Consistent & Reliable Customer Service Unit 4 P2 + M2.

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Presentation transcript:

Consistent & Reliable Customer Service Unit 4 P2 + M2

Consistent & Reliable What does ‘Consistent’ mean? What does ‘Reliable’ mean?

Staff knowledge of the scope of their job role and products and/or services What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

Staff Attitude & Behaviour What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

Meeting Specific Customer Needs What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

Working Under Pressure What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

Confirming Service Meets Needs & Expectations What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

Dealing With Problems What does it mean? Why is it important in giving consistent & reliable customer service? Give a real life business example.

How a business attempts to exceed customer expectations The business I have chosen to look at is…. What do they do?

How do they Satisfy Their Customers?

How to they go Above & Beyond what the Customer Expects?

Why is it important for them to exceed customer expectations?