 1- Definition  2- Helpdesk  3- Asset management  4- Analytics  5- Tools

An IT software built to deal with the challenges you actually face. Tech helpdesk is an IT management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management and more, so you can manage all your IT tasks from a single workspace.

Tech helpdesk can be customize according to your origination need’s and help you : 1- Prioritize, organize, and reduce tickets 2- Automate processes to speed up workflows 3- Manage tickets, assets, and IT tasks in one workspace 4- Provide self-service options for end users 5- Control your hardware, software, and mobile assets

 Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation feature 1- Ticket Management is a powerful system that manages and supports the help desk processes from the beginning to resolution, while keeping the users informed every step of the way. The Ticket Management system keeps track of user’s history, activities, asset changes or status updates, all interactions, or other designated criteria, and it can be customized to suit the need of your industry and daily activities.

2- Automate your help desk process so every incoming ticket gets automatically categorized, prioritized, and assigned to the right admin or group within your IT team.

3- Customization to meet virtually any need or requirement, integrate with third-party apps, write custom scripts, add form validation rules, and more. a) Customizable Notifications comes with a set of predefined notifications triggered by specific events, such as new ticket submission, service record changes, and more. The notification content and layout are fully customizable to include all the relevant data needed. Notifications support application variables and HTML code.

b) HTML Customization Most of the HTML files are customizable. You can modify HTML files to adjust the page layout, manipulate functionalities, and edit page content c) Additional Custom Fields Tech helpdesk comes with built-in custom fields of each type (text, notes, integer, list, date), which can be used for your own purposes. For example, you can use a custom date field, directly from within the request submission form, to let your end users specify a preferred time for maintenance. d) Customizable Lists (views, filters, columns) All lists (service records, users, assets, etc.) are customizable. Each customization can be saved as a separate view. You can create as many views as you need for various purposes. For each view you can:  Decide which fields (columns) are visible in the list  Control their order  Define filters  Sort the list by any column

e) Customizable Forms (tabs, fields) Most entities in tech helpdesk have many properties (fields). Some properties may be useful for one organization and irrelevant for another. Because of this, all forms in Tech helpdesk (service records, users, assets, etc.) are customizable. For each form, you can:  Create tabs, as many as you need  Decide which fields are visible in each tab  Control the order of the fields  Mark fields as mandatory or read-only  Set the default value, if necessary

4- Knowledge Base Tech helpdesk Knowledge Base is a database of knowledge, tips, and how-to solutions for administrators and end users alike. Admins can share their knowledge with their peers regarding solutions to IT problems, and also provide end users with solutions without needing to contact the IT team.

Gain full control over your assets: Track hardware, software, and mobile assets.

1- Asset Inventory For devices managed in Tech delpdesk, you can view a description of the hardware (e.g. CPU, RAM, HDD, etc.) found in an asset and a list of the software installed on the asset. Any changes made to hardware or software inventory are added to the asset activity log automatically. a) Asset Service History For each asset, you can view a complete list of all tickets that were opened on that asset. You can easily view both active and resolved tickets. This helps you to locate and identify recurring problems related to the asset. b) Software License Management Tech helpdesk allows you to track the number of installed copies for each of your software products. You can specify how many licenses you’ve purchased for each software product, and you can create notifications to be sent if the number of installed copies exceeds the number of purchased licenses

c) Hardware Catalog As you discover your network, Tech helpdesk automatically compiles a list of all hardware models found on your network. This allows you to know how many devices of each type you have on your network at any given time. You can add supplier, warranty, maintenance, and other needed data to each catalog item. d) Suppliers Catalog Use the Supplier Catalog to manage contact and business details for each of your suppliers. In order to ease maintenance and track support details, you can attach each asset to the appropriate supplier.

2- Remote Control Tech helpdesk built-in remote control capabilities allow administrators to give remote assistance to end users by connecting to their active sessions or to remotely access unattended computers. Remote control is fully integrated throughout tech helpdesk and is available from within your service records, asset records, chat sessions, online users, and the mobile apps.

3- Server & Network Monitoring Tech helpdesk Monitoring give you the alerts and notifications you need to proactively manage vital network components. Monitor CPU, disk space, and memory usage, as well as vital operating system services and processes, software and hardware updates, and more. Ensure that your systems are operating within normal parameters for maximum efficiency and uptime.