Company LOGO Holiday Booking 度 假 预 订

Two Popular Ways of Booking a Tour  Book a tour on the internet  Book a tour in the travel agency 现场预订 网络预订

Compare the Two Ways Booking on the internet Booking in the travel agency Advantage Much information; Quickness; Convenience; Freedom Communication; Suggestion; Chance to introduce and sell tours Disadvantage Hard to make a choice Time limit

Discussion Ⅰ Greet the guest. Offer inquiry service. Take a holiday booking. Confirm the booking. What is the job procedures of taking holiday booking? ⅡⅢⅣ

Discussion Ⅰ Greet the guest. Offer inquiry service. Take a holiday booking. Confirm the booking. The job procedures of taking holiday booking. ⅡⅢⅣ

Greet the Guest  How to take a phone call from a potential guest. Good morning. Summer Travel Service. Li Wen speaking. Mr. Smith, thank you for calling us. How can I be of assistance? May I have your name, sir? What can I do for you?

Greet the Guest  How to begin a conversation with your customer Welcome,sir/ma’am! May I show an overview of our excursion choices with you? Would you please come this way and take a seat. Please allow me to introduce some excursion choices to you. How can I help you?

Discussion Ⅰ Greet the guest. Offer inquiry service. Take a holiday booking. Confirm the booking. The job procedures of taking holiday booking. ⅡⅢⅣ

DialogI A. Giving Information B. An FIT Holiday Booking DialogII A Group Travel Reservation Listening Q What are the usual questions asked by the guest? Q What information should you get from the guest?

 How do we ask about travel plans? Phrases, Sentences and Expressions. Guest 1.When do you plan to travel? 2.Where would you like to visit? 3.How many people are there in your party? 4. How long do you want to spend on your holiday? Staff

long history splendid culture ancient civilization cultural relic historic site

places of interest scenic spot tourist attraction natural wonder beautiful scenery

unique custom different ways of life colorful clothes ethnic minority ethnic group

modern city civilized country

 How do we make suggestions? Phrases, Sentences and Expressions. 1.If you are interested in …. I suggest you to go to …. 2.If you want to enjoy …, I suggest you to take … tour to…. 3.To experience …, … might be your ideal place. 4.How/What about going on our … tour? Sentence Structure

 How to make suggestions Phrases, Sentences and Expressions. If you are interested in Chinese history and culture, you may visit such ancient cities as Beijing and Xi’an. I suggest you to take our 3-day-2- night package tour to Xi’an. If you are interested in Chinese folklore, you can visit Tibet, Yunnan and Guizhou. There you can have an opportunity to experience the unique customs and cultures of Chinese minority groups. If you want to enjoy the beautiful sceneries of China, the Yangtze River, Mt. Yellow and Hangzhou, Suzhou, two of the most beautiful cities in China might be your ideal places. To experience modern life in China, go to Shanghai and Shenzhen.

 How do we offer travel information? Phrases, Sentences and Expressions. GuestStaff 4. What means of transportation will we take? 5. What does the package tour include? 1.How long does the tour last? 2. How many places will we visit? 3. Where will we stay for the night? 1.It will last …… 2. We will visit …… places. 3. We will stay in ……. 4. We will take…… to go there. 5. It includes …… 6. Will we taste some local flavor? 7. Are there any special activities for us in the evening? 8. Do we have time to buy some souvenirs. 6. Yes. We will taste …… in …… 7. We will enjoy …… performance. 8. Yes. We will go shopping in ……

Phrases, Sentences and Expressions. 1. When is the best time to go? 2. Is it safe for foreigners traveling in China? 3. Do we eat Chinese food throughout the trip? 4. Can I travel to Tibet by myself? 5. What should I bring for the Tibet plateau weather and high elevation? 6. What months in China are considered High Season, Shoulder Season, and Low Season?  How to answer questions Find out the answers to these questions by yourself after class.

 How do we talk about the price? Phrases, Sentences and Expressions. What is the price for this travel package? The minimum price for such a tour is RMB 1,880 Yuan per person. Can I get a discount? Yes, we can give a 20% off since the number of people in your party is above 10. Sorry, but it is a special price for promotion. We can’t lower the price any more. Guest Staff

E A B C D Make suggestions. Offer a price. Ask about the tour plan. Explain the package tour. Answer questions. Offer Inquiry Service

Discussion Ⅰ Greet the guest. Offer inquiry service. Take a holiday booking. Confirm the booking. The job procedures of taking holiday booking. ⅡⅢⅣ

 How to take holiday booking for customers Phrases, Sentences and Expressions. May I have your phone number/fax number/ address, sir? We’ll fax you confirmation in writing. We’re always at your service. Please sign up here and pay a deposit. Please fill out this form. I hope you will enjoy your journey. I’d be glad to help you.

Exercise in Class Role-play. Act out the following dialog. The tourism conference held in Leshan Teachers College will close tomorrow. Mr. Wilson is at a travel agency booking a tour of the city for himself.

Role-play Greet Mr. Wilson Ask about the tour plan of Mr. Wilson. Suggest some places to go in Leshan city. Answer Mr. Wilson’s questions. Offer a price. Explain the city tour to Mr. Wilson. Staff

Exercise after Class  A. Take a short-time practice in Hai Xia International Travel Agency in Leshan in your spare time.  B. Search the information about booking a tour on line. 国旅 康辉 中青旅 广之旅 武汉春秋

Company LOGO

FIT A partial payment made at the time of purchase. 预定金 Package Tour deposit A prepaid tour including air, hotel, ground transfers, and prearranged sightseeing and guide service for individuals. 包价旅游 Inclusive Tour New Words and Expressions Foreign individual/ independent traveler. ( 入境 ) 散客