Evaluating Library Success: An Intrepid Journey into the Exciting World of Library Assessment Facilitators: Jason LeDuc, Counting Opinions Greg Morgan,

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Presentation transcript:

Evaluating Library Success: An Intrepid Journey into the Exciting World of Library Assessment Facilitators: Jason LeDuc, Counting Opinions Greg Morgan, Auckland Libraries MetLib 2014

“In God we trust; all others must bring data.” W. Edwards Deming

“If you can’t measure it, you can’t manage it.” Robert Kaplan

STATISTICS + STORIES = SUCCESS

The Library Super-metric Does it exist?

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“In developing Toronto Public Library's current strategic plan we included an international perspective on key library measures to support Toronto's position as a world ranked City. Specifically open hours per capita, programming per capita and the emerging measures of e-titles and e-circulation were examined. Funding trends beyond North America were helpful context during the recession. Toronto's role is unique within the Canadian context and international comparators are relevant and useful.”

culc.countingopinions.com

canada.countingopinions.com

Library Example The Top 10 Indicators

Library Example Performance Indicators

“Customers are the reason we’re in business so the ability to make data-driven decisions and compare satisfaction levels over time is critical.” - Jacksonville Public Library

An Emerging Library Trend: Data Analytics … libraries should be leveraging their patron data to make better purchasing decisions and provide more in-depth services.“ 2011

Library Example Measuring Library Effectiveness

Library Example Strategic Planning Towards Implementing the Balanced Scorecard

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