Slide 1 Emil Brannen Welcome to London Greater London Authority

Slide 2 London’s commitments as host city  Deliver a ‘magical atmosphere’ for the Games  The most accessible Games ever

Slide 3 Arrival Travel to event London Experience DepartureAt event 2012: key visitor touch points

Slide 4 Welcome to London 2012 Visitor Information Centres Team London Ambassadors Uniformed staff Business engagement Dedicated visitor information centres with specialist trained staff Volunteers recruited through an open application specifically to welcome visitors Existing uniformed staff that have assisting visitors as part of their role Engage visitor- related businesses and their staff in the host city welcome

Slide 5 Welcome to London London 2012 Games Host City London Meeting visitor needs Games time transport

Slide 6 London ’ s and UK ’ s Games credentials  London’s first and second Olympic Games? 1908 and 1948  Inspiration for the modern Olympic Movement? Much Wenlock  Birth place of the Paralympic Games? Stoke Mandeville (1948)

Slide 7 Introduction to the venues  Competition Venues  Non-competition venues  Olympic Park venues  London venues  Out of London venues  UK-wide venues

Slide 8 Making the city look great Iconic Sights

Slide 9 Making the city look great Dazzle

Slide 10 Making sure that there’s plenty of things to do Big Screens and entertainment  BT London Live Hyde Park – Olympics  BT London Live Victoria Park - Olympics  BT London Live Trafalgar Square – Paralympics  Potters Fields – Olympics & Paralympics  Other locations across London, such as Blackheath, Walthamstow and Woolwich  Sporting coverage on big screens  Live music  Cultural performances  Sports engagement events

Slide 11 Photo: Susan Smart Photography Making sure that there’s plenty of things to do Showtime, Pop-up Performances, Secrets

Slide 12 Making sure that there’s plenty of things to do Mega Busk and Big Dance

Slide 13 Making sure that there’s plenty of things to do National Olympic Houses

Slide 14 Making sure that visitors can find their way around London….

Slide Top Tips for Spectators  Remember to allow for queuing times and walking within large venues  Don’t bring anything that may block the view of other spectators e.g large umbrellas, flags, banners and oversized hats  You can only take one bag into London 2012 venues and it must fit under your seat  You may bring small amounts of food into venues, but no picnics  You can only pay by VISA (debit, credit or pre- paid card) or cash inside the venue

Slide 16 London 2012 Hosting Principles 1.Be Part of the Team 2.Be Consistent 3.Be Open 4.Be Alert 5.Be Distinctive 6.Be Inspirational

Slide 17 Principle 1: “ Be part of the Team ” As a Games- time host you’re a key member of “One Team London” This Principle is about ensuring that everything you do makes your mark as part of that team.

Slide 18 Name: TEAM London Ambassadors Role: Providing London-wide visitor and Games information to visitors, residents and commuters. Working Location: At over 40 locations in visitor hot spots, at transport hubs and outside of many Games venues. Recognisable Features: TEAM London Ambassador uniform and Ambassador ‘Pods’ Organisation: Greater London Authority

Slide 19 Name: Travel Ambassadors/Champions Role: Providing detailed onward travel information relating to venues and other event sites Working Location: Key stations across London Recognisable Features: Magenta tabards and 2012 transport pin badges Organisation: Transport Operations

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Slide 21 Principle 3: “Be Open” Be open to helping visitors and open with the information they need. This Principle is all about being approachable and honest with the people who will be around London at Games-time.

Slide 22 Key Sources of Games information for public Internet Applications Literature London2012.com Join In App Spectator Sports Guide

Slide 23 Key Sources of London information for public Internet Literature VisitLondon.com Molpresents.com InclusiveLondon.com London Summer of 2012 Map Mayor of London Presents Guide

Slide 24 Two free e-learning courses Creating a great Games time welcome Inspiring athletes, visitors, media and others to return after summer 2012 Get Games Ready