Click to edit Master title style BUDAPEST Airport Pax Fax Survey – 2010 Q2 Presentation of Results

Research Framework Face-to-face interviews at gates - T1, T2A &T2B Departing Passengers (originating and transfer) Interviews in Hungarian, English, Romanian, Russian and German Interviewing to hours, incl. weekends No. of interviews: 1400 interviews in every quarter Quota for interviews by numbers associated with each destination The goal of the survey is to examine the composition of passengers and to get detailed information about evaluations of Budapest Airport facilities

Passengers’ profiles - Conclusions This season, the socio-demographic composition of passengers has changed compared to Q according to the following aspects: The proportion of Hungarian passengers increased more in the Q2 of 2010 compared to in the preceding quarter However, differences among terminals regarding citizenship remained: the proportion of Hungarian passengers is greatest at T1, correlating with the usage of discount airlines The proportion of passengers with a higher social status increased at T2A due to an increase of Hungarians As in the case of previous quarters, there are fewer passengers with a higher social status at T1 terminals in comparison with T2A/B - and not only because of higher rate of Hungarians; foreigners’ social status is also lower here

The proportion of Hungarian passengers has increased at T1 even more Citizenship of passengers, 2010 Q2 Base: total sample T2B Means: significant difference! T1 T2A Rate of Hungarians

Base: total sample The proportion of passengers with a higher social status has increased at T2A Definition of categories: A: College/university or PhD degree, with a standard of living a little, or a lot, higher than the average B: College/university or PhD degree, with an average standard of living; Grammar/trade school, with a standard of living much higher than the average C: College/university or PhD degree, with a standard of living lower or much lower than the average; Technical-trade/grammar school, with an average standard of living, or one a little higher than the average D: Trade/grammar school, with a lower, or a much lower standard of living than the average; Primary school, with a little or a lot higher than average living standard E: Technical school; with a lower than average standard of living Socio-economic groupings, 2010 Q2 A+B Means: significant difference!

Base: total sample This season, the rate of people with a higher social status increased at T2A among Hungarians Socio-economic groupings among Hungarians and foreigners, 2010 Q2 Means: significant difference! Hungarians Foreigners A+B C+D+E T1T2AT2B

Characteristics of air journeys - Conclusions In the second quarter of 2010 seasonal changes most affected the nature of air journeys at T2A. The composition of trips had changed slightly, though the amount of business trips remained quite significant at T2 terminals. This season: more passengers were travelling accompanied by someone at T2A, compared to Q passengers at T2A had fewer experiences regarding Budapest Airport than was the situation before (in Q1 2010) due to an increase in the share of holiday-makers at T2A, online ticket purchasing via an airline’s website significantly decreased owing to the increasing share of holiday-makers; while two other options became more relevant - online on a travel agency site, or personally/via phone at a travel agency. At T2B, more passengers got their ticket personally/via phone at a travel agency

The amount of business trips is still quite significant at T2 terminals Reason for one’s trip today, 2010 Q2 T1T2AT2B Means: significant difference! Base: total sample

This season, more passengers were travelling accompanied by someone at T2A, compared to in Q Base: total sample Number in the travelling group, 2010 Q2 Average number in the travelling group Significantly lower compared with 2010 Q2

Base: total sample At T2A, online ticket purchasing via an airline’s website had significantly decreased How did you purchase your ticket? T1 T2A T2B Significantly higher compared with 2010 Q2 Significantly lower compared with 2010 Q2

This season, passengers at T2A had lesser amounts of experience regarding Budapest Airport than they did before, in Q T1 T2A Base: total sample, 2009 T2B Number of flights in the last 12 months from Budapest Airport, 2010 Q2 Means: significant difference!