1Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. The CIO – A New Leader Dr Paul Whatling September 2008

“..make a habit of two things – to help, or at least to do no harm.” Epidemics “…Life is short, and Art long; the crisis fleeting; experience perilous, and decision difficult.” Aphorisms

“ … a pattern of things emerging, but knowing that at the time... separate agencies held those bits of information. So GPs will be seeing things, accident and emergency will be seeing things, the police may be dealing with other aspects of what is going on in that child’s life, and nobody is bringing it together.” Lord Laming – Victoria Climbié inquiry

5Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. Change is upon us! Society is demanding… - Quality ↑ - Service ↑ - Cost ↓ Technology – in all forms – is an underlying force for significant change over the next decade Moving from professionally dominated information theocracy to an information democracy - = Intellectual capital of medicine - = Focal point for health care change - = Appropriate management of information required - = Empowers both physicians and consumers

6Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. The binding force Information technology as a central enabler ties together all of the disparate functions of the consumer driven world by… - Empowering consumers as active participants and engaging them as decision-makers - Enhancing communication between the providers of services or products and the consumers of these same services and products - Many technologies will evolve over the next decade that will radically change our notion of service delivery

7Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. Traditional role of CIO Networking Procurement Management of infrastructure May have responsibility for “information”

8Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. The CIO Where does the CIO sit in your organisation? How is he / she perceived?

9Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. The role of the new generation of CIO Vision setting Delivery of business success Driving change

10Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. What attributes are needed Effective engagement with Board C-Suite linkage Nursing and Medical leaders

11Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. Is it just the CIO who needs to change?

12Proprietary and confidential. © 2008 Perot Systems Corporation. All rights reserved. All registered trademarks are the property of their respective owners. “one person can be a change catalyst, a "transformer" in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader.” Stephen R. Covey