1© Copyright 2014 EMC Corporation. All rights reserved. Services Overview EMC Information Intelligence Group Maximizing the value of EMC software and cloud solutions [Name] [Solution Principal] [Date]

2© Copyright 2014 EMC Corporation. All rights reserved. IIG SERVICES DELIVERS RAPID AND LASTING RESULTS Create solutions that fit your business and increase competitiveness Reduce complexity in your data center, in the cloud, and anywhere your mobile workforce takes you Get the benefits of increased content value, collaborative innovation, and process discipline faster and with lower risk Accelerate Time To Value Optimize Use of Technology and Services Minimize Complexity

Accelerate Time To Value with increased content value, collaborative innovation, and process discipline Source: Gartner

4© Copyright 2014 EMC Corporation. All rights reserved. Accelerate Time To Value Rapid deployment in the cloud or in your data center Predictability of project length, cost, and outcomes Broad adoption and rapid skills development

Optimize Use of Technology and Services that fit your business and increase competitiveness

6© Copyright 2014 EMC Corporation. All rights reserved. Optimize Use Of Technology And Services Execute your IT strategy with the right service and deployment options Fully leverage EMC’s rich technology for your unique business needs Achieve self sufficiency and focus on your core strengths Leverage the best talent wherever and whenever you need it

Minimize Complexity in your data center, in the cloud, and anywhere your mobile workforce takes you Source: Gartner

8© Copyright 2014 EMC Corporation. All rights reserved. Minimize Complexity Easier planning and deployment Simplified operations and management Faster innovation “We can now manage inflow of thousands of documents and structure them consistently. What previously took weeks, now takes hours.” - Leading Global Services Provider to the O&G industry

9© Copyright 2014 EMC Corporation. All rights reserved. Maximize Value of EMC software and cloud solutions Expertise and Tools to Deliver Maximum Value Flexible Options that Fit Your Business Single-Minded Commitment to Your Success with EMC Technology IIG Services’ Unique Capabilities and maximum ROI from IIG Products Ensures Success

10© Copyright 2014 EMC Corporation. All rights reserved. END-TO-END SERVICES for every step in your project Information Strategy & Planning Software and Cloud Solution Creation & Implementation Ongoing Operations Vision and approach to content, collaboration, and operational processes that fits your business today and into the future Rapid development and predictable deployment that quickly delivers the capabilities you need Support and management that maximize the value of your solution and facilitate evolution to meet new business needs Single-Minded Commitment

Information Strategy & Planning Software and Cloud Solution Creation & Implementation Ongoing Operations Content Readiness Content Migration Taxonomies Policies Technology Implementation System Design Development & Customization Integration Testing & Deployment IT Enablement Cloud Migration Migration to the Cloud Organizational Change Change Management IT & User Education Process Definition Process Deployment Customer Support Onboarding Single-Minded Commitment Content Strategy Usage Objectives and Vision Access & Security Retention Technology Strategy Architectural Approach Capability Requirements Development Methodology Integration Requirements Cloud Strategy Cloud Strategy & Architecture Management Model Deployment Model Processes and Governance Skill & training requirements and assessment Process Changes Acceleration of User Adoption Governance and Policies Content Management User and Admin Support Technology Management Predictive & Collaborative Support Oversight and Reporting Health Checks Upgrades Cloud Management Cloud / Managed Operations Performance ELAs Organizational Execution Compliance Tracking Ongoing Training and Education Process Evolution

12© Copyright 2014 EMC Corporation. All rights reserved. INTEGRATED SERVICES APPROACH leverages synergies among all services Consulting projects leverage support data to pre-empt problems Industry best practices and domain expertise within every line of service Customization and migration services integrated into cloud deployments Knowledge transfer and education integrated into consulting engagements IT and end-user education tailored for cloud-based deployments Education synchronized to project life-cycle Support and management services leverage learnings from 1000’s of ECM implementations System management expertise from infrastructure to industry solutions Synchronized management and support options Single-Minded Commitment

13© Copyright 2014 EMC Corporation. All rights reserved. IIG Consulting Preferred Partner Program  Product, domain and solution knowledge  Integration for enhanced support and lower risk  Stringent selection criteria  Ensures consistent, quality delivery  Extends the Total Customer Experience Vast, global ecosystem of certified providers to meet your every need Single-Minded Commitment

14© Copyright 2014 EMC Corporation. All rights reserved. Industry Expertise and Best Practices optimize the value of IIG Solutions for every use case Energy & Engineering Life Sciences Healthcare Public Sector Financial Services & Insurance Industry Specialists Expertise and Tools Industry Solution Implementation Experts ECM Experts Proven templates and methodologies Health Sciences

15© Copyright 2014 EMC Corporation. All rights reserved. Technical and Product Knowledge Straight From The Source Peace of Mind & Expertise and Tools Direct Line to Engineering IIG Customers IIG Technologists Confidence in Your Investment

16© Copyright 2014 EMC Corporation. All rights reserved. Vast Implementation and Operations Experience at Companies Like Yours 1.Enterprise-class, mission-critical applications 2.Processes and technologies spanning the content lifecycle 3.Industry practices, standards, and regulations 4.Cloud deployment and operations 5.Migration “Special Forces” to accelerate any transition 6.Application management and operations 7.Award-winning, proactive support to prevent and contain problems Expertise and Tools

Reduce TCO Full stack expertise System stability Agility Highest security Business continuity Best support Data sovereignty Superior application performance Low risk Innovation focus Change management Dramatic reduction in TTR Operational excellence Compliance Qualified hosting environment Your Guide on Your Journey to the Cloud EMC Managed Services OnDemand Expertise and Tools

Technology Technology Needs Assessments Enterprise Roadmap Study ECM Project Delivery Methodology Proven Deployment Best Practices Solution Design Reviews for Support Optimization Pre-built Integrations Implementation accelerators Proactive support tools and resources Health-checks Cloud Cloud Readiness Assessment Transition to the Cloud Planning Guides & Methodologies Service Level Monitoring Upgrade process Expertise and Tools Information Strategy & Planning Software and Cloud Solution Creation & Implementation Ongoing Operations Content Readiness Assessments ECM Maturity Model Information Architecture & Taxonomy Studies Content Migration Tools and Methodologies Reference Information Architectures and Taxonomies Content and Compliance Health-checks Processes and Governance Business case models Knowledge & Skills Analysis Methodology Change management strategy Business change management methodology End-User Enablement Process On-going End-User Enablement Administrator and IT Skill Checkpoints Proven tools that automate and accelerate your project

19© Copyright 2014 EMC Corporation. All rights reserved. ECM Project Delivery Methodology (EPDM) Repeatable, industry-leading approach for ECM program design and deployment  Flexible and scalable  Holistic and multi-stream  Anticipates and mitigates risk  Ensures high-quality delivery  Leverages industry standards Expertise and Tools

20© Copyright 2014 EMC Corporation. All rights reserved. Select from Flexible Options that Fit Your Business Support Business Criticality Level of Personalization Choices in every dimension of our relationship with you Solutions Turnkey Configured Fully Customized Education Roles Certification Levels Learning Mediums Managed Services OnDemand Flexible Options On Premises Private Cloud Applications Management Infrastructure Management Full Stack Management

21© Copyright 2014 EMC Corporation. All rights reserved. Full Spectrum Of Customization Options Turnkey Best Practices-based to get you up and running fast Fully Customized Tailored to your unique needs and processes Configurable Designed to adapt quickly to your preferences Flexible Options

22© Copyright 2014 EMC Corporation. All rights reserved. The right training, the right way, to the right people, throughout the project lifecycle Roles Learning ModesCertifications Onsite Classroom Live online Self-paced Video Instructor Led Training Hosted Lab Sandbox Custom Solutions Business Technical End-user Associate Application Developer System Administrator Technology Architect Flexible Options EDUCATION OPTIONS

23© Copyright 2014 EMC Corporation. All rights reserved. CUSTOMER OWNS INCIDENT PROBLEM MGMT CUSTOMIZATION CONFIGURATION SYS ADMIN APPLICATION OPTIMIZATION UPGRADE/PATCH MGMT IIG SOFTWARE SOFTWARE PLATFORM HARDWARE INFRASTRUCTURE DATA CENTER EMC Manages the Platform Stack INCIDENT PROBLEM MGMT CUSTOMIZATION CONFIGURATION SYS ADMIN APPLICATION OPTIMIZATION UPGRADE/PATCH MGMT IIG SOFTWARE SOFTWARE PLATFORM HARDWARE INFRASTRUCTURE DATA CENTER EMC Manages the Complete Stack EMC MANAGED SERVICES ONDEMAND CUSTOMER MANAGED CUSTOMER OWNED Leverage as much Technology and Service as you need Off On Premise in EMC Private Cloud Flexible Options

24© Copyright 2014 EMC Corporation. All rights reserved. CUSTOMER OWNS DATA CENTER INCIDENT PROBLEM MGMT CUSTOMIZATION CONFIGURATION SYS ADMIN APPLICATION OPTIMIZATION UPGRADE/PATCH MGMT IIG SOFTWARE SOFTWARE PLATFORM HARDWARE INFRASTRUCTURE EMC Manages the Application EMC MANAGED SERVICES ONDEMAND CUSTOMER MANAGED CUSTOMER OWNED Leverage as much Technology and Services as you need CUSTOMER OWNS INCIDENT PROBLEM MGMT CUSTOMIZATION CONFIGURATION SYS ADMIN APPLICATION OPTIMIZATION UPGRADE/PATCH MGMT IIG SOFTWARE SOFTWARE PLATFORM HARDWARE INFRASTRUCTURE DATA CENTER EMC Manages Platform Stack INCIDENT PROBLEM MGMT CUSTOMIZATION CONFIGURATION SYS ADMIN APPLICATION OPTIMIZATION UPGRADE/PATCH MGMT IIG SOFTWARE SOFTWARE PLATFORM HARDWARE INFRASTRUCTURE DATA CENTER EMC Manages Complete Stack Off On Premise in Your or Partner Data Center Flexible Options

Personalized Service Business Criticality ENHANCED The 24x7 lifeline to technical support and software maintenance ONLINE SUPPORT SITE Choice of Support Services to ensure peace of mind for you Flexible Options PREMIUM Personalized proactive mission critical support PREMIUM PERSONALIZED Proactive services for content-rich mission critical business processes provided by experts familiar with your environment

EMC IIG Services Flexible Options that Fit Your Business Expertise and Tools to Deliver Maximum Value Single-Minded Commitment to Your Success with EMC Technology RAPID AND LASTING RESULTS with EMC IIG Technologies and Solutions Accelerate Time To Value Optimize Use of Technology and Services Minimize Complexity