EFFECTIVE AND ACTIVE LISTENING Effective listening is the listening to the words of the speaker and the meaning of the words. Active listening is a process.

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Presentation transcript:

EFFECTIVE AND ACTIVE LISTENING Effective listening is the listening to the words of the speaker and the meaning of the words. Active listening is a process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.

ELEMENTS OF EFFECTIVE AND ACTIVE LISTENING Content Feelings Process Clarification

ACTIVE LISTENING SKILLS Check attitude and atmosphere Keep the channel open and avoid short circuits Listening requires response from listener Keep the door open

METHODS TO TEST UNDERSTANDING Parroting Paraphrasing Clarifying

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