Return Merchandise Authorization (RMA) Control System CS491B Huiijie Cui

Outline Introduction of the project Technologies used Architecture of the software Design and Implementation Demo

Introduction of the project(1) Handling return process: receiving, sorting or repairing, shipping, report Return items: LCD, Plasma, Monitor, Computer etc. Model: belong to specific vendor and manufacture. Example: Model name: M2000 Computer vendor: ViewSonic manufacturer: Tatung Prefix: ASD

Introduction of the project(2) Serial number and RMA number: combination unique. example: ASD Serial number format: ---YYWW-----, ---YYMM-----, etc. Hence model and warranty state can be figured out by a computer.

Introduction of the project(3) Warranty term: vendor warranty: manufacturer warranty repair warranty result in billing.

Technologies used IIS.NET Framework 2.0 SQL 2005 Visual Studio 2005 SQL Language ASP.NET VB.NET

Architecture of the software Three tier architecture Web and application server client RMA Control System ReturnCenter Database

Design and Implementation Issuing RMA: verify vendor, model, serial number, send Maintenance: model, vendor, manufacturer, warranty term. Receiving: verify serial number, RMA number, model, figure out warranty status. Repair: repair code, defect code, part usage. Shipping: make pallet Report: Crystal report and Excel.

Reference “Professional ADO.NET with VB.NET” By Paul Dickinson, coauthor. “Inside Microsoft.NET IL Assembler” By Serge Lidin “Microsoft Office Excel 2003 Programming Inside Out” By Curtis Frye, coauthor nels/prog_aspnet_data_aware_web_apps.aspx nels/prog_aspnet_data_aware_web_apps.aspx

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