Jamboree, Brussel, 4 th of june 2009 Dutch PSC Indra Henneman

Goal for today Sharing our PSC solution Is it usable for other member states?

Max inbox

Messagebox – concept 1 Dienstverrichter Bevoegde instantie Berichtenbox Bevoegde instantie notificatie Beveiligde berichtenbox notificatie Berichtenbox Dienstverrichter = beveiligd berichten verkeer = onbeveiligd berichten verkeer buiten de berichtenbox

Bevoegde instantieMijn Antwoord voor bedrijven Dienstverrichter Beveiligde berichtenbox Berichtenbox Dienstverrichter Midoffice / Backoffice / SMS notificatie Berichtenbox = beveiligd berichten verkeer = onbeveiligd berichten verkeer buiten de berichtenbox Messagebox – concept 2

Autonomous local governments Implementation content syndication Gaps between organizations in quality of electronic services/ legacy systems e-Identification en e-Authentication of (European) companies Challenges Implementation Dutch PSC

Challenges (2) Service provider or other entrepreneur – can you make that difference? How will it work in architecture municipalities? Deal with a strict and short implementation time!

Yes, it's reusable Because: – Decentralized concept (content stays local) – Open Source Software – Component based

Components Dutch PSC Open Source CMS for website (information on laws and permits) Contentsyndication standard – Samenwerkende Catalogi (XML standard and tool) Open Source Messagebox

Implementation Service Directive (decentral) Implementation at governmental organization: – Samenwerkende catalogi (syndication) – Message box – IMI Own responsibilities: – Useful information – Electronic transactions – Provide the actual laws by internet – Process for use messagebox and IMI

CMS Dutch PSC

Samenwerkende Catalogi: how does it work? Standard for publication – Prescribed metadata field (based on Dublin core)‏ – XML vocabulary for exchanging Practical solution – Central index and search engine – Positioned as ‘e-government’ component by ICTU Overheid heeft Antwoord © Governmental organisation Central index XML 290+ overheidswebsites XML

Example product catalogue in XML municipality of Bergeijk Overheid heeft Antwoord ©

Why Messagebox? Demands from the Services Directive –Contact and transactions via PSC –Sending ánd receiving messages –Service provider has a right to use this channel but can choose otherwise

Goals messagebox -Safe communication service provider - government -Simple and quick realisation -Simple and quick implementation -Easy to use for service provider -All communication with government in one overview

Messagebox Solution -Entry on web (Mijn Antwoord voor bedrijven)‏ -Webmail interface, but no -Authentication via portal Mijn Antwoord voor bedrijven -Safe (https, virusscan)‏ -Messages stay in box, no messages through unsafe internet, except for notification mail

Open Source Software -Benefits: – Tools available for other countries – Work together on functionality – Supporting ICT business in own country -Challenges: – To have the people with the wright technical knowledge – New technology and support – A working community