New Clients Completed Service Contract Forms Data Obtained from MMRs (**Please Note: Last CPR did not include data from Keene) An Average of 23.3 Completed Service Contract Forms December-May Last CPR average of 22.3 Completed Service Contract Forms over 6 month period A total of 3 New Clients (Same as last CPR) December-May

Average of 29.5% of Clients Competitively Employed Average of 93% of Department Success in Community Involvement (Same as last CPR) Data Obtained from MMRs (**Please Note: Last CPR did not include data from Keene) Last CPR average of 32% of Clients Competitively Employed over 6 month period. Competitively Employed Clients December-May Department Success in Community Involvement December-May

Data Obtained from MMRs (**Please Note: Last CPR did not include data from Keene.) Total of 40 New Clients Experiencing New Day Activities Number of New Clients Experiencing New Day Activities December-May  Last CPR total of 54 New Clients Experiencing New Day Activities over a 6 month period.

Data obtained from HR Measures and Personnel Report **(Please Note: Last CPR did not include data from Keene). Staff Turnover Rate May 1, 2010 – April 30, 2011 CSNH Turnover Rate: 15% Total Yearly Turnover Rate: 22.9% Last CPR: Manchester had a 0% Turnover Rate Unity House had a 0% Turnover Rate Individual Sites had a 18% Turnover Rate Overdue Performance Evaluations December-June December9 FT5 PT January11FT5 PT February11FT4 PT March12 FT3 PT April10 FT3 PT May11 FT3 PT Last CPR there was a total of 32 FT and 15 PT Overdue Performance Evaluations over a 6 month period. Total of: 64 FT Overdue PEs 23 PT Overdue PEs

Data obtained from MMRs (**Please Note: Last CPR did not include data from Keene) Average Number of Clinical Hours per Client per Month December - May  Average of.48 Clinical Hours per Client per Month Last CPR: Average of.29 Clinical Hours per Client over 6 month period

Data obtained from MMRs (**Please Note: Last CPR did not include data from Keene).  Total of 1 Medication Incident & Occurrence  (Same as last CPR) Total Medication Incidents & Occurrences per Client per Month December-May