TITLE DATE SIMS Report – February 2015

Membership Comments:  Membership tracking based when members have been registered to the current YA Membership Season (Oct 1 – Sept 30)  All membership bulk upload files have been processed

Membership Comparisons Comments:  Adult membership +1.33% year on year  Overall membership (Adult, Youth & Social) +2.06% year on year Membership Comparison 14/15 vs 13/14 Feb 15Feb 14% ChangeTotal 13/14% of 13/14 Adult54,65953, %60, % Youth9,3129, %10, % Social5,5614, %4, %

FSP Websites Comments:  State websites included as ‘other websites’ against each state  Total number of clubs using the platform nationally is 19% FSP Websites by State Club WebsitesClass WebsitesOther Websites% Club Websites% Class Websites VIC %13.24% NSW %11.32% QLD %15.00% SA %12.50% TAS %21.43% WA %7.14% ACT % NT %0.00% National %59.38% Total %16.84%

FSP SLA Comments:  Resolution rate is for all queries; YA, States, Clubs & Classes  Other than YA and State Associations, Gold Coast Club logged the most jobs (4) in February Resolution Rate MarAprMayJunJulAugSepOctNovDecJanFeb Total Requests Requests Resolved % Resolved84.51%83.93%76.00%67.92%74.65%79.62%85.33%81.66%75.23%83.78%78.02%80.00% Service Time (Hrs) Reason for Request MarAprMayJunJulAugSepOctNovDecJanFeb BVIT Systems YA Websites Standard Websites FSP Passport Membership Registrations Other

Data Quality Comments:  3 new fields added as mandatory: Gender, DOB &  Baseline figures are based on all historical data from the BvIT system when data migration occurred