Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–1 This.

Slides:



Advertisements
Similar presentations
The Story So Far.... Know Your Audience Think before you write Think again before you send Check your document for tone Ensure that your message is –
Advertisements

Copyright © Glencoe/McGraw-Hill Slide 1 of 13 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 9.2 Types of Communication In.
Intro to Business English Reading and Writing for the Workplace.
Copyright 2005 Thomson/South-Western Basic Letter & Memo Writing Fifth Edition Chapter 1: Effective Communication.
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 1–1 This.
When you have completed this chapter, you will be able to: Understand why business managers need effective communication skills. List the skills needed.
COMMUNICATIONS SKILLS
Top Ten Tips, Tricks, and Peeves in Communication
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 4–1 This.
Chapter 11 Memos, s, and Letters
1 Business Communication Process and Product Brief Canadian Edition, Mary Ellen Guffey Kathleen Rhodes Patricia Rogin (c) 2003 Nelson, a division of Thomson.
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.
6-1 © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any.
Routine Messages & Memos. 1. Guffrey’s 3-x-3 Writing Process 2. Structure of Messages and Memos 3. Effective Practices 4. Writing.
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 7–1 This.
Preparing s Using Etiquette Lesson A4-3.
Comunicación y Gerencia 10 Commandments For effectvie communication.
Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny.
Preparing s Using Etiquette. Learning Objectives Define . List the parts of an and an header. List rules for etiquette.
©2014 The McGraw-Hill Companies, Inc. All rights reserved Messages, Web Writing, and Technology Module Thirteen Copyright © 2014 by The McGraw-Hill.
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 8–1 This.
© 2011 South-Western | Cengage Learning GOALS LESSON 3.3 WRITTEN INTERACTION Prepare effective business letters and newsletters Explain how to communicate.
Chapter 17. Writing Informational Reports © 2010 by Bedford/St. Martin's1 s memos forms letters reports Informational reports can take many forms:
Technical Communication A Practical Approach Chapter 6: Correspondence
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 10–1 This.
Copyright © 2008 by Nelson Education Ltd. Ch. 5-1 Chapter 5 s and Memos.
Forms of Communication Types of Communication. Communication takes many forms Thank you note Poem Exams Fax cover sheet Web Page Textbook page Letters.
Chapter 7 Writing Memos, , and Letters
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 5–1 This.
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 6–1 This.
© 2003 SOUTH-WESTERN PUBLISHINGCHAPTER 15Slide 1 CHAPTER 15 COMMUNICATION SKILLS 15.1Listening and Speaking 15.2Reading and Writing LESSONS.
Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 2–1 This.
-Divya Kapila. We interact more and more with the written word all the time Without immediate feedback from the reader, it’s easy to be misunderstood.
Welcome To Routine Messages and Memos Presented by: Walla, Kazi, Justin and Linda Content derived from chapter eight of the book Business Communication:
Communication Presenters : Terri Yau Global Customer Service Date : February 2011.
Chapter 7 Writing Memos, , and Letters
Workplace documents II:
COMMUNICATING IN THE WORKPLACE Sixth Canadian Edition
Chapter 8 Business document writing
Chapter 14 Memos In the workplace, the memo performs a vital function: conveying focused information to a specific audience. As an internal communication.
WRITING CORRESPONDENCE
Chapter 15 and Text Messaging
Communication Skills.
Handout 2: Written communications
Handout 2: Written communications
Letters, Memos, and Electronic Communication
Communication - Written Presented By An Ordinary Mortal
Or… “if it wasn’t written down, it didn’t really happen”
Handout 2: Producing documents
WRITTEN INTERACTION Prepare effective business letters and newsletters
Business Communication
Communicate with Tact & Credibility Rutherford County Communication & Conflict Resolution Training Series.
Etiquette Netiquette.
BJ1B – Communicate effectively in the workplace – Seminar Outline
Handout 3: Written communication methods
Handout 3: Written communication methods
What is Netiquette? We expect other drivers to observe the rules of the road. The same is true as we travel through cyberspace. Netiquette - network.
Chapter 14 Correspondence
Planning and Execution of Messages
Business Communications
Chapter 7 Writing Memos, , and Letters
BUSINESS COMMUNICATION SECOND CANADIAN EDITION
Essentials of Technical Communication
Give 5 facts about having a positive attitude
Letters, Memos, and Correspondence.
Chapter 6 Choosing the Best Process and Form
WORKING WITH COLLEGUES AND CUSTOMERS
Business Communication and Report Writing
Prewriting, Writing and Proofreading
Communications Haven, Yovannca.
Presentation transcript:

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–1 This is the prescribed textbook for your course. Available NOW at your campus bookstore!

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–2 Writing Business Documents  Topics Discussed:Chapter 9 Planning your documents Letters s and memos Web documents Short reports Instructions Newsletters Leaflets and brochures

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–3 Planning your documents  Ensure that your reader can read, understand and act on your documents: Choose the right type of document Organise your thoughts Use direct, ‘reader-centred’ language Include enough information Persuade your reader to act

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–4 Letters  The guidelines for writing effective letters can apply to all forms of correspondence Define your purpose Choose an appropriate layout Write an effective subject line Organise and draft the letter Proofread and edit

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–5 s and memos  Use s or memos to: Request information Respond to requests Give notification or explanation of procedures Report on events  Avoid using s or memos to: Give bad news Relay pep-up messages Convey personal news Communicate an urgent matter Distribute material not related to your workplace

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–6 Advantages of s  Immediacy  Retrieval  Records  Distribution  Ability to attach other material

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–7 Tips for writing s/memos  Keep them concise  Check spelling and grammar  State your purpose clearly  Use face-to-face language  Avoid bureaucratic jargon  Monitor background signals and tone  Allow sufficient time for replies

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–8 Special points for s  Be aware of the effect of capital letters  Reply to s quickly  Leave enough of the original message in any reply so that the original sender can recall what your reply is about  If you are feeling emotional (e.g. angry), it is advisable to take ‘time out’ before sending a reply

Copyright  2003 McGraw-Hill Australia Pty Ltd PPT t/a Communication for Business by Access Series Slides prepared by TAFE NSW—Access Division 9–9 Other Documents  Web documents  Short reports  Instructions  Newsletters  Leaflets