Cars Program Update the right resource, the right staffing, delivered to the right call, at the right time.

Alternative Response Units During the first 12 months the CARs responded to 2,134 incidents, ▫7.2% of total call volume ▫a CAR was the primary response unit to nearly 1,700 calls  482 false fire alarms,  638 minor medical calls,  255 non injury motor vehicle crashes,  72 detector problems,  48 false medical alarms,  67 lock ‐ outs,  70 odor, smoke and burn complaint investigations,  27 wires down calls, and  A number of other miscellaneous incidents MED35, MED53 and MED61 responded to a total of 1,119 incidents ▫ a MED unit was the primary response unit to 874 EMS calls.

CAR response call types

12 month CAR call data

CAR response areas

Car locations- Station 50 – Walnut St Station 56 -Elligsen Rd Station 62 – Aloha Station 67 - Beaverton As expected, call volume is directly reflected by population centers. Response volume by unit Car Car 56 – 546 Car 62 – 292 Car 67 – 726 CAR Response Distribution

12 month analysis Line personnel survey ▫What our staff has experienced Data review ▫What do the numbers say? Subjective review ▫What works and what can be improved.

Looking forward Address identified issues to improve performance ▫Distribution of call volume amongst units  Response zone adjustments, unit locations ▫Identify performance times  Customer service interval ▫Adjust call types assigned –  Customer expectations  Responder safety

Questions