The Sales Group HELPING YOU GET THE JOB DONE FOR OVER 30 YEARS

The people behind EmergiTech EmergiTech – Evolution of EmergiTech IP9-1-1 Past, Present, Future Solution Design – key features Interfaces to other systems NGUI Demo / Software Basic call handling Texting to / Images The company you keep…

1985 – ETI Opens Doors to Offer Alternative to Telco – Providing systems to hundreds of agencies, all the while improving our offerings and becoming leader nation wide. c Early discussion of “Future Systems” by NENA, which ultimately becomes “Next Generation 9-1-1” 2007 – EmergiTech begins development of its “clean-sheet” IP-based, NG-ready system 2010 – First Installation of IP Controller 2014 – Version 3 Release - Text & Image Support / Events 2015 – More Features, New Call Types Evolution of EmergiTech & IP9-1-1 EmergiTech IP9-1-1™

Solution Goals Reliability Scalability Flexibility NENA i3 Backup Capability / Disaster Recovery Admin Integration (each location may differ) CAD, Geocomm, & Logger Integration Local ESInet Bandwidth Requirements Cost & Maintenance - Realistic and Representative EmergiTech IP9-1-1™

Reliability Use Enterprise-quality Commercial Off The Shelf Hardware (COTS), not private labeled inexpensive equipment. Redundant Components for further reliability An extensive 7x24 service network 100% backup, so either site is capable of handling 100% of call volume. How Can We Achieve the Highest Reliability?

Geo Diverse Deployment Eliminates single site vulnerabilities Requires a robust means of connectivity (requirements provided) Ensures continued operations for all sites if one site is affected We can offer other options besides two-site diversity that are possible because of our scalable architecture.

Local ESInet Bandwidth Requirements Network UseNumberTotal Bandwith Backhaul of CAMA trunks to data center(s)303,840 kbs Backhaul of non calls to data centers (2 PRI max)305,888 kbs Max simultaneous calls handled11414,592 kbs Signaling/Overhead communications 2,048 kbs Total Estimated Bandwidth Requirement 26,368 kbs Failover Scenario (all PSAPs calls handled at one site, and all lines, admin and lines are in use). These requirements contemplate 100% utilization of all positions, both at primary and back up sites. The total bandwidth required would be lower if fewer simultaneous sessions are used. The network between the data center locations should support DWDM (dense wavelength division multiplexing) in order to allow fiber channel data replication between the HA server pairs.dense wavelength division multiplexing

Scalability Engineered to support normal and back up PSAPs for all counties Built-in headroom for growth already included in proposal Ability to add other users, sites or PSAPs for modest incremental expenditures. All hardware is COTS with industry-leading system software/firmware from Microsoft, VMWare and Cisco

Solution Design

Administrative Telephony Support As New Administrative phone systems are deployed at each site we can fully integrated with the EmergiTech IP9-1-1 system Avaya IP office Shoretel Allworx Panasonic IPitomy ETI admin system ETI admin system Other systems added based on testing

CAD, Mapping, Logger Interfaces NENA Standard ANI/ALI Output CAD Interface Recorders Geocomm Mapping

EmergiTech IP9-1-1 The use of Non-proprietary hardware matches the goals of NENA Next Generation standards and truly means NO FORK LIFT REPLACEMENT! Adaptive software that will not require major overhauls and new expenses. The “clean sheet” design was for Next Generation Other solutions borrow heavily from their analog predecessors. On the move…

EmergiTech IP9-1-1™ Features Non-proprietary, Standard Hardware Fault-tolerant with Fully Redundant Standby Systems Fault-tolerant with Fully Redundant Standby Systems Automatic Call Distribution (ACD) Works with Legacy Call Delivery Flexible Configurations to Meet Complex Trunk Requirements (including mixed-mode analog and IP) Flexible Configurations to Meet Complex Trunk Requirements (including mixed-mode analog and IP) Supports Both Local and Remote Call Taking Positions Supports Both Local and Remote Call Taking Positions Industry Standard Session Initiation Protocol (SIP) Supports NENA I3 Standards for VoIP Call Delivery Supports Caller ID Designed to Allow New Call Types Without Replacing Entire System Provides support for TDD/TTY and Call Notes

EmergiTech IP9-1-1™ Features Non-proprietary, Standard Commercial Off The Shelf (COTS) HardwareNon-proprietary, Standard Commercial Off The Shelf (COTS) Hardware True IP based software controller Flexible configurations to meet complex legacy trunk and future SIP channel requirementsFlexible configurations to meet complex legacy trunk and future SIP channel requirements Supports both local and remote call taking positions Automatic Call Distribution (ACD)

EmergiTech IP9-1-1 System Features Flexible Call Delivery Supports legacy delivery Supports NENA I3 Standards for VoIP call deliverySupports NENA I3 Standards for VoIP call delivery Fault-tolerant with Fully Redundant standby systems to provide industry-best up timeFault-tolerant with Fully Redundant standby systems to provide industry-best up time Continuously monitors system health and alerts if issues ariseContinuously monitors system health and alerts if issues arise SMS and alerts Developed and Supported by EmergiTech

Features Integrated Mapping to Display ALI and Map on a Single or Multiple MonitorsIntegrated Mapping to Display ALI and Map on a Single or Multiple Monitors View of Call Status - Including Ringing, Connected and ParkView of Call Status - Including Ringing, Connected and Park Designed to Allow New Call Types Without Replacing the SystemDesigned to Allow New Call Types Without Replacing the System Software TDD/TTY Support - Eliminating TDD Modems and Special Keyboards.Software TDD/TTY Support - Eliminating TDD Modems and Special Keyboards. Allows the Transfer of Call Notes and Natures Between PSAPsAllows the Transfer of Call Notes and Natures Between PSAPs Designed to be Installed on the INTERCad™ WorkstationDesigned to be Installed on the INTERCad™ Workstation Software Training is Typically 30 Minutes or Less for a DispatcherSoftware Training is Typically 30 Minutes or Less for a Dispatcher EmergiTech IP9-1-1 User Interface

EmergiTech IP9-1-1™ Advantages Creates a Regional Consolidated Solution Significantly Reduces Hardware Needs Faster Call Setup Times Within County Transfers & BeyondFaster Call Setup Times Within County Transfers & Beyond Data Center Availability True Backup Capability Provides a Foundation for Future Virtual Consolidation Creates a Single Source Public Safety Solution that is Developed and Supported by EmergiTechCreates a Single Source Public Safety Solution that is Developed and Supported by EmergiTech

High Availability Definition - What is High Availability (HA)? High availability refers to systems that are durable and likely to operate continuously without failure. HA implies that the solution has been fully tested and that there are accommodations for failure in the form of redundant components: Hard drives Power supplies Cooling fans Batteries Complete mirrored systems Network Redundancy

Demonstration EmergiTech IP9-1-1™

Back-Up Telephone Features True VoIP Call Delivery Integrated ANI/ALI Display Displays Call Status - Including Ringing, Connected and ParkedDisplays Call Status - Including Ringing, Connected and Parked

Reports

Rack Layout

The Company You Keep We have been installing systems for 30 years We have many customers who have been with us for over 20 yearsWe have many customers who have been with us for over 20 years We are the manufacturer, not a reseller We intimately understand what we sell We can upgrade and enhance without looking to othersWe can upgrade and enhance without looking to others Our solution support is provided by seasoned employees who work directly for us.Our solution support is provided by seasoned employees who work directly for us. Our hardware is COTS Our only focus is public safety

Thank You Questions? EmergiTech IP9-1-1™

Hardware Review Cisco UCS 220 Servers (2 per site) Two Intel® Xeon® E v2 and E processor From Factor 1 RU 384 GB RAM 16 DIMMs (*512 GB) 2 x 1 GB Ports 2 Expansion Slots for additional networking 2 x 650 Watt Power Supplies VMware Essentials + Kit McAfee Move AV MS Windows Datacenter 2012 SQL Enterprise DB

Hardware Review NetApp™ SAN (2 per site) 50% Storage Capacity at install 12 HDD expandable to TB Storage Expandable to 250 TB before adding shelf space (more SAN hardware) Cisco SG300 Ethernet Switches(connect SAN to Servers)

Tier 2 Data Center Build SAN High Availability Features Dual active controller with automated I/0 path failover RAID Level 6 Redundant hot-swappable storage controllers, disk drives, power supplies and cooling fans Dynamic rebalancing for change in drive counts up or down Automatic RAID rebuild following a drive failure Mirrored data cache with battery backup Proactive drive health monitoring identifies problem drives before they create issues (99.999) availability ( s to NetAPP support center, auto dispatch drive to site admin)