able to make informed and better decisions to manage health and wellbeing throughout the progression of the disease that support the individual’s participation in life; Health Partnership Council Networking Event 30 September 2014

Service Outcomes 3. People with multiple sclerosis, their family and carers, are provided the environment and support to connect with other people affected by multiple sclerosis, to connect with other services and the broader community, and to feel more confident about themselves now and into their future; and 4. People with multiple sclerosis, with the support of their family and carers where possible, are able to retain the best possible level of health and functioning for as long as possible, and feel empowered to live life and pursue their interests. Health Partnership Council Networking Event 30 September 2014 Outcomes Continued

Outcome Measures 1.Number of service users reporting an increase in knowledge about their disease, and relevant support and treatment options, as a result of using the services provided. 2.Number of service users reporting being able to make informed and better decisions to manage their health and wellbeing, as a result of the services provided 3.Number of service users reporting increased feelings of support, connection or confidence about themselves and their future, as a result of the services provided. 4.Number of service users who retain better than possible health and functioning than is typical of those without support. Health Partnership Council Networking Event 30 September 2014

Quality Measures 1.The level of satisfaction service users report regarding continuity of Service Provider staff throughout their care journey. 2. The level of satisfaction service users report regarding being able to access the services they need, when they need them, and in the location that is most supportive for them (as appropriate). 3.The level of satisfaction service users report regarding providing input into the development of new services for members, and the evaluation of existing services. Health Partnership Council Networking Event 30 September 2014

Key things we learned along the way Who needs to be involved Consumer selection Inclusion of the Board Skill level of the facilitator Importance of education – ensuring everyone is on the same page Health Partnership Council Networking Event 30 September 2014