Marine Stewardship Council MSC Staff training 2016 Welcome to the MSC staff training presentation 2016. We suggest for this training to find a time and a place to go through this presentation with all your staff together. However, if this is not possible, you can distribute this presentation to your members of staff who can go through it individually. Staff will have to sign a training record to confirm they have gone through this presentation and completed the short quiz that accompanies it. You will have to use this training record as evidence for your online audit. If you have any issues or questions about this presentation, please get in touch with your contact at the MSC or NFFF.

Marine population decline between 1970 and 2012 1) What is the problem? Over the last 100 years, the world's fish stocks have seen a shocking decline. The majority of stocks are now considered fully-exploited, overfished or depleted, and we are in danger of losing some species altogether. According to WWF, marine populations declined by 49% between 1970 and 2012. It is therefore important that we do something in order to make our oceans sustainable so there will be plenty of fish left in the future. 49% Marine population decline between 1970 and 2012 What is the problem? This slide is to discuss the issues our world’s oceans are facing today. This is important to ensure yourself and staff are aware of the benefits of serving fish from sustainable sources. Sustainable fish populations means that these fish are not being over-fished so the population can continue to reproduce and create fish for future generations. www.msc.org

2) Who are the MSC? The MSC is an international non-profit organisation addressing the problem of unsustainable fishing. The MSC believe a sustainable seafood market is crucial to making their vision of a sustainable ocean a reality. The MSC program assesses wild capture fisheries only. Fisheries are assessed against a scientific sustainability standard and independently assessed by a third party auditor in order to gain MSC certification. Who are the MSC? It is important that yourself and staff understand what the MSC’s vision and mission is and how they help to support sustainable oceans. www.msc.org

Watch the video “What is the MSC.” What is the MSC video? You can watch this short film to give an overview of the MSC.

3) What is chain of custody? The MSC blue label is only used next to fish that is caught from certified fisheries. The MSC chain of custody (CoC) standard guarantees that the fish served with the MSC’s blue ecolabel is sustainably caught and traceable. By applying for MSC chain of custody, your business can use the distinctive blue ecolabel on your menu. However, your business must ensure that all the criteria of the MSC’s CoC is being met (see image). What is chain of custody? This slide relates to the certification of your business as you will be applying for MSC chain of custody certification. www.msc.org

MSC staff training MSC certification What you need to know What you need to know: This next section will go through what your staff need to understand in order to gain MSC certification. This is split into; Ordering, delivering, in the kitchen and serving and selling. Each section highlights the individuals who should be aware of the process, what the MSC CoC code is and what you need to know to make sure you adhere to it.

Your business logo here MSC in our business Here at *name of business* we supply MSC fish from *name of MSC supplier*. The MSC fish that we serve is *name of MSC fish species*. We store MSC fish in *area of the kitchen where MSC fish is stored*. Your business logo here MSC in our business You will need to fill this section in with details about your businesses certification. You can also upload an image of your logo to personalize this slide. www.msc.org

1) Ordering MSC Individual(s) involved in the day-to-day ordering of products. Who? Your MSC fish must be ordered from a supplier with a valid MSC Chain of Custody certification. MSC CoC 1) Which products need to be ordered as MSC. 2) Which suppliers you can use. 3) Do not use any new suppliers for MSC fish without asking the manager. Need to know www.msc.org

2) Delivering MSC If you handle and receive deliveries Who? ‘MSC’ should be written on the delivery documents, so you can check that the products are definitely MSC certified. MSC CoC 1) Always check that the products delivered match the delivery note. 2) If they don’t either send them back to your supplier or inform a manager. Need to know www.msc.org

3) In the kitchen If you are preparing or storing MSC and non-MSC fish. Who? Your MSC fish must be separated from non-MSC fish when stored. MSC CoC 1) Keep MSC fish in their original packaging / on a separate shelf / label when kept in the fridge. 2) Your manager will let you know the procedure. Need to know www.msc.org

4) Serving and selling If you work in the front of house or serve customer. Who? You can use the blue MSC ecolabel on the menu to identify MSC fish. MSC CoC 1) Make sure you are aware of what this label means as customers may ask. E.g. This label means the fish is from a sustainable source/an MSC certified sustainable fishery. Need to know www.msc.org

5) What to do if… 1) You find a problem but no mislabelling has occurred: -Record the non-conformity -Take action to prevent reoccurrence -Inform the group manager at your next audit 2) You have found that non-MSC fish has been sold as MSC e.g. MSC ecolabel is on the menu, but the fish runs out and is substituted for a non-MSC fish: -Alert the group manager -Record the incidence of the non-conformity -Follow corrective action as advised by the Group Manager. 3) Some fish is discovered, but you don’t know if it’s MSC e.g. your supplier has stopped labelling your MSC deliveries: -Alert the Group Manager within 2 days -Don’t sell the fish as ‘MSC’ What to do if… This slide goes through some incidences that could happen when you are serving MSC fish. To ensure that the fish that the customer buys is assured as an MSC certified fish, we have outlined steps for each of these cases. www.msc.org

MSC staff training MSC training Quiz What you need to know: This next section will go through what your staff need to understand in order to gain MSC certification. This is split into; Ordering, delivering, in the kitchen and serving and selling. Each section highlights the individuals who should be aware of the process, what the MSC CoC code is and what you need to know to make sure you adhere to it.

6) Quiz You will now need to complete a short quiz to check your understanding of the MSC. If you are following this training presentation in a group, you can complete this quiz here. If you are following this training presentation by yourself, you can download the printable version here. Once you have completed this quiz, you must sign a training record, which your manager can direct you to. If you have any questions, please ask your manager or MSC representative. Quiz: To ensure that your staff understand what is required of your business to gain MSC certification, it is necessary for them to complete a short quiz to check their understanding. Once they have done this, your staff can sign off on the training record which you can use as evidence of training for your online audit. If you are carrying out this training presentation in a group, we suggest you complete the quiz on this presentation all together. However, if an individual is completing this training alone, we suggest they follow the link to the printable quiz which they can use as evidence of their training. www.msc.org

6) Quiz Next 1) What does MSC stand for? A - Marine Stewardship Council B - Marine Science Corporation C - Management Sea Council   2) Which of the following statements apply to MSC certified sustainable seafood? (Click all that apply) A - Fish that is fresh and high quality B - Fish that comes from healthy populations C - Fish that is caught using methods that minimize damage to the environment D - Fish from fisheries that are responsibly managed E - Fish that is caught in high welfare conditions F - All of the above 3) Where does the MSC-certified fish come from? A - It is farmed B - It is wild caught C - It can be both farmed and wild caught Quiz: Please note; some of these questions will depend on the guidelines specified by the individual business. Click on the answers you think are correct. Correct answers are in green and incorrect answers are in red. Click next once you have answered all the questions. Next Click on the answer to see if it is correct. Questions continued on the next slide. www.msc.org

4) What do we need to check when MSC fish is delivered 4) What do we need to check when MSC fish is delivered? (Click all that apply) A- That the products and amount delivered match the delivery note B- That all the products are from the UK or Ireland C- That the products which should be MSC certified say 'MSC' on the delivery note 5) What should you do if the incorrect product is delivered? (Click all that apply) A- Accept it anyway and put it with the other MSC fish B- Return the fish to the supplier C- Accept the fish and let a manager know 6) Which company do we get MSC certified fish from?   7) What does C of C stand for? A- Chain of Command B- Chain of Custody C- Certifier of Crab 6) Quiz These answers will depend on you businesses’ policy. Please speak to your MSC rep. if you are confused about this. Quiz: Please note; some of these questions will depend on the guidelines specified by the individual business. Click on the answers you think are correct. Correct answers are in green and incorrect answers are in red. Click next once you have answered all the questions. Next Click on the answer to see if it is correct. Questions continued on the next slide. www.msc.org

6) Quiz Next 8) What does CoC mean? A- It’s the way the boxes are sealed B- It means the supplier owns the fish C- It means we control traceability of the fish from delivery to service 9) Where do the delivery notes for the MSC fish go?   10) Where is the MSC fish kept? 11) Who should you tell if there is a problem with anything related to MSC? 12) How do the customers know which fish is MSC certified? A- There will be an MSC logo on the menu B- They’ll know because of the type of fish C- They won’t Quiz: Please note; some of these questions will depend on the guidelines specified by the individual business. Click on the answers you think are correct. Correct answers are in green and incorrect answers are in red. Click next once you have answered all the questions. Next Click on the answer to see if it is correct. Questions continued on the next slide. www.msc.org

Click on the answer to see if it is correct. 6) Quiz 13) If we run out of the fish with the logo during the service what should we do? A- Stop serving that menu item B- Substitute with another fish from the fridge C- All of the above   14) Why do we want certification to use MSC certified fish? A- It shows that the fish comes from a sustainable source not from an overfished area B- It shows our (the company) commitment to its environmental policy and shows our customers that we care about where we source our food products These answers will depend on you businesses’ policy. Please speak to your MSC rep. if you are confused about this. Quiz: Please note; some of these questions will depend on the guidelines specified by the individual business. Click on the answers you think are correct. Correct answers are in green and incorrect answers are in red. Click end once you have answered all the questions. END Click on the answer to see if it is correct. www.msc.org

Thank you. Any questions? For more information contact: George Clark UK Commercial Manager george.clark@msc.org 020 7246 8917 Matilda Dunn UK Outreach Assistant matilda.dunn@msc.org 020 7246 8990 © Marine Stewardship Council 2015