UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme from welcome!

who the hell is this andy hanselman?

i help businesses and their people... think in 3D !

Dramatically and Demonstrably Different! that means being...

3D? why...

the year before henry was born...

i research, write about, talk about and work with high performance businesses (and have been for over 20 years!)

Dramatically and Demonstrably Different 7 characteristics of businesses

how I work…….

who are you?

UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme you... develop your leadership, commercial and personal effectiveness skills share ideas, solve problems, benefit from others’ experience make useful business contacts make real impacts in your business

awareness assessment action

you can find out more at: you can follow me at: you can me at:

UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme f session 1: the leader i will be!

UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme what does success look like? the difference between management and leadership 8 characteristics of effective leaders identifying your leadership strengths developing your leadership plan

what does ‘success’ look like?

satisfied customers

sufficient ‘delighted’ customers

high expectations low expectations a ‘poor’ experience a ‘great’ experience ‘devoted’ ‘delighted’ ‘disappointed’ ‘disaffected’

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

SWOTSWOT

Sheffield Wednesday On Their way down

Strengths Weaknesses Opportunities Threats

So What!

what are your key issues?

what do you need to DO?

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme f session 1: the leader i will be! part 2: the 8 characteristics of effective leaders

what’s the difference between ‘management’ and ‘leadership’...

managers... maintain the status quo monitor situation allocate resources communicate targets measure the results feedback on the trends

leaders... strategic thinkers look forward and create visions challenge motivate inspire engage

‘3D’ businesses...

recognise there’s a difference!

‘3D’ businesses... leadership in...

is not a job title!

is at every level!

“one child, one teacher, one book and one pen can change the world” malala yousafzai addressing the united nations on her 16 th birthday

is proactively developed!

what do our people want from us as leaders

5 key things..... the ability to convey a clear vision the ability to deal with challenges a commitment to high quality valuing employees (and their opinions) helping their people feel valued the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

we’re not performing! “less than 50% of uk employees believe their leaders are ‘performing effectively’ in these areas!” the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

8 things we see entrepreneurial 3D leaders do

8 ideas for you to consider

‘iDea 1’...

get that vision thing! the 8 characteristics of 3D leaders..... #1:

“creating a clear picture of the future that ‘stimulates, excites and inspires”

imagine the future - what does it hold for you? err are you sure?

“contrary to some forecasts in recent years, the internet has settled down to become a worthwhile but minority channel to market. for example, internet book sales have plateaued at just over 5% of the market, and it seems unlikely that there will be sufficient demand to enable multiple operators to develop profitably” hmv annual report 2002

“heavier-than-air flying machines are impossible” lord kelvin,mathematician, physicist, and president of the british royal society, 1865

“the telephone has too many shortcomings to be seriously considered as a means of communication. the device is inherently of no value to us” western union internal memo,1876

“i think there is a world market for about five computers” thomas watson, chairman of ibm, 1943

“there is no reason for any individual to have a computer in their home” ken olsen, president of dec at the convention of the world future society, 1977

“640k ought to be enough for anybody” bill gates, 1981

“by the end of the year the ipod will be dead, kaput, finished” sir alan sugar, early 2005

“you’ll look great wearing that hat at the wedding sis” beatrice to eugenie and eugenie to beatrice, may 2011

“hello dear, i’m so excited – i’ve just landed the absolute dream job!” david moyes on the phone to his wife, june 2013

what does your vision look like?

what does a vision look like

simply a set of financial figures or targets a business plan and lots of spread sheets a ‘pie in the sky’ idea the md’s speech at the annual staff conference! is not....

a picture of the future we want something that stimulates, excites and inspires a point of strategic focus something for everyone to work towards is....

what does your vision look like?

what will you have achieved by september 2016?

looking ahead.... what will you have achieved? –think.. finance..customers..people what will be in place? what will be happening that isn’t happening now? what will you / others be saying / doing / feeling?

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

what are the key steps to make all this happen?

what will you have achieved by march 2016?

smartsmart

specific measurable achievable related to vision timebound

“if you are working on something exciting that you really care about, you don't have to be pushed. the vision pulls you" steve jobs

“fixed on the vision, flexible on the journey” jeff bezos, ceo, amazon

‘iDea 2’...

value your values! the 8 characteristics of 3D leaders..... #2:

you ‘stand for’ matter most to you influence your decision making define who you are your ‘values’ are the things that….

what do you stand for

do you demonstrate that

‘iDea 3’...

go for walks! the 8 characteristics of 3D leaders..... #3:

think ‘strategically’

strategic operational tactical on in

working both tactically and it’s hard to create time strategically is difficult to focus on seeing the because you get bogged down bigger picture in all the day to day stuff!

it’s hard to create time to focus on seeing the bigger picture

what are the common blockages to ‘strategic thinking’

a lack of time

a lack of making time!

33% of small and medium sized business leaders say it is impossible to create time to step back a lack of making time! The Working ON, Not IN report from Growth Accelerator

63% say they spend less than 2 hours a week leading their business and working on ‘strategic’ issues! a lack of making time! The Working ON, Not IN report from Growth Accelerator

‘bogged down’ in the day to day!

not seen as ‘real work’

“as the company grows larger … you will require more time than ever before to just think: think about what the company will look like in three to five years; think about the best way to improve an already popular product or address an unmet customer need; think about how you can widen a competitive advantage or close a competitive gap” Strategic thinking jeff weiner, ceo linked-in

“if you make your little decisions based on the big picture, at the very least you’re always heading in the right direction” richard branson

‘iDea 4’...

remove your blind spots! the 8 characteristics of 3D leaders..... #4:

FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

give people a damn good listening to

Stop Start Continue

WHAT YOU WANT WHAT YOU DON’T WANT WHAT YOU GET WHAT YOU DON’T GET ‘THANK YOU’ ‘PLEASE’ ‘NO THANK YOU’ ‘AVOID’

‘iDea 5’...

play to your strengths! the 8 characteristics of 3D leaders..... #5:

play to their strengths! effective people..... do what they enjoy! make an impact!

things we see the best performers do fun! lose interest! hard work! ideal!

what are your strengths! (how do you know?)

‘iDea 6’...

engage others! the 8 characteristics of 3D leaders..... #6:

42% of employees have left their job because of a bad boss 30% feel their current boss is a bad manager and % say they dislike their boss more than.... source: approved index survey July 2015

why do people quit?

22 % left their last job due to lack of faith in the leadership team 19% quit because they felt “unappreciated” 19% left because they felt “disengaged and unmotivated” source: benchmark recruit’s survey of over 3,000 employees november 2013

“To The Management: Today is my 31st birthday, and having recently become a father I now realise how precious life is and how important it is to spend my time doing something that makes me, and other people, happy. For that reason I hereby give notice of my resignation, in order that I may devote my time and energy to my family, and to my cake business which has grown steadily over the past few years. I wish the organisation and my colleagues the best for the future and I remind you that if you enjoy this cake, you can order more at Chris Holmes

people tell us they want to know.. why are we doing this? how is this vision relevant to me? what specifically do you want me to do? how will i be measured? what consequences will i face? what tools and support are available? what’s in it for me? how are we doing?

the leaders’ role? to help people answer these questions!

high support low support high challenge low challenge ‘peak performance’ ‘comfort zone’ ‘stress’ ‘apathy’

‘iDea 7’...

fish in different ponds! the 8 characteristics of 3D leaders..... #7:

think out of the box!

don’t just think out of the box... get out of the box! (and encourage others to do it too!)

stand in other people’s shoes

spend time in another part of your business visit other companies go to exhibitions, trade shows read unrelated magazines read books visit websites beg, borrow, befriend

the diy MBA!

which ‘ponds’ work for you

‘iDea 8’...

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8:

“the successful exploitation of new ideas”

27% of UK employees are sitting on ideas that they think would be good for their business but they’re not putting those ideas forward. source: l’oreal research 2013

71% of UK businesses don’t have any such platform for contributions to be made!

“my door is always open” is not a process!

break ‘the rules’: spot your ‘organisational stupidities’ ask ‘what’s holding us back?’ eliminate your ‘blind spots’

so.... in summary

‘8 iDeas’

get that vision thing! the 8 characteristics of 3D leaders..... #1:

value your values! the 8 characteristics of 3D leaders..... #2:

go for walks! the 8 characteristics of 3D leaders..... #3:

remove your blind spots! the 8 characteristics of 3D leaders..... #4:

play to your strengths! the 8 characteristics of 3D leaders..... #5:

engage others! the 8 characteristics of 3D leaders..... #6:

fish in different ponds! the 8 characteristics of 3D leaders..... #7:

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8:

how do you measure up?

‘iDea 9’... Bonus idea!

take action, not notes!

what are you going to do?

conclusions

“vision without action is hallucination ” thomas edison

“take the first step in faith. you do not have to see the whole staircase. just take the first step.” martin luther king

“scare yourself, otherwise you’re not doing anything new” Mary Murphy Hoye, Head Of R & D, Intel

“don’t just stand there….. do something!” dick dastardly

take action, not notes!

so.... what are you going to do?

UCLA! Helping Up and Coming Leaders Accelerate! An innovative leadership and business development programme f session 1: the leader i will be! part 4: action planning

people can be divided into three groups

those who make things happen those who watch things happen those who ask ‘what happened’?

MISSING YOU ALREADY! MISSING YOU ALREADY!